How (Not) to Develop a Modern Product Management Practice at Speed
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SpringOne 2020 Jana Werner: Head of Transformation, Tesco Bank
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How (Not) to Develop a Modern Product Management Practice at Speed
- 1. How Not to Develop a Modern Product Management Practice at Speed JanaWerner Tesco Bank @JanaWernersays linkedin.com/in/janawerner1/
- 2. It’s a journey… Kubler Ross Curve Jonathan Smart "TheYin andYang of Speed and Control" 12 June 2017
- 3. Lesson Learned #1 "When you are one step ahead you're considered a visionary, when you’re two steps ahead a lunatic"
- 4. Lesson Learned #1 - Empathy & patience - Make it easy - Relationships & trust - Demonstrate success "When you are one step ahead you're considered a visionary, when you’re two steps ahead a lunatic"
- 5. Lesson Learned #2 Pick something important-unimportant
- 6. Lesson Learned #3 Gain the trust of your leaders & Demonstrate value
- 7. Lesson Learned #3 Gain the trust of your leaders & Demonstrate value - Metrics - Take time to support and educate at the top - FromTask toValue
- 8. From To Outputs Outcomes Delegate solutions Give people problems to solve Obstacles Opportunities Many priorities Few aligned priorities Perfection Excellence Big Release Iterate, Ship in Slices Straight no How might we? Solve for all scenarios, ,markets and edge cases Segment scenarios/customers, serve and scale out Low failure tolerance Learn & adapt Hierarchy Self organisation Silos Collaboration Learned helplessness Empowerment Fear & Blame Psychological safety & Radical candour Decision making by committee & escalation Decision Courage HIPPO decisions Decisions based on empirical evidence Bureaucracy & Presenteeism Information and value Manage Process Appropriate Process to deliver Value fast Power Points Conversations Competence Learning obsessives Our Principles Everything we do promotes the shift from left to right
- 9. Lesson Learned #4 Get used to iteration
- 10. Lesson Learned #4 Get used to iteration - Reduce upfront high fidelity for non-critical elements - Evolve your processes for iteration - Take compliance with you - “work your way to a new way of thinking, don’t think your way to a new way of working”
- 11. Lesson Learned #5 Minimise minimise minimise dependencies
- 12. Eventually you will get there….. and start again #1 Empathy, trust, ease #2 Prove success #3 Metrics & Mindsets #4 Iteration #5 Dependencies