Examining the changing role of L&D in the commercial context, and the challenges and opportunities this brings What are the building blocks of an effective L&D response? Leveraging and assimilating new/disruptive technologies in order to deliver value Measuring and demonstrating the impact of these initiatives for the business

1. © Synapsys 2015
Phil Garing Synapsys NZ Ltd
L&DNZ Conference 2016
Thinking Smart: Harnessing
the potential of technologies
to deliver maximum ROI

2. © Synapsys 2016
[Mihi]

3. © Synapsys 2016
Covering
It’s a new game Building blocks
Using disruptive technologies Measurement

4. © Synapsys 2016
Deloitte Global Human Capital
Trends 2015
Graphic: Deloitte University Press | DUPress.com

5. © Synapsys 2016
Deloitte Global Human Capital
Trends 2016
Graphic: Deloitte University Press | DUPress.com

6. © Synapsys 2016
“The goal is no longer
to craft a learning
program but to move
beyond programs to
curate the learning
experience.”
“The most fundamental shift to make is
to think of learning from the perspective
of a user’s daily experiences and career
aspirations, rather than series of
processes and programs that the
learning function wants to roll out.”
“..organizations are vying for top talent
in a highly transparent job market and
becoming laser-focused on their external
employment brand. Executives are….
realizing that, without a strong learning
culture, they will not succeed.”

7. © Synapsys 2016
The promise of new tools
and technologies
Engage on job
Build sustainable communities of learning
Reduce development cost
Increase uptake and application
Break the tyranny of distance
Break the shackles of the LMS

8. © Synapsys 2016
New expectations
From: ‘An expense line with
opaque benefit’
To: ‘A strategic tool that
needs sharpening’

9. © Synapsys 2016
1. Plan to measure
• Demonstrate value
• Flipped curriculum
= better outcomes
Plan to
measure

10. © Synapsys 2016
Curriculum focus
The flipped curriculum
Changed behaviour focus
Understand
customer
profiles and
how to engage
with them
What are the
types?
How do you
engage with
each one?
How do we
teach types?
How do we test
understanding?
Engage fast
with three
common
customer types
What are
the types?
What are the
strategies?
How do we
train the
strategies?
How do we
measure
engagement?

11. © Synapsys 2016
2. Learn to transform ourselves
• Demonstrate value
• Flipped curriculum
= better outcomes
• business problem
definition
• Let go of control
• Avoid the magpie
syndrome
Plan to
measure
Learn to
transform
(your process)

12. © Synapsys 2016
3. Reposition for informal
learning
• 70/20/10
• Cost
• Keep visibility
• Demonstrate value
• Flipped curriculum
= better outcomes
• business problem
definition
• Let go of control s
• magpie syndrome
Plan to
measure
Learn to
transform
(your process)
Reposition
technology
for informal
learning

13. © Synapsys 2016
4. OD/HR alignment
• 70/20/10
• Cost
• Keep visibility
• Strategic advantage
• Demonstrate value
• Flipped curriculum
= better outcomes
• business problem
definition
• Let go of control
• magpie syndrome
•
Plan to
measure
Learn to
transform
(your process)
Reposition
technology
for informal
learning
OD/HR
alignment

14. © Synapsys 2016
Three disruptive technologies
to consider…

15. © Synapsys 2016
• Cost of video production plummeting
• Expectations lowering
• SaaS tools to embellish with interactivity maturing
• Wraps around ILT for retention
and job application
• Linked via xAPI
for visibility
#1 Embellished video
Why?

16. © Synapsys 2016
#1 Embellished video
Hihaho

17. © Synapsys 2016
NZATD2016
Question Response
How prevalent is microlearning in
your experience?
Simulation, gamification, VR/AR?
Learning analytics and the
evaluation of learning interventions

18. © Synapsys 2016
MBIE: Remote
peer based learning
Immigration Officer creates own
video against set framework to
rationalise a particular case
Peers review case analysis and
provide feedback via hihaho
interactives
Team feedback forms the basis
of continuous improvement

19. © Synapsys 2016
#2: informal learning/xAPI
xAPI
70/20/10
Just in time
microlearning

20. © Synapsys 2016
Orion Health Bookmarklet

21. © Synapsys 2016
#3 VR/AR

22. © Synapsys 2016
VR/AR
For example Delaval

23. © Synapsys 2016
VR/AR
For example

24. © Synapsys 2016
VR/AR
For example

25. © Synapsys 2016
Adobe animation advances

26. © Synapsys 2016
How to decide?
VR/AR
HiHaHo
Bookmarklet
Microlearning
OERs
Strategic fit: 70/20/10
10 20 70

27. © Synapsys 2016
How to decide?
HIGH
LOW Accessibility
Potential
impact
X
X
X
X
X
VR/AR
Gaming
Bookmarklet
Badging
HiHaHo
Gamification
OERs
X
X
HIGH
Value versus accessibility

28. © Synapsys 2016
Make measurement
meaningful

29. © Synapsys 2016
Measurement
Digging deeper
in data is not
always the
complete
answer.

30. © Synapsys 2016
Learning &
Development
2020
Learning &
Development
2010
Find the sweet spot:
Kirkpatrick Level 3?
Application
Knowledge
OutcomeProcess
Kirkpatrick 1
Kirkpatrick 2
Kirkpatrick 3
Kirkpatrick 4

31. © Synapsys 2016
Right tool for the job
ROI Navigator
Project based research
Portfolio Observation
LRS/xAPI
LMS
Survey
TheEvaluator
Kirkpatrick 1
Kirkpatrick 2
Kirkpatrick 3
Kirkpatrick 4
Business
metrics
Xray

32. © Synapsys 2016
Interaction Analysis Risk; social and academic
Analytics – The learner
X-Ray

33. © Synapsys 2016
Evaluation – Impact on job
Z Energy

34. © Synapsys 2016
Convergence and pathways

35. © Synapsys 2016
phil.garing@synapsys.co.nz