Find out all of the information you need to make changing your IT supplier a smooth process.

1. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
Change IT supplier:
Everything you
need to make the
move
The essential guide to all the
information you need to make the
switch

2. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
It happens to every company; the time comes when you need to move from one IT support provider to another, and
it can be a headache if you don’t have all the information ready.
We have compiled a list of essential information that you will need to have access to, so that the changeover is as
smooth as possible. Having as much information as possible is essential to making sure you have no downtime or
issues when you are in the process of switching over. Usernames and passwords should not be emailed or stored on
an open shared network drive where users can access them.
 Usernames and passwords for the Server administrator accounts
 Usernames and passwords for the main administrator account
 Usernames and passwords for the Antivirus account
 Usernames and passwords for the Backup account
 Usernames and passwords for the Software specific accounts
 PC or Mac administrator accounts
 Internet connectivity details
 Wireless details for the site
 Internet router username and passwords
 Any network information available with passwords
 Any support contract information for servers/PC and internet devices
 ISP (Internet Service Provider) contact and account details
 Phone system usernames and passwords
 Domain panel accounts where your Domains are controlled
 Website hosting details
 Web designer’s details
It is very important that these details are kept somewhere safe. Prosyn have a Secret Server, where all clients’
important details are kept securely, password protected and encrypted. There are various programmes that are
available for you to keep important information safe in your office.
When requesting the information from your current provider, make sure that they get it to you safely. It is not
advised to have the details emailed to you. A fax is far safer, or a good old letter in the post. Once the details have
been received, ensure that they are stored somewhere securely.
In addition to the above list, there may be a requirement for further information, but only once a full site survey has
taken place and your new IT company has a better idea about all the kit that you have, and your own unique
requirements and expectations.
A lot of the information can be gained when both IT companies talk to one another, but of course it is a good idea to
have as much of the information as you can in case getting the details from the out-going IT supplier is proving
difficult.
Keep all your information together, by using the tables below. That way, you can be sure that nothing is missing.

3. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
Your Internal Network Information
LAN IP and Subnet Mask(s)
Default Gateway(s) and Networks Reached
by Specific Gateways
Static IP addresses and/or Reserved IP
Addresses
DHCP Server Details
DNS Server Details (inc Forwarder Details)
Number of Devices on Network (inc
routers, switches etc)
Name/Model of Switches/Routers,
usernames/Passwords for Control Panels.
Password expressly forbidden to be inputted here.
Added to Prosyn Secret Server on:
Tested by:
Tested on:
Configuration for Routers (NAT, port
forwarding, Firewall Rules)
Wired Network Details No. Floor Outlets:
Cabling Category:
Patch Details:
Wireless Network Details Number of Access Points:
Security:
Control Panel Login Details for Access
Points (if applicable)
Password expressly forbidden to be inputted here.
Added to Secret Server on:
Tested by:
Tested on:

4. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
Your External Network Information
ISP Name
Connection Type (ADSL/SDSL/Other)
Public Static IP Addresses
ISP Username/Password Password expressly forbidden to be inputted here.
Added to Prosyn Secret Server on:
Tested by:
Tested on:
Your Remote Control Information
Remote control technologies used (RDP,
VNC, LogMeIn, GotoMyPC)
Ports Used for Remote Access/Control
Users Allowed to log in using RDP (if any)
Your Internet Domain Information
Internet Domain Name
Domain Name Registrants
Domain Control Panel Details (web
address, username/password
Password expressly forbidden to be inputted here.
Added to Prosyn Secret Server on:
Tested by:
Tested on:
DNS Records (MX, A, SPF CNAME)
Expiry Date

5. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
Your Virtual Private Networking Information
VPN Type and Security Details
VPN Endpoint 1
Hardware Make/Model, Public IP Address,
Internal Subnet
VPN Endpoint 2
Hardware Make/Model, Public IP Address,
Internal Subnet
*Please detail permanent LAN to LAN VPNs as well as Dial In VPNs
Your Server (servername) Information
Make
Model
Hardware Details inc. RAID, Memory,
Processor information
Hostnames for Servers/IP addresses
Operating System
Roles (DHCP, Exchange, SQL Server, SEPM
etc)
Antivirus (Name, Managed/Unmanaged, If
Managed provide username/password for
Control Panel)
Password expressly forbidden to be inputted here.
Added to Prosyn Secret Server on:
Tested by:
Tested on:
Backup (Onsite, OffSite, Storage Required,
Software that performs Backups)
UPS (name, model, VA specification,
number of servers attached to it)

6. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
Hardware Specifications (RAID, amount of
memory, processor speed)
Specialist Software
DFS Namespace and Replication
Information
Your PC and Laptop Details
Number desktops
Number laptops
3G Laptops?
Specialist Software Installed
Computer
Name
Computer
Name
Computer
Name
Computer
Name
Computer
Name
Computer
Name
Computer
Name
Current User
login
Client Description
Local Admin
IP Address
Make/Model
Serial #/Service
Tag
Windows Key
O/S
Anti Virus
Incl expiry
Applications
Web Browser
RAM
Processor
Processor Speed
HD Total
HD Free Space
CAT 5 Port
Switch Port

7. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net
VAT No: 802 8699 09, Registered in England No: 4520472
Your Printer Details
Number of printers
Connection Type
Make/Model
Print Server/s
IP Addresses
Control Panel Username/Password Password expressly forbidden to be inputted here.
Added to Prosyn Secret Server on:
Tested by:
Tested on: