1. Resume of Qamar Majed
(962) 785004363
(962) 796400474
QAMARMAJED@GMAIL.COM
1 | P a g e
Qamar Majed Qutishat
Professional Objectives
Seekinganintermediateorprofessional levelpositionin customerservice, salesandmarketingthat
will offerresponsibility,challengeandopportunitiesforadvancementinmycareer. In thispositionI
wishto deploywhatIhave gainedinpreviousworkexperience alongwithmyeducational
knowledge tofulfill mytasks.
Professional Experiences
UmniahTelecommunications Company
Call Center Team Leader
Jun ’01– YTD
 Lead and managecontact center representatives (~15 agents) to ensure resources are utilized
efficiently.
 Manage agents’ performance to achieve contact center objectives
 Achieve individual Inbound targets, and conduct coaching sessions for C.C representatives
 Provide on floor support, resolve agent and customer issues in order to achieve department KPI’s
 Develop team members’ skills and knowledge to Provide optimum service
 Conduct required coaching sessions for agents
 Follow up on quality monitoring cases and make sure needed actions is needed for repeated
cases
 Be ready to handle additional responsibilities when assigned by department/division heads and
as per business needs
 Make surethat CC representative abideby customer servicerules & guidelines
 Make surethat CC representative adheres to break time, shifttime etc.
 Followup on all quality monitoringcases and makesure itis discussed with agents and take the
needed actions for repeated cases
 In April 2016 I started my Outbound team leader responsibilities alongwith the inbound team leader
roleand in this I’m responsiblefor the following:
 Managing the outbound team (~30 agents) on a daily basis
 Making sure that the team achieve the required targetsand objectives with a high
quality of delivery
 Coaching the team agents when required and on a regular basis
 Working with other departments like marketing, sales, enterprise, etcto achieve the
teams and company’s target as required
 Generating management reports on achievements on behalf of my team
 Train the inbound, outbound, and other teams on communications skills, and company’s sales
and business materials and objects

2. Resumeof Qamar Majed
(962) 785004363
QAMARMAJED@GMAIL.COM
2 | P a g e
Sales Representative
Acting on behalf formain shop supervisor
July ’12 – May ‘15
Amman, JO
Responsibilities
 Understands telecommunications products and sales goals by studying technical literature;
reviewing sales objectives, quotas, and plans; participating in sales meetings. 120% sales target
on 2013
 Prospects for telecommunications customers by establishing networks and contacts;
investigating potential customers moving into the area; following-up on competitors' disgruntled
customers; following-up on phone-in and exposition leads; planning and organizing call schedule;
recommending advertising efforts.
 Presents telecommunications products and services by providing explanations, demonstrations,
and literature; asking for the sale; organizing sales team when required; writing proposals;
responding to requests for proposal (RFPs) and requests for information (RFIs).
 Submits orders by obtaining account detail; coordinating requirements with installation and
service.
 Builds and expands accounts by maintaining rapport; answering requests; introducing new
products and services, and upgrades; studying account needs; coordinating with customer
service.
 Keeps management informed by submitting activity and results reports, such as, daily call
reports, weekly work plans, and monthly and annual territory analyses.
 Recommends changes in telecommunications products, service, and pricing by evaluating
competitive developments; analyzing, and discovering gaps in, current products, service, and
pricing; analyzing customer needs and requests.
 Provides sales planning information and historical records by maintaining database on area and
customer sales, sales activities, and account profiles.
 Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
 Enhances department and organization reputation by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to job accomplishments.
STS (SpecializedTechnical System)
Sales Operation officer
Jan – July’12
Amman, JO
Responsibilities
 Provide administrative assistance for the division mainly filing, correspondences & telephone and
fax messages
 Manageall sales tasks with sales team and keeping records updated using(accpac system)
 Follow up with logistic, PM and store to make sure there areno delays and no problem with
order details

3. Resumeof Qamar Majed
(962) 785004363
QAMARMAJED@GMAIL.COM
3 | P a g e
 Customer follow up to ensure satisfaction and feedback report
 Small proposal preparation and carry out all relevant tasks.
ZainTelecommunications Company
IT Support
Aug ’09 –Dec ‘11
Amman, JO
Responsibilities
 Deliver a high level of professional customer service to both internal and external customers
 Respond efficiently and effectively to all inbound customer communication via phone or email
 Provide flawless execution of all customer requirements (e.g. accuratecollection of data and
entry into databases, etc)
 Provide education to clients on product portfolio or refer to appropriate department
Education
BSc. Bachelor of Science in Computer Science
Hashemite University, 2011 - Jordan
Trainings & Skills
Trainer of Trainers Umniah
Sales Advisors Professional Umniah
CCNA UnifirmOrg.
End User Support Zain
HTML Web design Hashemite University
Successful Skills Course InjazAssociation
Work Ethics InjazAssociation
PMP
Client Based, Closing Skills, Meeting Sales Goals, Prospecting Skills, Selling to Customer Needs,
Telecommunications Knowledge, Integrity, Self-Confidence, Customer Focus, Presenting Technical
Information, & Motivation for Sales
References
Available upon request.