1. Prashant Anand
(SE @CGI – Remedy Administrator)
Email:prashantanand2015@gmail.com Mobile No: 8861056046
OBJECTIVE
 To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION &
ADMINISTRATIVE skills to benefit mutual growth and success.
PROFESSIONAL OVERVIEW
 Having 3+ years of experience in the company of CGI Information System Proficient on BMC Remedy
Application.
 ITSM 8.1 and ARS 7.6 Administration part and immense knowledge on BMC tools like User tool 7.6,
Admin tool 7.6 and Developer studio 7.6, Import tool 7.6, SRM, CMDB.
 Quick learner, flexible and positive attitude towards sharing team work.
 Good knowledge of IT Infrastructure Library (ITIL), an industry methodology for IT Service Management.
 An effective communicator with strong interpersonal, analytical, debugging & problem solving skills.
CERTIFICATIONS & TRAININGS ATTENDED
 ITIL 2011 foundation certified.
 ITSM 8.1 modules IM, CM, SRM, CMDB.
 BMC Remedy AR System 7.6 Administering Part.
ACADEMIC DETAILS
 B.E from Sri Krishna Institute of Technology, Bangalore affiliated to VTU.
EMPLOYMENT HISTORY
 CGI Bangalore, SE from June 2013 – Till date.
TECHNICAL EXPERTISE
BMC Tools BMC Remedy user tool 7.6, Remedy Mid tier 8.1, Developer studio 7.6,
Data Import tool 7.6.
Operating Systems Windows server 2008, Windows 7
Langages C, Java.
Database Skills My SQL
Web Servers Tomcat 7.x
Project Experience Details

2. Service Management
Organization : CGI Information System and Management Consultants
Client : CGI Canada
Environment : BMC/ITSM (Remedy) 8.1, Tomcat, Windows 7.
Team Size : 6
Role : BMC Remedy Developer/Administrator
Duration : June 2013 – Till Date
IT Service Management tool for Tier 1 Services composed of selected best breed of tools. Designed and
implemented based on IT Infrastructure Library best practice. The single solution used within the
various CGI support groups to deliver best IT services to the CGI clients.
Responsibilities
Administrator
 Installing the AR System and other AR System components and applications
 Customization of ITSM applications (Helpdesk, Change) as per the requirement.
 Managing access to the AR System and ITSM applications
 Handling incident & change module.
 Data load using Data management tool.
 Extracting complex reports as per client requirement.
 Installation of the SQL database
 Configuring incident, request & change templates, SLA and Request processes etc.
 On boarding new customer configuration.
 SRM configuration, basic
 Functional & Technical understanding of the Change/Customization Requirements
 Implementation of Customization Requirements
 Imported data using Remedy Import tool, DMT Tool.
 Package (Code) deployment in different environments.
 Configure Email engine, Notification.
 Ability to work under pressure.
 Willingness to learn new skills.
 A good Team player.
 Good verbal and written communication skills.
PERSONAL DETAILS
Present Address: 113/08, 4th
floor No. 63, L.G. food road, Tavarekere, BTM 1st
stage, Bangalore.
Permanent Address: S/o Braj Raj Singh, Rajiv Nagar, Road No. 23/J, Patna, Bihar.
Date of Birth: 05-03-1989.
Languages Known: English & Hindi
Personal Skills

3. I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Place: Bangalore Yours faithfully
Date:
(Prashant Anand)