Enviar pesquisa
Carregar
Building a Winning UX Strategy from the Kano Model (Jared Spool) ProductCamp Boston May 2013
•
7 gostaram
•
4,428 visualizações
ProductCamp Boston
Seguir
Negócios
Tecnologia
Denunciar
Compartilhar
Denunciar
Compartilhar
1 de 24
Baixar agora
Baixar para ler offline
Recomendados
The History of Video Games Monetization
The History of Video Games Monetization
Juan Gabriel Gomila Salas
Project/Program Risk management
Project/Program Risk management
Shan Sokhanvar (CISM, AWS-SAP, PMP, MCTS)
From force-based to displacement-based seismic design. What comes next?
From force-based to displacement-based seismic design. What comes next?
Academia de Ingeniería de México
Risk management
Risk management
Usman Mukhtar
Impact Analysis Template - Enterprise
Impact Analysis Template - Enterprise
Toby Elwin
16103271 software-testing-ppt
16103271 software-testing-ppt
atish90
Software Quality Management
Software Quality Management
Krishna Sujeer
Ch15 software reliability
Ch15 software reliability
Abraham Paul
Recomendados
The History of Video Games Monetization
The History of Video Games Monetization
Juan Gabriel Gomila Salas
Project/Program Risk management
Project/Program Risk management
Shan Sokhanvar (CISM, AWS-SAP, PMP, MCTS)
From force-based to displacement-based seismic design. What comes next?
From force-based to displacement-based seismic design. What comes next?
Academia de Ingeniería de México
Risk management
Risk management
Usman Mukhtar
Impact Analysis Template - Enterprise
Impact Analysis Template - Enterprise
Toby Elwin
16103271 software-testing-ppt
16103271 software-testing-ppt
atish90
Software Quality Management
Software Quality Management
Krishna Sujeer
Ch15 software reliability
Ch15 software reliability
Abraham Paul
Quality Control for Medical Device Software - It Arena Lviv Presentation
Quality Control for Medical Device Software - It Arena Lviv Presentation
Roman Lavriv
Integrated Master Plan Development
Integrated Master Plan Development
Glen Alleman
Kalwall Technical Brochure
Kalwall Technical Brochure
Dweber5850
Development of-fragility-curves-for-seismic-vulnerability-assessment-of-high-...
Development of-fragility-curves-for-seismic-vulnerability-assessment-of-high-...
Leahcim Nolyab
Game development life cycle
Game development life cycle
Sarah Alazab
RBI Cyber Security Guidelines- FixNix GRC
RBI Cyber Security Guidelines- FixNix GRC
FixNix Inc.,
Progression of Structural Design Approaches by Dr. Naveed Anwar
Progression of Structural Design Approaches by Dr. Naveed Anwar
AIT Solutions
CE 72.32 (January 2016 Semester) Lecture 2 - Design Philosophy
CE 72.32 (January 2016 Semester) Lecture 2 - Design Philosophy
Fawad Najam
Crisis Decision Making
Crisis Decision Making
Enterprise Security Risk Management
Software testing - Risk management
Software testing - Risk management
PractiTest
From Performance to Resilience – A Recent Account of Seismic Design Philosoph...
From Performance to Resilience – A Recent Account of Seismic Design Philosoph...
AIT Solutions
Quality Assurance in Japanese Construction (Henry Loo)
Quality Assurance in Japanese Construction (Henry Loo)
Association for Project Management
11 Ways To Improve Software Quality
11 Ways To Improve Software Quality
ForceBolt
Buckling restrained braced frames
Buckling restrained braced frames
ashlinvilson
Seismic assessment of buildings accordance to Eurocode 8 Part 3
Seismic assessment of buildings accordance to Eurocode 8 Part 3
Eur Ing Valentinos Neophytou BEng (Hons), MSc, CEng MICE
Lecture 01 Introduction to Software Engineering
Lecture 01 Introduction to Software Engineering
Achmad Solichin
cheat sheet.ppt
cheat sheet.ppt
IrfanAwan25
Software Verification & Validation
Software Verification & Validation
university of education,Lahore
App4 time history analysis
App4 time history analysis
rafa far
Software Testing Technique in Software Engineering
Software Testing Technique in Software Engineering
Ismail Hussain
Designing Delight into Your Minimum Viable Products (R1)
Designing Delight into Your Minimum Viable Products (R1)
Jared Spool
iA on creativity, information and innovation
iA on creativity, information and innovation
reichenstein
Mais conteúdo relacionado
Mais procurados
Quality Control for Medical Device Software - It Arena Lviv Presentation
Quality Control for Medical Device Software - It Arena Lviv Presentation
Roman Lavriv
Integrated Master Plan Development
Integrated Master Plan Development
Glen Alleman
Kalwall Technical Brochure
Kalwall Technical Brochure
Dweber5850
Development of-fragility-curves-for-seismic-vulnerability-assessment-of-high-...
Development of-fragility-curves-for-seismic-vulnerability-assessment-of-high-...
Leahcim Nolyab
Game development life cycle
Game development life cycle
Sarah Alazab
RBI Cyber Security Guidelines- FixNix GRC
RBI Cyber Security Guidelines- FixNix GRC
FixNix Inc.,
Progression of Structural Design Approaches by Dr. Naveed Anwar
Progression of Structural Design Approaches by Dr. Naveed Anwar
AIT Solutions
CE 72.32 (January 2016 Semester) Lecture 2 - Design Philosophy
CE 72.32 (January 2016 Semester) Lecture 2 - Design Philosophy
Fawad Najam
Crisis Decision Making
Crisis Decision Making
Enterprise Security Risk Management
Software testing - Risk management
Software testing - Risk management
PractiTest
From Performance to Resilience – A Recent Account of Seismic Design Philosoph...
From Performance to Resilience – A Recent Account of Seismic Design Philosoph...
AIT Solutions
Quality Assurance in Japanese Construction (Henry Loo)
Quality Assurance in Japanese Construction (Henry Loo)
Association for Project Management
11 Ways To Improve Software Quality
11 Ways To Improve Software Quality
ForceBolt
Buckling restrained braced frames
Buckling restrained braced frames
ashlinvilson
Seismic assessment of buildings accordance to Eurocode 8 Part 3
Seismic assessment of buildings accordance to Eurocode 8 Part 3
Eur Ing Valentinos Neophytou BEng (Hons), MSc, CEng MICE
Lecture 01 Introduction to Software Engineering
Lecture 01 Introduction to Software Engineering
Achmad Solichin
cheat sheet.ppt
cheat sheet.ppt
IrfanAwan25
Software Verification & Validation
Software Verification & Validation
university of education,Lahore
App4 time history analysis
App4 time history analysis
rafa far
Software Testing Technique in Software Engineering
Software Testing Technique in Software Engineering
Ismail Hussain
Mais procurados
(20)
Quality Control for Medical Device Software - It Arena Lviv Presentation
Quality Control for Medical Device Software - It Arena Lviv Presentation
Integrated Master Plan Development
Integrated Master Plan Development
Kalwall Technical Brochure
Kalwall Technical Brochure
Development of-fragility-curves-for-seismic-vulnerability-assessment-of-high-...
Development of-fragility-curves-for-seismic-vulnerability-assessment-of-high-...
Game development life cycle
Game development life cycle
RBI Cyber Security Guidelines- FixNix GRC
RBI Cyber Security Guidelines- FixNix GRC
Progression of Structural Design Approaches by Dr. Naveed Anwar
Progression of Structural Design Approaches by Dr. Naveed Anwar
CE 72.32 (January 2016 Semester) Lecture 2 - Design Philosophy
CE 72.32 (January 2016 Semester) Lecture 2 - Design Philosophy
Crisis Decision Making
Crisis Decision Making
Software testing - Risk management
Software testing - Risk management
From Performance to Resilience – A Recent Account of Seismic Design Philosoph...
From Performance to Resilience – A Recent Account of Seismic Design Philosoph...
Quality Assurance in Japanese Construction (Henry Loo)
Quality Assurance in Japanese Construction (Henry Loo)
11 Ways To Improve Software Quality
11 Ways To Improve Software Quality
Buckling restrained braced frames
Buckling restrained braced frames
Seismic assessment of buildings accordance to Eurocode 8 Part 3
Seismic assessment of buildings accordance to Eurocode 8 Part 3
Lecture 01 Introduction to Software Engineering
Lecture 01 Introduction to Software Engineering
cheat sheet.ppt
cheat sheet.ppt
Software Verification & Validation
Software Verification & Validation
App4 time history analysis
App4 time history analysis
Software Testing Technique in Software Engineering
Software Testing Technique in Software Engineering
Destaque
Designing Delight into Your Minimum Viable Products (R1)
Designing Delight into Your Minimum Viable Products (R1)
Jared Spool
iA on creativity, information and innovation
iA on creativity, information and innovation
reichenstein
A hand kano-model-boston_upa_may-12-2004
A hand kano-model-boston_upa_may-12-2004
Ankit Katiyar
Dana Chisnell: Designing for Delightful Interfaces (Webdagene 2011)
Dana Chisnell: Designing for Delightful Interfaces (Webdagene 2011)
webdagene
The Kano Model with Jared Spool
The Kano Model with Jared Spool
UIEpreviews
Information Architecture class4 01 30
Information Architecture class4 01 30
Marti Gukeisen
Habilidades comunicativas jissela mendez gonzalez
Habilidades comunicativas jissela mendez gonzalez
maria jissela mendez gonzalez
La Nube en Internet 11-1
La Nube en Internet 11-1
Julieth Burbano
Tarjetamadre 120313120607-phpapp01
Tarjetamadre 120313120607-phpapp01
Atech System & Graphics Designs
當父母的一定要看
當父母的一定要看
He Yan
Gaining design insight through recruiting research participants
Gaining design insight through recruiting research participants
Dana Chisnell
Hydrographic echo sounder
Hydrographic echo sounder
hydrologyproject0
The magic behind setting up a play-based preschool
The magic behind setting up a play-based preschool
John C. Yiannoudis
It's A Great Time to be A Designer
It's A Great Time to be A Designer
Jared Spool
Motivational Quotes For Success: Part 2
Motivational Quotes For Success: Part 2
Eagles Talent Speakers Bureau
A (XPages) developers guide to Cloudant - MeetIT
A (XPages) developers guide to Cloudant - MeetIT
Frank van der Linden
Rethinking user research for social web
Rethinking user research for social web
Dana Chisnell
Auto Pilots
Auto Pilots
Paul Abramson
Understanding Opportunities, Challenges and Strategies to Build Your Career i...
Understanding Opportunities, Challenges and Strategies to Build Your Career i...
