1. IMPROVEMENT OF BITS
CO-OPERATIVE STORE AKSHAY
Group Members:
Ankita Dey
Debasis Rath
Darvin Xeona
Prateek Singh Bapna
Vaishali Saxena
Saurabh Tripathi
Submitted to:
Dr. Jayashree Mahesh
Instructor in-charge

2. IMPORTANCE OF AKSHAY IN BITS
 Serves the daily requirements of students and staff




members in BITS-Pilani campus.
Almost all type of goods are available under one
roof.
Akshay provides goods at subsidized price to
students and faculties in BITS campus.
Often it acts as quick solution in case of urgent
need.
Students need not to go out of campus late night.

3. REASONS HAMPERING THE SALES AT
AKSHAY
As per observation:
Long queue at billing counter
 Immobility because of long queue
 Limited number of products
 Limited store staff
 Internal ambience


4. WHAT IS OUR OBJECTIVE?
To provide suggestions for improvement of Akshay,
whereby reducing inconvenience to store employees
as well as customers, increasing facilities provided,
reducing time and resource consumption and thus
increasing sales, profits and overall customer
satisfaction.

5. METHODOLOGY
 Observing
the processes
 Conducting survey in form of questionnaire
 Taking customer response and analyzing the data
 Proposing the solution
 Implementation of solution, that is feasible and
meets customers’ requirements

6. MODE OF SURVEY
SURVEY
ONLINE
OFFLINE

7. ONLINE SURVEY
 A questionnaire was prepared using Google forms.
 It was promoted through Facebook groups and
group mails.
 Response were recorded

8. OFFLINE SURVEY
 Printed copies of questionnaire were distributed to
students in the hostel
 Responses were recorded on the same sheet and
later converted to soft copies
 Graphs were plotted based on online as well as
offline responses

9. RESPONSES AND ANALYSIS OF
ONLINE SURVEY

10. 3. How satisfied are you with variety of products available?
30
25
20
15
10
5
0
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfies

11. 6. How do you find the display system of store?
25
20
15
10
5
0
Very convenient
Convenient
Neutral
Inconvenient
Very inconveneint

13. 10. Do you think there is adequate number of staff in the store?
45
40
35
30
25
20
15
10
5
0
Yes
No

14. CONCLUSION
Based on the analysis of the responses to the
survey, it was found that most people avoid going to
BITS CO-OP because of the following reasons:
 Long queue at the billing counter
 Inconvenient store hours
 Unavailability of categories like electronic gadgets
and milk products
 Inadequate number of staffing

15. SUGGESTIONS FOR IMPROVEMENT
 Reduce billing time
 BITS
ID card can be used for billing
 Increase no. of billing counters
 Space Management
 Proper arrangement of products with labels of
each section, visible to the customer
 Customer Satisfaction
 Increase store staff
 Home Delivery

16. THANK YOU!!!