My presentation at 2021 ICF Smart21 Conference 22th February 2021

1. City as a Service (CaaS) Capability
Building - Building the Best for our
Future
22.2.2021
Päivi Sutinen
PhD, EMBA, Director for City as a Service Development

2. City as a Service,
CaaS
The way we produce and
transform services together
by utilizating innovation and
digitalization for
the sustainable growth.
2

3. COMPANIES CITIZENS
CITY UNIVERSITIES
CITY AS A SERVICE COMMUNITY
INFRASTRUCTURE
NATURE

4. Leadership
and culture
Knowledge
management
Business
models for
the city
CaaS means transformation of
Capabilities

5. Espoo Story
Leadership
Arena
Leadership
Skills
Business
Competence
Impact
Leadership
5
2013
2021
Capability
steps

6. 6
Espoo Story
ICT
architecture
Data
architecture
Service and
action
architecture
Enterprise
architecture
2013
2021
Capability
steps

7. Espoo Story
Experimental
Develoment
Project
management
method
Co-creation
Make With
Espoo Toolbox
Customer
based service
products
Process based
business
models and
change
management
7
2013
2021
Capability
steps

8. THANK YOU!