Ricardo Viana Vargas
Molecular Electronics
Molecular Electronics
Valentina Ferro
Destaque
(20)
Designing Delight into Your Minimum Viable Products (R1)
Designing Delight into Your Minimum Viable Products (R1)
iA on creativity, information and innovation
iA on creativity, information and innovation
A hand kano-model-boston_upa_may-12-2004
A hand kano-model-boston_upa_may-12-2004
Dana Chisnell: Designing for Delightful Interfaces (Webdagene 2011)
Dana Chisnell: Designing for Delightful Interfaces (Webdagene 2011)
The Kano Model with Jared Spool
The Kano Model with Jared Spool
Information Architecture class4 01 30
Information Architecture class4 01 30
Habilidades comunicativas jissela mendez gonzalez
Habilidades comunicativas jissela mendez gonzalez
La Nube en Internet 11-1
La Nube en Internet 11-1
Tarjetamadre 120313120607-phpapp01
Tarjetamadre 120313120607-phpapp01
當父母的一定要看
當父母的一定要看
Gaining design insight through recruiting research participants
Gaining design insight through recruiting research participants
Hydrographic echo sounder
Hydrographic echo sounder
The magic behind setting up a play-based preschool
The magic behind setting up a play-based preschool
It's A Great Time to be A Designer
It's A Great Time to be A Designer
Motivational Quotes For Success: Part 2
Motivational Quotes For Success: Part 2
A (XPages) developers guide to Cloudant - MeetIT
A (XPages) developers guide to Cloudant - MeetIT
Rethinking user research for social web
Rethinking user research for social web
Auto Pilots
Auto Pilots
Understanding Opportunities, Challenges and Strategies to Build Your Career i...
Understanding Opportunities, Challenges and Strategies to Build Your Career i...
Molecular Electronics
Molecular Electronics
Semelhante a Building a Winning UX Strategy from the Kano Model (Jared Spool) ProductCamp Boston May 2013
UI & UX DESIGN FOR MOBILE
UI & UX DESIGN FOR MOBILE
Joseph Ssekono
Effective User Research - Silicon Valley Product Camp 2019
Effective User Research - Silicon Valley Product Camp 2019
UXReactor
Cheese.corporate profile.030810
Cheese.corporate profile.030810
himanshusahani
UI UX Process for SaaS Product Design Success
UI UX Process for SaaS Product Design Success
Think 360 Studio
Teaminterface company profile 2014(eng)
Teaminterface company profile 2014(eng)
teaminterface
The Importance of UI/UX Design
The Importance of UI/UX Design
BpointerTechnologies
Self-Organized, Autonomous UX | SoCal UX Camp | May 31, 2014
Self-Organized, Autonomous UX | SoCal UX Camp | May 31, 2014
Jaimi Kercher
How to Prevent User Experience From Killing Your Brand
How to Prevent User Experience From Killing Your Brand
AnswerLab
Design Best Practices - TechAhead Corp
Design Best Practices - TechAhead Corp
TechAhead Corp
UI UX Design Portfolio
UI UX Design Portfolio
Rishabh Shukla
Mobile App Screen Prototypes Designing Proposal PowerPoint Presentation Slides
Mobile App Screen Prototypes Designing Proposal PowerPoint Presentation Slides
SlideTeam
10 Compelling Reasons to Hire a UI,UX Designer for Your Project.pdf
10 Compelling Reasons to Hire a UI,UX Designer for Your Project.pdf
Alliance International
UX directly affects your bottom line
UX directly affects your bottom line
Bala "Suresh" Suresh, MBA, PMP
UX directly affects your bottom line
UX directly affects your bottom line
Bala "Suresh" Suresh, MBA, PMP
Mobile User Experience (UE/UX)
Mobile User Experience (UE/UX)
Hussain Shaheen
User Experience for Product Managers
User Experience for Product Managers
Michael Ong
UI/UX by Meraki Design
UI/UX by Meraki Design
sheetalelango
CX | UX | IoT, The Awesome Feat
CX | UX | IoT, The Awesome Feat
Michael Vaughn
User Interface Design Proposal Powerpoint Presentation Slides
User Interface Design Proposal Powerpoint Presentation Slides
SlideTeam
Lean UX design process for rapid product development
Lean UX design process for rapid product development
Geoffrey Nwachukwu
Semelhante a Building a Winning UX Strategy from the Kano Model (Jared Spool) ProductCamp Boston May 2013
(20)
UI & UX DESIGN FOR MOBILE
UI & UX DESIGN FOR MOBILE
Effective User Research - Silicon Valley Product Camp 2019
Effective User Research - Silicon Valley Product Camp 2019
