Over the course of my career I’ve reviewed the performance of countless software testing organizations, test teams, and testers looking for ways we can improve. Typically, the first suggestion when asked "how can we improve the state of testing here", usually relates to something that OTHER people should do. Very few people or teams take an introspective approach to improvement based on their own values and principles. Through this talk, I’ll share the review model and heuristics I use to identify things that are working and areas for improvement including efficiency, process improvement, and aligning your test approach for relevance to your business.

1. debugging your test team…
keith klain

2. “who are you going to
believe…me or your own
eyes?”

3. No amount of process
improvement is going to
solve your underlying
problem: org dysfunction

4. riskcost time
quality
efficiencytransparency
accuracy

5. i don’t think
deeply about
my work

6. people

7. i don’t trust
my team

8. process

9. i don’t like
testing

10. technology

11. principled objectives
repeat as required…
fire your test managers
focus on business risk

12. thank you!
www.qualityremarks.com