- FTI is an in-house localization team that translates documents into 22+ languages and receives about 2,000 translation orders per year from over 50 global requestors. - FTI's only location is in Poland with a staff of 5 people, so they rely heavily on automation through a translation management system (TMS) and workflows to process high volume translation requests. - FTI has developed over 20 automated workflows in their TMS to handle various translation request types and formats, assigning work to preferred vendors based on language and content while tracking costs and deadlines.

2. • FTI translates into 22+ languages on a regular basis
• We have about 50 regular translation requestors all over the globe and about 2,000 orders per year
• Translation Services’ only location is Poland, only 5 person staff
Extensive use of automation a must for FTI
Business use case and requirements
Local and Global
Requestors
Central
Translation
Services Team +
TMS
Vendors

3. • We are an in-house localization team and our requestors know who their vendors are
• Direct communication is not a problem as long as work is done through and tracked in our TMS
• We have a list of vendor preferences per language or content type, and use Plunet properties to manage job to
vendor assignments
• Our vendors have fixed pricelists for us and we work on an honor understanding that if the automatically
calculated PO is incorrect, we will retroactively amend it
• We use combinations of TMS jobs and proprietary scripts through ApplicationManager to accommodate special
file formats or workflows
Additional business and technical environment facts

4. Over 20 Automated Workflows in Use

5. Unpack zip package
and redistribute
contents to
source/reference
folders
Run CAT Manager
using filters from
template
Pretranslate file, block
100% matches and tags
Transfer Job costs to
Item
Send Order
Confirmation to
requestor
Calculate Due Date
Assign Jobs to Vendors
(using Properties in
Order and Pricelist)
Push calculated due
dates to CAT jobs
Translate + Review
Export translation from
CAT project
Repackage and zip
return translated
package
Autodelivery
FTI Script
Plunet Automated
Job
Human Job
Simple automated workflow for an XML package translation request (13 steps
in Plunet)

6. Assign subsequent job
to resource (hard-
coded vendor)
Vendor reviews and
preps file uploaded by
requestor
Copy vendor output to
source folder, move
old source to
reference folder
Run CAT Manager
using filters from
template
Pretranslate file, block
100% matches and
tags, remove
redundant objects and
tags
Select Resources
Transfer Job costs to
Item
Send Order
Confirmation to
requestor
Calculate Due Date
Assign Jobs to Vendors
(using Properties in
Order and Pricelist)
Push calculated due
dates to CAT jobs
Translate + Review
Export translation
from CAT project
Format and finalize
files
Autodelivery
FTI Script
Plunet Automated
Job
Human Job
Complex automated workflow for a translation+formatting request (20 steps
in Plunet)