Cheese.corporate profile.030810
Cheese.corporate profile.030810
UI UX Process for SaaS Product Design Success
UI UX Process for SaaS Product Design Success
Teaminterface company profile 2014(eng)
Teaminterface company profile 2014(eng)
The Importance of UI/UX Design
The Importance of UI/UX Design
Self-Organized, Autonomous UX | SoCal UX Camp | May 31, 2014
Self-Organized, Autonomous UX | SoCal UX Camp | May 31, 2014
How to Prevent User Experience From Killing Your Brand
How to Prevent User Experience From Killing Your Brand
Design Best Practices - TechAhead Corp
Design Best Practices - TechAhead Corp
UI UX Design Portfolio
UI UX Design Portfolio
Mobile App Screen Prototypes Designing Proposal PowerPoint Presentation Slides
Mobile App Screen Prototypes Designing Proposal PowerPoint Presentation Slides
10 Compelling Reasons to Hire a UI,UX Designer for Your Project.pdf
10 Compelling Reasons to Hire a UI,UX Designer for Your Project.pdf
UX directly affects your bottom line
UX directly affects your bottom line
UX directly affects your bottom line
UX directly affects your bottom line
Mobile User Experience (UE/UX)
Mobile User Experience (UE/UX)
User Experience for Product Managers
User Experience for Product Managers
UI/UX by Meraki Design
UI/UX by Meraki Design
CX | UX | IoT, The Awesome Feat
CX | UX | IoT, The Awesome Feat
User Interface Design Proposal Powerpoint Presentation Slides
User Interface Design Proposal Powerpoint Presentation Slides
Lean UX design process for rapid product development
Lean UX design process for rapid product development
Mais de ProductCamp Boston
175 Product Manager as a Leader
175 Product Manager as a Leader
ProductCamp Boston
B2B Buyers don't Trust what we say about our products
B2B Buyers don't Trust what we say about our products
ProductCamp Boston
Building a Weatherproof Framework - How to Survive the Product Launch Storm i...
Building a Weatherproof Framework - How to Survive the Product Launch Storm i...
ProductCamp Boston
Getting your Product Noticed
Getting your Product Noticed
ProductCamp Boston
A lifecycle for microservices
A lifecycle for microservices
ProductCamp Boston
178 - Design Discovery Workshops
178 - Design Discovery Workshops
ProductCamp Boston
113 -Product Marketing and the Collaboration with Product Management - sessio...
113 -Product Marketing and the Collaboration with Product Management - sessio...
ProductCamp Boston
108 - 3 Trends Impacting Messaging and Content
108 - 3 Trends Impacting Messaging and Content
ProductCamp Boston
Why do product managers need to be more vulnerable
Why do product managers need to be more vulnerable
ProductCamp Boston
172 - How Not to Kill each other
172 - How Not to Kill each other
ProductCamp Boston
Connecting Product Decisions to Revenue
Connecting Product Decisions to Revenue
ProductCamp Boston
107 - It's not easy starting new: career transitioning to product, starting ...
107 - It's not easy starting new: career transitioning to product, starting ...
ProductCamp Boston
How can ANYONE do UX Research?
How can ANYONE do UX Research?
ProductCamp Boston
181 - What Skills Do I Need To Really Succeed As A PM
181 - What Skills Do I Need To Really Succeed As A PM
ProductCamp Boston
177 - Team-Based Innovation
177 - Team-Based Innovation
ProductCamp Boston
163 - Customer Centric Product Management - How To Be Awesome
163 - Customer Centric Product Management - How To Be Awesome
ProductCamp Boston
159 - Strategic UX Research
159 - Strategic UX Research
ProductCamp Boston
158 - Product Management for Enterprise-Grade platforms
158 - Product Management for Enterprise-Grade platforms
ProductCamp Boston
153- Experience Maps: Essential Tool in Product Innovation Strategies
153- Experience Maps: Essential Tool in Product Innovation Strategies
ProductCamp Boston
152 - Confident Communication
152 - Confident Communication
ProductCamp Boston
Mais de ProductCamp Boston
(20)
175 Product Manager as a Leader
175 Product Manager as a Leader
B2B Buyers don't Trust what we say about our products
B2B Buyers don't Trust what we say about our products
Building a Weatherproof Framework - How to Survive the Product Launch Storm i...
