Telecom customer services appear to be stuck in the early 20th Century with the telephone call the primary channel for service provision that can take days to affect. Compare that to Google, Amazon, IBM, Apple and other modern companies where customers control service provision by the minute or second. Modem business is driven by the accumulation of customer data, but the Telecom Industry sees vast amounts of customer-related data dormant and untapped. As a result, many new opportunities are lost. For example, the behavior of people, devices, systems, and networks give the earliest indicators of potential security problems. OTT operators exploit networks and make far greater profits than any other sector and this might be further amplified by the roll-out of 5G. But without a fundamental rethink of FTTP, 5G will fail to deliver sufficient coverage and the advertised data rates. This pending failure is already seeing alternative solutions from outside the industry along with the realization that most ‘things’ on the IoT will never connect to the internet!

1. Telecom Services
D r i v e n b y C u s t o m e r N e e d ?
C o n s t r a i n e d b y c a r r i e r s !
Prof Peter Cochrane OBE
www.petercochrane.com

2. Global IP Traffic
2014
60
72
88
109
135
16
202015 16 17 18 19 21 22
168
209
220
180
140
120
80
40
0
270
239
Exabytes
Month
Source
An
Opportunity
Space to
A n i n f i n i t e d e m a n d

3. Global IP Traffic
2014
60
72
88
109
135
16
202015 16 17 18 19 21 22
168
209
220
180
140
120
80
40
0
270
239
Exabytes
Month
Source
An
Opportunity
Space to
A n
o p p o r t u n i t y
s p a c e t o
i n v e s t f o r
A n i n f i n i t e d e m a n d
B U I L D
I T A N D
T H E Y
W I L L C O M E
F B A W S A p p l e
N O T O N E M A J O R
E U C O M P A N Y
I N
T H I S S P A C E

4. MINdSET MISMATCH
S u p p l i e r : W i r e s a n d P l i e r s
C o p p e r
m i n d
s e t s
p r e v a i l
C u s t o m e r
a n d
o t t
a n g s t

5. s e r v i n g m a r k e t s - N O T !
G l o b a l S u p p l i e r - D e m a n d M i s m a t c h

6. s e r v i n g m a r k e t s - N O T !
G l o b a l S u p p l i e r - D e m a n d M i s m a t c h
C u s t o m e r
P r o v i s i o n
F T T H / P
1 G B i t / s
T h e B A S I C
S t a n d a r d
I t ’ s A l l
a b o u t
s e r v i c e s
B a n d w i d t h
C o s t s
N o t h i n g

7. M I N d S E T M I S M AT C H
S u p p l i e r : D e v i c e o f C h o i c e
L o c k t h e c u s t o m e r i n t o a
l i m i t e d c h o i c e o f d e v i c e ,
a n d p a c k a g e s , s e r v i c e
o p t i o n s a n d l i m i t e d
f l e x i b i l i t y

8. M I N d S E T M I S M AT C H
S u p p l i e r : D e v i c e o f C h o i c e
L o c k t h e c u s t o m e r i n t o a
l i m i t e d c h o i c e o f d e v i c e ,
a n d p a c k a g e s , s e r v i c e
o p t i o n s a n d l i m i t e d
f l e x i b i l i t y
c o n s t r a i n e d
c u s t o m e r s
c o n s t r a i n e d
I N N O V A T I O N

9. C u s t o m e r : Ty p e t o S c re e n
D I Y s e r v i c e s e t u p
a n d p ro v i s i o n i n g o n
d e m a n d b y c u s t o m e r
“ I w a n t w h a t I w a n t
- W h e n I w a n t i t
- H o w I w a n t i t
- A t a p r i c e I w a n t ” C u s t o m e r s
i n
t h e
d r i v i n g
s e a t
MINdSET MISMATCH

10. M I N S E T M I S M ATC H
C u s t o m e r : A p p o f C h o i c e
A n y d e v i c e , s e r v i c e , a p p a n d
s c e n a r i o t h a t w o r k s f o r m e
a n d m y b u s i n e s s a n d m o d e
o f l i f e
M Y
S P A C E
f r e e d o m
a n d
c r e a t i v i t y

