As a technology solutions provider, it’s in POINTWEST’s nature to innovate. Embracing change, becoming agile -- this is how we do things, and it shows in the solutions we build. Know more about Pointwest, the largest fully Filipino-owned IT-BPO company that's blazing trails to the top. www.pointwest.com.ph

1. POINTWEST TECHNOLOGIES CORPORATION
Agility Defined.
© 2012

2. WHO WE ARE
A Filipino-owned company in the Philippines where more than 800 IT experts
ADAPT to the changing landscape of technology
ANTICIPATE business-critical issues and obstacles
CREATE and INNOVATE Cutting-edge IT solutions
To deliver results that make YOU more competitive in the global market.
We are Pointwest, and we are Agility Defined.

3. OPERATIONAL ACHIEVEMENTS
709
19.79
576
504 15.6
Headcount 466 Revenue (US$MM) 13.25
409 11.3
10.5
252 7.1
137 152 4.51
60 2.42
0.72
2003 2004 2005 2006 2007 2008 2009 2010 2011 2003 2004 2005 2006 2007 2008 2009 2010 2011
2003 – Established US subsidiary
2005 – Started BPO service in healthcare
2006 – Appraised at CMMI Maturity Level 3
Accredited under CBI by the Dutch Government
2007 – Made $10M in revenue with a headcount of 409
2008 – Started operations at the UP-Ayala Land Technohub
Recognized as the Best Mid-Sized Locally Owned BPO Company of the Year at the Intl ICT
Awards and Most Progressive Homegrown IT Service Company at the e-Services Awards
2011 – Closed the year with a 27% jump in revenue at $19.79M, from $15M the previous year

4. GLOBAL NETWORK
Oregon
Minnesota
Arkansas
Atlanta
New Jersey
PHILIPPINES
Singapore
New Zealand
Melbourne

5. CORE SERVICES
SERVICE/ SOLUTION DEVELOPMENT PROCESS
APPLICATION DEVELOPMENT
REQ APP
APPLICATION CONVERSION CONSTRUCT TEST TRANSITION
ENGG DESIGN
APPLICATION MAINTENANCE
APPLICATION TESTING
PLAN DESIGN EXECUTE CERTIFY TURNOVER
BUSINESS PROCESS OUTSOURCING
HELP DESK ASSESS FIX DEPLOY REPORT REVIEW
PPQA/ PPQA/ PPQA/ PPQA/
Verification Verification Verification Verification

6. CAPABILITY PROFILE
Technology Practices
Microsoft Java Testing Mainframe Mobile
Foundation for Enterprise Services

7. SKILLS PROFILE: MICROSOFT
VB6, ASP, XML/XSLT, HTML, JavaScript
VB.Net 2003/2005, ASP.Net 1.1/2.0, ADO.Net, C# Tools
2005/2008/2010, Windows Forms API, Crystal Reports
SQL Server 7.0/2000/2005/2008, SQL Server Analysis Services, SQL Server Reporting Databases
Services, SQL Server Integration Services. Oracle 8i/9i/10g, IBM DB2, Sybase SQL
Advanced Server Edition, Windows 2000/2003/2008 Server, Windows CE, Pocket PC
&
2000, Windows Mobile 5/6, Windows XP, Windows Vista, Windows 7 Platforms
COM/DCOM/COM+, .Net Framework 1.1/2.0/3.5/4.0, MVC,
WPF/Silverlight, Windows Communications Foundation (WCF), Framework
CSLA.Net, Microsoft Foundation Classes, .Net Compact Framework, UI
Process Application Block, .Net Remoting API, AJAX, DevX, NUnit
Active Directory Setup and Configuration, High-Availability Setup, Complex
Messaging/Message Brokers, Web Services, Integration with MS Project Functions
Server, Integration with Excel/Word, Rule Engines, Workflow Engines

8. SKILLS PROFILE: JAVA/ OPEN SOURCE
JSE (Swing/ AWT), JEE (JSP, Servlets, EJB, JAAS, JNDI, JNI, JDBC,
HTML), Javascript, CSS, DOM, AJAX, XML/ XSLT; ApachePOI,
JFreeChart, Jasper Reports, Crystal Reports, PHP5 Tools: WSAD, RAD, Tools
Eclipse
Databases: Oracle8i/9i/10g, Sybase,MSSQL Server, UDB/ DB2,MySQL
OS: Windows, Solaris, AIX, Linux Databases
Middleware/Interfaces: IBM Websphere, Weblogic, Tuxedo, &
Platforms
Oracle AppServer, Apache Tomcat, JBoss, Mobile applications
MVC, MVCStruts, Spring, Hibernate, Ibatis, JUnit, Log4J, ORM
Frame-
Framework
Portal Server Framework, Portlets, Liferay, IBM Workplace, works
Sun Glassfish, GWT, JSF, Maven
Messaging/Message Broker, Enterprise Service Bus, Web Services, Event-
Driven Architecture, Rule Based/ Rule Engine, Workflow Engine, Sockets/ Complex
Threads, CORBA/ RMI, IBMMQ, Integration with SAP Netweaver, Functions
Mainframe Systems, IBM Maximo, Filenet, Payment Gateways