Building a Weatherproof Framework - How to Survive the Product Launch Storm i...
Getting your Product Noticed
Getting your Product Noticed
A lifecycle for microservices
A lifecycle for microservices
178 - Design Discovery Workshops
178 - Design Discovery Workshops
113 -Product Marketing and the Collaboration with Product Management - sessio...
113 -Product Marketing and the Collaboration with Product Management - sessio...
108 - 3 Trends Impacting Messaging and Content
108 - 3 Trends Impacting Messaging and Content
Why do product managers need to be more vulnerable
Why do product managers need to be more vulnerable
172 - How Not to Kill each other
172 - How Not to Kill each other
Connecting Product Decisions to Revenue
Connecting Product Decisions to Revenue
107 - It's not easy starting new: career transitioning to product, starting ...
107 - It's not easy starting new: career transitioning to product, starting ...
How can ANYONE do UX Research?
How can ANYONE do UX Research?
181 - What Skills Do I Need To Really Succeed As A PM
181 - What Skills Do I Need To Really Succeed As A PM
177 - Team-Based Innovation
177 - Team-Based Innovation
163 - Customer Centric Product Management - How To Be Awesome
163 - Customer Centric Product Management - How To Be Awesome
159 - Strategic UX Research
159 - Strategic UX Research
158 - Product Management for Enterprise-Grade platforms
158 - Product Management for Enterprise-Grade platforms
153- Experience Maps: Essential Tool in Product Innovation Strategies
153- Experience Maps: Essential Tool in Product Innovation Strategies
152 - Confident Communication
152 - Confident Communication
Último
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
Call Girls In Delhi Whatsup 9873940964 Enjoy Unlimited Pleasure
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Delhi Call girls
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Dipal Arora
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Exhibitors Data
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
Michael W. Hawkins
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
priyanshujha201
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
ritikaroy0888
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
rwgiffor
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
AmzadHosen3
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
Paul Menig
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
Seo
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
Neil Kimberley
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Renandantas16
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
Seta Wicaksana
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
NZSG
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
lizamodels9
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
Andy Lambert
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
Ravindra Nath Shukla
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Dipal Arora
Último
(20)
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Building a Winning UX Strategy from the Kano Model (Jared Spool) ProductCamp Boston May 2013
1.
Build a Winning UX
Strategy from the Kano Model User Interface Engineering Jared M. Spool (@jmspool) New York Times Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 1
2.
Free room service Free
bar tab Free hotel-spa massage Free room upgrade Broken A/C No shower hot water Sloppy room service Rude service Slow elevators Still-frozen pies Broken glass in public spaces Delighters Frustraters Customer Journey Map ☺ ☹ Searchingforproduct Reviewingproduct Decidingonpurchase Addingtocart Shippinginformation Billinginformation Paymentinformation Confirmorder Done! Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 2
3.
Customer Journey Map ☺ ☹ Delighted Frustrated ? Delicious? or
Edible? Would you rather eat food that is Satisfactory? Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 3
4.
Very Delicious? orVery Edible? Does
“Very Satisified” mean What Does Satisfied Mean? Customer Journey Map ☺ ☹ Delighted Frustrated Satisfied Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 4
5.
UX Strategy: Move our
users from frustrated to delighted. What do you need to build? How do you tell if you’ve done a good job? How do you best allocate limited resources? What can you say “no” to? What makes you different from your competitors? Where should you innovate? How much should this cost? Building A Winning UX Strategy Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 5
6.
