1. PUNEET VERMA
Ghurahupatti near Dehat Kotwali, Mirzapur Ph no: 8187967181 Email: puneet.n.verma@gmail.com
SUMMARY OF SKILLS
 Strongcustomer relationship builder based on service, support and follow - through. Excel in uncovering customer
needs, providing solutions,handling objectives and successfully closing sales.
 Energized by new challenges with excellent presentation,negotiation and communication skills and keen abilities in
planning, goal setting.
 Persuasiveand adaptablewith a keen insight into the needs and views of others- ableto listen and identify issues or
problem areas and form innovativesolutions.
PROFESSIONALEXPERIENCE
FRONT SERVICE DESK EXECUTIVE April 2006-May 2008
Mobile Zone (Reliance WWE)
 Worked as a Front Service Desk Executive.
 Reporting to CIOU Manager, Customer Care Lead, CSD Lead, Post-Paid Lead, and Commercial Lead.
 Identifying new sales opportunities through cold calls,referrals,and qualified leads.
 Dealing in Customer Support and Provide Solutions under S.L.A.
 Retain Customer with Retentions Tools.
 Dealing in Commercial Issue, Bank Transactions,Cheque Deposits and Clearing.
 Dealing in Collection and CRO Based Collection.
 Dealing in Bill Delivery and Entry on Portal (Bill Delivery Management System).
 Maintain MIS of Sales and Collection.
FRONT SERVICE DESK EXECUTIVE August 2009-March2010
Kirti Communication (Reliance WWE)
 Worked as a Front Service Desk Executive.
 Reporting to CIOU Manager, Customer Care Lead, CSD Lead, Post-Paid Lead, and Commercial Lead.
 Identifying new sales opportunities through cold calls,referrals,and qualified leads.
 Dealing in Customer Support and Provide Solutions under S.L.A.
 Retain Customer with Retentions Tools.
 Dealing in Commercial Issue, Bank Transactions,Cheque Deposits and Clearing.
 Dealing in Collection and CRO Based Collection.
 Dealing in Bill Delivery and Entry on Portal (Bill Delivery Management System).
 Dealing in Prepaid CAF Entry and Dispatch to VNS.
 Maintain MIS of Sales, Collection and Prepaid Forms.

2. RENEWALS EXECUTIVE August 2010-November2011
Bajaj Allianz Life InsuranceCo. Ltd.
 Worked as a Renewals Executive
 Reporting to AM-Ops and TRM-Renewals
 Achieve Maximum against Target as YTD, MTD & FTD.
 Retain Customer with several Retentions Tools.
 Maintain Avg. Customer and Insurance Consultant regardingPremium Collection.
 MaintainingMIS Insurance Consultant wise& Sales Manager wise
OPERATIONS EXECUTIVE November 2011-March 2014
Shriram General InsuranceCo. Ltd.
 Working as a Operations Executive
 Reporting to Branch-Inchargeand CFO.
 Issue Policy at Branch Side
 Co-ordinatewith Life Insuranceteam for Policy Issuance & Renewals.
 Delivery Policy Servicing to Customers
 MaintainingAccounts Reports,Cheque Bouncing Reports and Policy MIS.
 Co-ordinatewith HO Team for Various Reports ( Claims, Underwriting,Marketing, Admin, IT, Accounts & Pre-Inspection)
Sr. EXECUTIVE OPERATIONS April 2014-Till Date
Shriram General InsuranceCo. Ltd.
 Working as a Sr. Operations Executive
 Reporting to Branch-Inchargeand CFO.
 Issue Policy at Branch Side
 Co-ordinatewith Life Insuranceteam for Policy Issuance & Renewals.
 Delivery Policy Servicing to Customers
 MaintainingAccounts Reports,Cheque Bouncing Reports and Policy MIS.
 Co-ordinatewith HO Team for Various Reports ( Claims, Underwriting,Marketing, Admin, IT, Accounts & Pre-Inspection)
ACADEMIC QUALIFICATION
BACHELOR IN COMMERCE
G.D.Binnani PG College, Purvanchal University 2004
SENIOR SCHOOL
Rajasthan Inter College, Mirzapur, UP Board 2001
HIGH SCHOOL
Rajasthan Inter College, Mirzapur, UP Board 1999
COMPUTERPROFICIENCY
Applications MS Office (Word, Excel)

3. ADDITIONAL QUALIFICATION
REFERENCES Availableupon request
1st Paper of Licentiate passed in March’2014
ADDITIONAL INFORMATION
Father Name
Date of Birth
Mr. Suresh Kumar Verma
14th Oct’ 1985
Address Ghurahupatti Near Dehat Kotwali Mirzapur
(Puneet Verma)