9. SKILLS PROFILE: SOFTWARE TESTING/ QA
HP Tools (Quality Center, QuickTest Professional, LoadRunner,
WinRunner), Compuware (QADirector, TestPartner), SilkTest,
Selenium, OpenSTA, VSTS, Sharepoint, Whizible, Defect Tracking Tools
Tools (JIRA, Bugzilla, Redmine, Mantis, TestTrack)
Test Management, Test Planning, Test Case Analysis/ Design
Defect Management and Tracking, Manual/ Automated Functional Testing Services
-------------------------------------------------------------------------------------------------
System & Integration Testing, User Acceptance Testing, Production Support Testing
Functional, Regression, Scenario-based, Risk-based, End-to-end
Business, Process Testing, Test Coverage and Traceability to Strategies
Requirements, Cross Browser Testing
Domain: Utilities (Gas/ Electricity, Telecommunication), Transport (Airline,
Trucking), PoS, HR, Banking, Healthcare (Insurance, Pharmacy Benefits Mgmt) Domain/
Technologies
Technologies: Oracle, MS SQL Server, MySQL, Web-based Applications in Java
and .Net, Platforms (Tuxedo, Citrix, Windows, Mainframe), Mobile applications

10. SKILLS PROFILE: MAINFRAME
Language: COBOL (Ans Cobol, VS Cobol, Cobol II, Cobol VSE), Assembler,
PL1, SAS, Focus, Easytrieve, QuickJob, RPG IV, RPG ILE
Batch System: JCL, VSAM, ISPF-TSO, JES2/3, CA7 Languages
Online System: CICS, IMS DC, ADSO, Natural
Database: DB2, IMS, IDMS, Adabas Databases
&
Operating System: MVS, VSE, z/OS, OS400 Platforms
Change Management: Changeman, Panvalet, SCLM, Librarian, Endevor
Testing Tool: Expediter, Intertest Tools
Production Tracking: Netman, Tivoli, Remedy, Peregrine
Web-enablement of mainframe applications, Enterprise package Complex
conversion/ upgrade, Interface with Java/ Microsoft technology, Functions
messaging, Enterprise Integration as part of merger/ acquisition effort

11. SKILLS PREVIEW: MOBILE
Pointwest is ramping up for enterprise mobility solutions!
Databases
&
Platforms
HookApp, a social networking app for Metro Manila Flood Alert, the first and only
hanging out and dating mobile application that gives you advanced flood
warnings in Metro Manila ‘round the clock

12. VERTICALS/ INDUSTRIES
TRANSPORTATION BANKING & UTILITIES HEALTHCARE RETAIL
airline INSURANCE telecom pharmacy supplier mgmt
Airport/ ground ops banking Billing benefit mgmt Contract mgmt
Accounting Service request merchandising
Online banking Clinical rules
Finance mgmt Fulfillment
Mobile banking Formulary pricing
HR Forecasting
Remittance gas Drug utilization
e-Commerce distribution
Integration with review
Sales & marketing Capacity planning
investment Inventory
Technical ops Pipeline
banking RFID/ bar code scan
Operations
trucking Billing
Shipping
insurance Business Intelligence
Marketing
Pricing Life / non life electric store management
Finance Claims mgmt POS systems
Service request
HR/ payroll Underwriting E-commerce
mgmt
Asset mgmt Service request
Metering marketing
Capacity mgmt mgmt
Billing Loyalty mgmt

13. SERVICE DELIVERY
FULL SERVICE PARTNERED SERVICE CO-SOURCING MODEL
Client Client Client
Onsite: Pointwest Representative Onsite: Domestic Partner Onsite: Client
Manila Manila Manila
Offshore Team: Pointwest Offshore Team: Pointwest Offshore Team: Pointwest

14. DELIVERY CENTERS
12th Floor
Citibank Center
Makati City
3rd & 4th Floors
Alpha Building
UP-Ayala Land Technohub
Diliman, Quezon City

15. COMMUNICATION INFRASTRUCTURE

16. SECURITY MANAGEMENT
 International-standard Information Security Management System
 Non-disclosure agreements (clients and new hires)
 Extensive background and character reference check for new hires
 Access control and CCTV monitoring systems
 Password management
 Project-based clustering of resources
 Best practices
- Masking of production data
- Remote access of client environment using Citrix
- Secured version control management of artifacts
 Virtual private network for client connectivity
 Site blocking

17. PARTNERSHIPS & ALLIANCES
Microsoft Registered Partner
IBM Partnerworld Member
Accredited under the Centre for the Promotion of Imports (CBI) of developing
countries of the Dutch Government
European Chamber of Commerce of the Philippines
American Chamber of Commerce of the Philippines
Australian-New Zealand Chamber of Commerce Philippines
British Chamber of Commerce of the Philippines
Canadian Chamber of Commerce of the Philippines
French Chamber of Commerce of the Philippines
German Chamber of Commerce of the Philippines
Spanish Chamber of Commerce of the Philippines
Philippines New Zealand Business Council
Korean Chamber of Commerce Philippines Incorporated
Philippine Software Industry Association
Philippine Chamber of Commerce and Industry

18. Know more about
Visit our website
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THANK YOU!