Free room service Free
bar tab Free hotel-spa massage Free room upgrade Broken A/C No shower hot water Sloppy room service Rude service Slow elevators Still-frozen pies Broken glass in public spaces Delighters Frustraters Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 6
7.
Noriaki Kano Investment UserSatisfaction Performance Payoff Basic Expectations Excitement Generators The Kano Model Frustration Delight Building
a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 7
8.
Investment UserSatisfaction Performance Payoff Basic Expectations Excitement Generators The Kano Model TIM E Investment UserSatisfaction Performance Payoff The Kano Model Frustration Delight Building a
Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 8
9.
Apple.com FeatureRelease 1.0 Feature
Feature FeatureRelease 1.5 Feature Feature Feature FeatureRelease 2.0 Feature Feature Feature Feature Feature Release 6.0 F F F F F F F F F F F F F F F F F F F F Release 7.0 F F F F F Competitor F F F F F Feature Feature Feature Feature Feature Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 9
10.
Features Complexity Experience Rot Experience 37Signals
- Getting Real Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 10
11.
UX Strategy: Performance Payoff Carefully
curate features to match the experience vision Prune out experience rot with each release Just because you can doesn’t mean you should Investment UserSatisfaction Basic Expectations The Kano Model Frustration Delight Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 11
12.
Netflix Building a Winning
UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 12
13.
Netflix Apple Building a Winning
UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 13
14.
theamazingios6maps.tumblr.com Investment UserSatisfaction Basic Expectations The Kano Model Frustration Delight We can
screw this up Can never get above neutral satisfaction Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 14
15.
Ignore the design’s
consistency. Focus on the user’s expectations. UX Strategy: Basic Expectations Be on the lookout for failed and missed expectations Missing a basic expectation causes extreme frustration Beware of the death of a thousand cuts Lots of missed expectations opens up doors for competitors Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 15
16.
Investment UserSatisfaction Excitement Generators The Kano Model Frustration Delight Customer Journey Map ☺ ☹ Make
it all delightful Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 16
17.
Investment Excitement Generators Delight Pleasure Flow Meaning Dana Chisnell’s 3
Approaches To Delight Mailchimp Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 17
18.
Mailchimp’s Tone &
Voice Guidelines Progressive Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 18
19.
Progressive Progressive Building a Winning
UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 19
20.
Progressive Site Building a Winning
UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 20
21.
United Airlines Apple A collection
of small features can add up to an innovative offering Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 21
22.
Customer Journey Map ☺ ☹ Current
experience Aspirational experience Innovation Innovation is how we raise the current experience to meet our aspirations UX Strategy: Excitement Generators 3 approaches to delight (from Dana Chisnell’s research) Pleasure, Flow, and Meaning Pleasure is least expensive, meaning is hardest to do well If basic expectations are not met, delight won’t happen Missed expectations break flow Delighters will eventually become basic expectations Innovation can come from small bundles of delighters Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 22
23.
Unconscious Competence Conscious Competence Conscious Incompetence Unconscious Incompetence UXTactics Monitor customer support
channels for missing expectations Conduct field studies to look for basic expectations and identify excitement generators Use advanced lab research to monitor for new basic expectations Interview-based task design Inherent value tests Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 23
24.
Build a Winning
UX Strategy from the Kano Model Prune features to avoid experience rot Diligently scour the experience for missed expectations Use pleasure, flow, and meaning to identify possible delighters Remember delighters eventually become basic expectations Don’t get comfortable inside unconscious incompetence @jmspool jspool@uie.com uie.com Find me at: Copyright © 2013 User Interface Engineering Go ahead! Follow me on the Twitters. Don’t forget to connect to me on the LinkedIn. Building a Winning UX Strategy from the Kano Model User Interface Engineering - www.uie.com © Copyright 2013, User Interface Engineering. All Rights Reserved. 24
Baixar agora