The tale of losers, winners and best practice. Everyone wants to be ahead now. Everyone gets into situations where they do not know how to solve a pressing issue. This can be a project that is in difficulty, or a service that is not being delivered, or a measurement programme that is ineffective. The quickest way to get ahead, is simply to adopt best practice for that scenario. Don't re-invent the wheel. Use what already is proven to work by many other people. Get your quick self-assessment tool from www.demix.org and check yourself against best practice. This can do wonders for your pressing issue. Or call a Demix friend expert that can help you with the gap analysis against best practice. We will quickly show you where your strengths are, were your weaknesses are and how to address your issue based on best practice.

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Page 1Document version 3.1
A tale of losers, winners
Losers & Winners
and Best Practice

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Tale of two project executive
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• Mandy does not know what is wrong,
but does not want to acknowledge it.
• Mandy’s projects stay in trouble.
• Scope continues to creep.
• The project is very late and way over
budget.
• Mandy is re-assigned to a less
demanding project.
Mandy
Projects that are in trouble
• Jason speaks to his friend at Demix on
project management.
• Jason puts requirements change control
discipline in place.
• Jason gets control of his project.
• Jason delivers his project, gets the bonus
and the next big important project.
Jason
Best Practice

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Tale of two service executive
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Both have unhappy customers
• Ben tries to offer new products.
• The complaints on poor service
increase.
• Ben tries utilizing more staff.
• The complaints increase.
• Ben starts looking for a new job.
Ben
• Jenny speaks to her friend at Demix
about Service Delivery.
• Jenny puts service agreements and a
simple service request management
system in place.
• Jenny controls service requests against
commitments.
• The customer satisfaction is increased.
Jenny gets the big bonus at the end of
the year.
Jenny
Best Practice

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Tale of two CIOs
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Both have problems with defects in production
• Frans threatens his managers.
• Frans gets resistance from staff and
the problems get worse.
• Severe outages in production results.
• Frans is called in with the CEO, COO
and HR for a discussion on
restructuring!
Frans
• Susan speaks to her friend at Demix
about development.
• Susan puts configuration management
and peer reviews in place.
• The production defects are significantly
reduced.
• Susan is on the shortlist for the next COO.
Susan
Best Practice

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I adopt
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Most people want to be ahead, now!
Best Practice

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From the USA, Carnegie Mellon University, CMMI Institute
for Acquisition (CMMI for Acq)
for Service Delivery (CMMI for Svc)
for Software Development (CMMI for Dev)
People
Internal Audit
Data Maturity
Information Security Secure+
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Use proven to help you nowBest Practice
Best Practice
Best Practice
Best Practice
Best Practice
Best Practice
Best Practice
Best Practice

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• Siemens Information Systems Ltd. reduced its cost of quality from over
45 % to under 30% over a three-year period.
• TATA Consultancy Services saved $4.6 million across all development
centres.
• General Dynamics Advanced Information Systems reduced
maintenance staff costs by 64% while doubling the size of the
organization.
Organisational benefit of
Decreased costs through
• IBM Australia Application Management Services improved account
productivity over 20%.
• SAIC System and Network Solutions Group doubled its productivity.
• Warner Robins reduced effort to deliver test programs sets by 25%.
Improved productivity through
Best Practice
Best Practice
Best Practice

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• Siemens Information Systems Ltd. reduced defect density an average
of 71% in three technical areas.
• IBM Australia Application Management Services closed 95% of
problems within the customer-specified time frame.
• Tufts Associated Health Plans decreased software defects identified in
testing 25%.
Improved quality through
• General Motors improved the percent of milestones met from 50% to
85%.
• Raytheon North Texas Software Engineering improved schedule
performance by 8% with a 50% decrease in variation.
• JPMorgan Chase reduced average slippage of project delivery dates by
70-80%.
Improved on-time delivery through
Organisational benefit of Best Practice
Best Practice
Best Practice

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• Accenture experienced 5 to 1 ROI for quality activities.
• Siemens Information Systems Ltd. experienced 2 to 1 ROI over 3 years.
• Reuters experienced over 3 to 1 ROI from reducing post-release
defects.
Impressive return on investment through
• Lockheed Martin Management and Data Systems increased their
award fees by 55%.
• Siemens Information Systems Ltd. increased their customer
satisfaction index an average of 42% in three technical areas.
• Northrop Grumman IT, Defence Enterprise Solutions received more
than 98% of possible customer award fees.
Improved customer satisfaction through
Organisational benefit of Best Practice
Best Practice
Best Practice

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Don’t re-invent the wheel
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Losers
Winners adopt
Best Practice

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Choose to win, use proven best practice
Best
Practice
Bad
Practice

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Contact us
Dr Pieter van Zyl - 082 000 0008
pieter.vanzyl@demix.org
www.demix.org
www.facebook.com/mydemix
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Winners adopt
Best Practice