1. PERSONAL DETAILS
Full Names Pinky Mobile Number 079 784 2367 /072 446 0949
Surname Masuvhelelo Email Address Mpinky9@gmail.com
Date of birth 07 August 1987 Health Good
Identity Number 8708070754080 Postal Address House 3265
Drivers License None Romania Crescent
Gender Female Cosmo City
Race African Next of kin Lugisani Mulaudzi (072 446 0949)
Nationality South African Physical Address House 3265
Criminal Record None Romania Crescent
Randburg
2188
EDUCATIONAL BACKGROUND
Matriculation Year 2005
Qualification National Senior Certificate
Institution Edison Nesengani Secondary School
Subjects Economics HG (E),
English HG 2nd
Lang (E),
Tshivenda HG 1st
Lang (C),
Business Economics HG (C),
Accounting HG (E),
Afrikaans HG(F),
TERTIARY EDUCATION
Institution : South West Gauteng College
Course : Business Management (2013)
: National Diploma
Major subjects : Intro Accounting N4,
Business communication N4,
Entrepreneurship & Business Management N4-N6
Computer Practice N4-N6
Sales Management N5-N6
Economics N4-N5
Computerized Financial System (Pastel v7) N6
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2. Institution : Nkangala FET College
Course Business Skills
Year Obtained: 2006-2007
Skills and competencies
• Communication, Time Management, Decision-making skills
• Declare competent in job placement & work experience
• Telling skills
• FAIS, FICA,NCA,CODE OF BANKING,BASSIL II,INDUCTIONS & INDURSTRIAL
RELATION & FRAUD
• Processing of transactions on system.
• Talent pool on boarding Phase 1 & 3 for Perseverance
• Telephone Etiquette.
CORPORATE WORK EXPERIENCE
1. Currently working at Prime Meridian Direct
Duration: 4th
November till Present
Position: Database Assistants
Department: Call Centre
Core duties
o Business Development (Prospecting for new business)
o Managing and growing existing client base
o Building and maintaining client relationships
o Assessing clients requirements
o Presentations to clients
o Costing and quoting clients
o Securing orders from existing and prospective clients
o Project management
o Keeping abreast of new products, technical info and market
conditions
2. Company : First National Bank
Position : Office Administrator
Duration : May 2011-August 2011
 Duties: Preparation of administrative documentation.
♦ Maintenance of all Administrative processes in the department.
♦ Production of quality management information advised by
management.
♦ Actively take on additional responsibility as and when required by
the management.
♦ Provide customer service.
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3. 3. Company : First National Bank
Position : Banking Official
Department : Branch Banking
Core duties: Management of cost
♦ Make the customer aware of security information that
♦ Will assist them in keeping their money
♦ Cashing of cheques
♦ Daily balancing of all cash holdings
♦ Bulk clearing of cheques
♦ Processing of deposits and withdrawals, Issuing
♦ Statements, Migration, ATM and ADT and Limits.
♦ Customer Service
3 Company: Pinnacle health (EOH)
Duration: 1st march to 31st
October
Position : Call Centre Agent
Department: Contact Centre for Government Employees Medical scheme
Core Duties Attending to incoming calls
Transfers calls to correct extensions
Providing clients with relevant information
Take messages
REFERENCE
Reference : Mrs. Stephen Uys
Position : Head Operating People
Contact : 087 587 9920
Organization : First National Bank
E-mail address : suys2@fnb.co.za
Contact : Mrs. Daphne Opperman
Position : HR graduate Programme
Organization : First National Bank
Cell no. : 083 326 6800
E-mail address :daphney.opperman@fnb.co.za
Name : Mrs. Pauline Senosi
Position : Team Leader
Organization : First National Bank (Maponya Mall)
Cell no. : 011 938 1114
E-mail address : Maponyamall@fnb.co.za
Name : Tebogo Modukanele
Position : Contact Centre Team Leader
Company : Pinnacle Health (EOH)
Contact No : 011 554 1900
Cell number : 084 4810937/074 3344534
Organization : Prime Meridian Direct
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4. Position : Call Centre Manager
Contact No : 011 745 7800 (work)
: 072 351 4025
E-mail : cresswell.johaar@primemeridian.co.za
MOTIVATIONAL LETTER.
I believe that strength of character and the search for opportunities are
products of initiative and innovation. I will therefore always strive to be
conspicuous rather than mediocre. I have learnt to be resourceful and
creative. I will with enthusiasm grasp and use all the opportunities I
encounter. I will always consider the challenge to be greater than the risk.
My abilities and my self-respect are my pride and my honour. My knowledge
is my strength and my skills are my security. I will not bow before any man
for flee from any risk.
My education and my abilities will enable me to stand up proud and tall
unafraid of the future, and with the strength and independence to thrive for
myself and act on my own to enjoy the fruits of my initiative and creations
with pride.
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