This document contains a resume for Pranayini Carey. It outlines her personal attributes such as experience operating a retail outlet single-handedly and having strong customer service and communication skills. Her work history includes roles in sales, customer service, and volunteering. She has an education background of a Bachelor's degree in Social Work and certificates in IT. References are provided from former employers and colleagues.

1. Pranayini Carey
North Plympton SA 5037 M: 0469 274 550 E: pranayini_g@yahoo.com
PersonalAttributes
 Experienced operating busy retail outlet single-handedly
 Highly accurate in cash transactions – a solid 6 years’ experience
 Calm going in tough time / busy schedule
 Good Customer service and communication skills
 Friendly and Professional
 Readily show initiative
 Loyal & dedicated to task
 High quality work standard
 Prepared to take on any challenge
 Positive attitude & motivation to succeed
 University graduate with extensive experience
Skilled in
 MS Word, Excel, PowerPoint Outlook and Internet
 Fast and accurate when handling and reconciling cash
 EFTPOS, electronic cash register system
 Good Customer service and communication skills
EmploymentHistory
Volunteerat SouthernCrossCare 9 Feb 2015 – till date
Full time volunteer (Mon-Fri 9.00am-5.00pm)
Duties:
 Data entry, database/Excel administration, other computer activities
 Creation of forms/documents in MS Office
 Filing of paper records as well electronic
 Assisting residents with ‘lifestyle’ programs
 Food sales/handling
Sales Assistant July 2011 – October 2014
GoodwillStore, Hindley Street + Henley Beach Road
Responsibilities included:
 Customer service and assisting customers with their selections
 Processing of Cash & Electronic sale transaction (EFTPOS)
 Handling of monies
 Surveillance of shoplifting and confronting offenders
 Generation of monthly reports of daily, weekly and monthly takings
 Merchandising/store layout
 Pricing & labelling of goods
 Replenishing stock from warehouse
 Other duties directed by Area Managers
Commence as a Volunteer at Uniting Communities to gain experience working in Australia. During this
time, I learnt about fashion trends, brands and the colloquial terms of clothing item.
After 6 months I was offered a permanent position.

2. In the period leading up to migration to Australia, I had various Customer Service related positions with the
following companies.
LAKSHMIREFRIGERATION
EZONE SECURITY SOLUTIONS May 2008 – September 2009
During this employment my responsibilities was to oversee all aspects of Customer Service requirements:
 Computer logging & registration of service calls & requests
 Allocated work-load to service technicians for both workshop and field service
 Efficiently handled customer complaints
 Called customers to ensure the service department commitments were met
 Received cash payments and made out receipts an guaranteed cards
 Generated monthly reports in internal spread sheets
CLERICAL – BILLING
MILITARY CANTEEN,Govt of INDIA April 2002 – April 2008
Responsibilities included:
 Verified the identity of defence personnel customers and their eligibility to purchase
 Ensured customer did not exceed authorised limits for purchase
 Data entry and reconciliation when new stock delivered
 Monthly stocktaking and reconciling stocks
 Determined monthly orders based on demand and stock levels
 Operate and maintained Billing computers
 Piloted and tested new barcode scanning system
RECEPTION– LIBRARIAN
SKCV CHILDREN TRUST [ORPHANAGE] May 1997 – May 2002
Responsibilities included:
 Received visiting guests and donors and conducted guided tours of the institution
 Accepted gifts and funds and issued receipts
 Introduced “street kids” to a welcoming home
 Counselled children towards education/family values/life goals
 Data entry of children’s details and ensured all records were up to date and confidential
Librarian duties:
 Cataloguing of books and games
 Observe children’s behaviour in the library and report findings
 Offer reading and game recommendations
 Evaluate products for order
CUSTOMERSERVICE
SMITAWORLD TRAVEL 1993 -1995
Responsibilities included:
 Sold of travel packages, recommended travel arrangements, made airline/rail/bus/hotel bookings on
company’s online reservations system
 Verified passport applications and ensured proper submission to appropriate government
department
 Verified state of customer’s passport and travel documentation prior to travel
 Ensured delivery of tickets to clients appropriate for their travel requirements
 Complied Monthly/Quarterly management reports

3. Training & Study
Certificate II in I.T. - Adelaide TAFE 2010
B.A. (Social Work) – Maris Stella College 1991
Completed Intermediate Studies – Vijayawada 1988
Completed SSC – Amaravani Nikethan High School 1985
Hobbies
Cooking, bush walking, online communication, spending time with friends
Referees
Debra Wooding
Social & Volunteer Coordinator
The Pines Lodge,
342 Marion Road
North Plympton
Adelaide SA 5037
Direct (08) 8292 1813 M: 0417 882 392
Email: deb.wooding@southernxc.com.au
Tanya Penglase
Former Store Manager
Goodwill, Uniting Communities
M: 0406 556 131
Email: tazz62@me.com
Lt Col Vivek Chauhn
Managing Director of Viv Sports
Kilburn SA
Formerly of the Military Canteen Govt of India (Ex-commanding officer – now retired from IDF)
M: 0421 108 073
Email: viv@vivsports.com
Rachel Murphy
Area Manager
Goodwill Stores, Uniting Communities
M: 0409 796 180
Email: RachelM@unitingcommunities.org