How to build smart and resilient service and innovation ecosystems at the local level

1. Experiences in Building
Smart and Resilient Espoo
9.12.2021
Päivi Sutinen
PhD, EMBA, Director for City as a Service Development
https://www.linkedin.com/in/paivisutinen/

2. 2
Espoo
Espoo is the second-largest city in Finland
and part of the Helsinki Metropolitan Area.
Espoo is a network city comprising five city
centres.
Our values
• The City of Espoo is a responsible and
humane pioneer.
• Espoo is a good place for everybody to
live, learn and work and for
entrepreneurship.
• In Espoo, residents can truly have an
influence.

3. Sustainable Espoo
Espoo’s growth has to be based on economic, ecologic,
social and cultural sustainability. Combating climate
change and adapting to it challenges big cities. Carbon
neutral Espoo requires that everyone is ready to reform.
Social sustainability and financial challenges call for more
effective services on wellbeing-sector.
Digitalization, disruption and City as
a Service
Digitalization affects all aspects of life. City’s
role is changing and services need to be
reformed utilizing new technologies and
business models.
Emerging models of democracy
Citizen participation is changing and
digitalization challenges traditional
representative democracy. Resident and
customer orientation challenges Espoo to be
the forerunner also in new participation models
Espoo is facing the changes of the 2020s

4. City as a Service
Development
The way we produce and
transform services and our
community together
by utilizating innovation and
digitalization for
the sustainable growth.
4

5. Future is Based on
Service Dominant Logic
where Value is co-created with the
customers & stakeholders
• Customers as a stakeholder
• Co-creation
• Data
• Platforms
• Shared Capababilities
• New Roles
• New Rule
Decenralized:
“smart city”
Centralized:
industrial city
City as a Service Development
Distributed
networks
Modified by Päivi Sutinen from Paul Baran 1964 / Jarmo Suominen 2017
Wise and Sustainable Future

6. 6
CITY AS A SERVICE (CaaS)
cocreating open ecosystems according to service-dominant logic at
place based local platforms
Nature's ecosystems
Ecosystems of
large companies
Emerging challenger
ecosystems
Public
ecosystems
Research
ecosystems
SERVICE AND INNOVATION ECOSYSTEMS
of co-creating with people
include global and national
corporations with their networks
Include startups, Scaleups, SMEs, NGOs,
new individuals with their networks
include city council, public services,
urban infrastructure with their networks
Include universities, research institutes,
academic education with their networks

7. ESPOO
Service and Innovation
ecosystem of ecosystems
MAKE WITH ESPOO
Invitation and tools for
co-creation
ESPOO STORY
Strategy made with city
stakeholders
CREATIVE
COMMUNITIES
INNOVATIONS
VISION
WISE
AND
SUSTAINABLE
FUTURE

8. MAKE WITH ESPOO
matches the city’s need for solutions
with a community of innovators
https://makewithespoo.espoo.fi/en

9. BUILDING CAPABILITIES
From
Technology and
Data Management
to
the Culture of
Impact Leadership
for
the Resilient and
Sustainable Future
9
DEVELOPMENT OF
EXPERIMENTATION
CAPABILITIES
DEVELOPMENT OF
TESTBED /
LIVINGLAB
CAPABILITIES
DEVELOPMENT OF
KNOWLEDGE AND
IMPACT
LEADERSHIP
CULTURE
DEVELOPMENT OF
TECHNOLOGY
CAPABILITIES
DEVELOPMENT OF
DATA
CAPABILITIES

10. Economic
Sustainabilty
Ekological
Sustainability
Social
Sustainability
Cultural
Sustainability
Sustainable
Society
Vitality building
City Community
Wellbeing and Happy
Residents / Citizens
Different Perspectives on
Impact Leadership of City Community
Shared
Vision
-
Impact
Goals

11. National
Business
Start-ups
Business
Ecosystems
Taxes and
Financing
Espoo City’s
Budget
World
Economy
Healthcare
Economy
Systemic Approach of Finding the Citywide Dependencies
Espoo
Brand
Digital Platforms
and Services
Social
services
3rd Sector
Espoo Internal
Operations

12. CITY CAN ACCELERATE
City as a Service (CaaS) development by experimenting and co-creation
Iso Omena Service Centre
as an Innovation Platform
Digital experiment
programme
Libraries
as an Innovation Platforms
Living Labs
like Urban Mill
Open Maker Spaces
in the Libraries
School as a Service
in Otaniemi
Business Espoo
in Otaniemi
European Networks
as Innovation Platforms
Iso Omena Service Centre
All Schools
as Innovation Platforms
Humanizing data with AI
experiments and projects
5 City Centres
as Innovation Platforms
Mobility as a Service
experiments
National Network, 6Aika,
as an Innovation Platform
Hack With Espoo
Experiment
Ethical use of data and AI
and utilizing experiments
Strategic Programmes
as Innovation Platforms
Local Networks
as Innovation Platforms
#MakeWithEspoo #CityasaService

13. 13
• To create framework to Espoo for the world's best agile and fair
testing environment for smart and sustainable urban solutions
• To develop Espoo towards a world-class people-first smart city
supported by the most technology-focused projects.
• To improve people's lives and to accelerate
sustainable business and job creation by utilizing data.
Our goal in cocreating TestBeds and
LivingLabs is

14. 5. Commercialisation
Global sales. Talent
attraction. Invest in.
2. Digital
infrastructure
Backbone for smart
city innovations.
Data as a fuel for
innovations.
3. Venturing
Co-creation platform
with startup incubation.
1. Novel technologies
AI, 5G and beyond,
autonomous systems.
Electrification, hydrogen.
4. Top-notch research
and deep-tech science
Global collaboration.
EU projects.
6. Resilient city
Post-Covid springboard.
Situational awareness.
Showcase of safe, secure
and green city.
Smart Urban
Mobility Lab
Living lab for people flow and
seamless travel chains solutions.
4. Underpinned by
leading companies
Scaling up the innovations,
joint offerings.
Testbed Sustainable
Food System
Food processing and supply chains
Cleantech Garden
Testbed Circular
Economy
New material solutions,
new business models.
Cleantech Garden
Future Urban energy
Sector integration, energy
communities, smart grids,
electrification of heating and
transportation. Energy-efficient
and flexible buildings.
Zero Emission Mobility
Hub ZEM Hub
Charging solutions.
Sustainable Lifestyle Lab
Living lab open for Espoo citizens,
students and visitors. New business
models and services for sustainable
lifestyle.

15. Thank you!
15
Päivi Sutinen
paivi.sutinen@espoo.fi