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Pulse 2014 APM User Group - scAPM to Predict & Dynamically Report on KPIs
1.
CONNECT WITH US: IT:
Customized to Your Advantage Using scAPM to Predict & Dynamically Report on KPIs BRIAN FISHER Senior Enterprise Monitoring Consultant Public | Copyright © 2014 Prolifics
2.
CONNECT WITH US: Introduction
Brian Fisher Atlanta, GA Senior Enterprise Monitoring Consultant Prolifics I am a Tivoli solutions consultant with more than 7 years experience in the IT industry working with top-tier companies. I am experienced in many aspects of the Tivoli monitoring portfolio including system, transaction, and application management. I have extensive experience monitoring application infrastructures including front-ends, middle-ware, and back- ends within a SOA or BPM environment. I will be discussing my experiences in delivering the SmatCloud APM solution at TBC 2Public | Copyright © 2014 Prolifics
3.
CONNECT WITH US:
3Public | Copyright © 2014 Prolifics
4.
CONNECT WITH US: Monitoring
SOA-Based Applications End-to-End Transactions Linking Transactions within a Single Domain One message flow calling another message flow within IIB (aka WMB) Stitching Transactions across Different Domains A web service hosted on DP which calls a message flow within WMB which puts a message on a MQ queue Aggregating Response Times & Failures from Different Perspectives Server (i.e. wsdp01, wsmb01) Component (i.e. DP, WMB, MQ) Applications (i.e. EG – CUST_VEHICLE_MGT_01, ORDER_MGT_01) Transactions (i.e. VehicleInspection, PurchaseOrderMgt) 4Public | Copyright © 2014 Prolifics
5.
CONNECT WITH US:
5Public | Copyright © 2014 Prolifics
6.
CONNECT WITH US:
6Public | Copyright © 2014 Prolifics
7.
CONNECT WITH US: Monitoring
SOA-Based Applications Web Services Service Operations Response Times Avg, Max, Min, Std Deviation Message Size Avg, Max, Min, Std Deviation Fault Counts Total Web Transactions Web Applications Response Times Breakdown Client, Network, Server, Resolve, & Render Times Errors Client & Server Side Retransmissions (aka Retries) Total 7Public | Copyright © 2014 Prolifics
8.
CONNECT WITH US:
8Public | Copyright © 2014 Prolifics
9.
CONNECT WITH US:
9Public | Copyright © 2014 Prolifics
10.
CONNECT WITH US: Predicting
Transactions Response Times Tivoli Performance Analyzer (TPA) & SPSS Nonlinear Trending Uses the Expert Modeler which automatically identifies and estimates the best- fitting ARIMA or exponential smoothing model Exponential Smoothing Models Simple (no trend or seasonality) Holt’s Linear Trend (linear trend and no seasonality) Brown’s Linear Trend (special case of Holt’s model) Damped Trend (linear trend that is dying out and no seasonality) Simple Seasonal (no trend and a constant seasonal effect) Winter’s Additive (linear trend and a seasonal effect ind. on the level) Winter’s Multiplicative (linear trend and a seasonal effect dep. on level) Autoregressive Integrated Moving Average (ARIMA) aka Box-Jenkins Model Non-seasonal or seasonal With or without a fixed set of predictor variables 10Public | Copyright © 2014 Prolifics
11.
CONNECT WITH US:
11Public | Copyright © 2014 Prolifics
12.
CONNECT WITH US: Intelligent
Reporting via Cognos Events Cognos Events Select Report Model ITCAM for Transactions (Query) Specify the conditions that will define this event Aggregates.Total_Time >= 10000 Specify the report to run and any additional tasks Transactions (Total Time >= 10s) Output as HTML & PDF Send an email with report link and PDF attached Schedule check intervals 12Public | Copyright © 2014 Prolifics
13.
CONNECT WITH US:
13Public | Copyright © 2014 Prolifics
14.
CONNECT WITH US:
14Public | Copyright © 2014 Prolifics
15.
CONNECT WITH US:
15Public | Copyright © 2014 Prolifics
16.
CONNECT WITH US:
16Public | Copyright © 2014 Prolifics
17.
CONNECT WITH US: Summary
Using scAPM you can … Track transactions end-to-end Gather key performance indicators Forecast these KPIs using NLT Dynamically trigger reports based upon historical criteria Using scAPM TBC was able to … Reduce MTTR via quicker problem identification Increase service availability by correcting problems with the ERP backend that were isolated Increase service responsiveness by correcting problems with error handling that were detected Increase customer satisfaction by reducing the time the application is perceived as “spinning” 17Public | Copyright © 2014 Prolifics
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