11. THIS LAPTOP
< 5 0 % o f a l l A p p s
E
x
t
e
r
n
a
l
S
S
D
D
u
e
T
O
P
O
O
R
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o
n
n
e
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t
i v
i t
y
a
n
d
z
i p
c
l
o
u
d
A
c
c
e
s
s

12. SEAMLESS CONNECT - NOT
N o s y m m e t r i c b a n d w i d t h - n o C l o u d

13. O P P O RT U N I T Y S PAC E F O R YO U
K e e p s G r o w i n g E X P ( n ) Y e a r - o n - Y e a r
Supply
Support
Services
Integration
Storage
Security
Recovery
Replacement
Threat Alerts
Trending
Briefings
Tech Radar
Take my pain away
Just make it all work
Defend me
Keep me safe
Keep my business safe
Ensure a fast recovery
Resilience is everything
New threats
New opportunities
New technologies

14. Worlds Apart
G e n e s i s o r N e m e s i s
n e w
c o
d a t a
e x p l o i t e d
o l d
c o
d a t a
t o l e r a t e d

15. S e c u r i t y
Scale of Potential Devastation
Potential Depth
of Penetration
Geographical
Metaphysical
Technological
Psychological
Ecological
Biological
Physical
Virtual
Real
Beyond Cyber Alone
Land Sea Air Space Cyber Information

16. Cyber-Info War
Nuclear-Warfare
Bio-Chemical Warfare
S e c u r i t y
Scale of Potential Devastation
Potential Depth
of Penetration
Geographical
Metaphysical
Technological
Psychological
Ecological
Biological
Physical
Virtual
Real
Total
Extinction
Trigger
Event
CatalystBeyond Cyber Alone
Land Sea Air Space Cyber Information

17. Cyber-Info War
Nuclear-Warfare
Bio-Chemical Warfare
S e c u r i t y
Scale of Potential Devastation
Potential Depth
of Penetration
Geographical
Metaphysical
Technological
Psychological
Ecological
Biological
Physical
Virtual
Real
Total
Extinction
Trigger
Event
CatalystBeyond Cyber Alone
Land Sea Air Space Cyber Information
THERE IS ONLY
W
AR
AND
EVERY
DOMAIN
IS
INTERCONNECTED Governments
AND
The Military
Can
no
longer
protect their
citizens

18. B E H AV I O U R S
People
Machines
Networks
Human Fallibility
=
Primary Failure Mechanism
Start
Finish
Breaks
Uploads
Browsing
Downloads
Connections
SocialNets
Individuals
Population
Contacts
Mobility
Content
Mobility
Storage
Devices
Apps
+++
Patterns say it
all very early!

19. B l o c k C h a i n P
N u m b e r P o r t a b i l i t y
Get the supplier out
of the loop, make
it fast and easy,
put the user
in control
On one device: Enable Multi-Sim
Cloaking/Simulation of users
with multiple IDs/numbers
for any carrier working
anywhere any time
Provides
the max
likelihood
of a good
c o n n e c t i o n
a t a l l times
everywhere
Introduces extra
security options
and new features

20. A I A S A S E R V I C E
Humans augmented by machines…
Doing far more with for less !
But there will be a lot of disruptive change !

21. W r o n g M i n d e d ?
How many people
can I replace by AI ?
…and can
I increase
profitability?

22. R i g h t M i n d e d ?
My people are smart
hard to recruit and cost
a fortune to train…can AI
make them even smarter
and more effective?
…and can
I grow my
business?
Will we be able to
come up with new
service offerings ?

23. C L O U D V A U L T
T h e U l t i m a t e B a c k u p
Cloud service providers:
- One is dangerous
- Two is better
- Three ideal
I n d e p e n d e n t
D a t a
V a u l t
t h e u l t i M a t e

24. Parsed,
encrypted,
& distributed,
documents and folders
over multiple servers…
C L O U D S E C U R I T Y
E x t r e m e P r o t e c t i o n & B a c k U p
A => a1 + a2 + a3 +…… an => q1 + q2 + q3 +……qn
q1
q2
q3
q4qn
Parsed Encrypted
Cloud locations, addressing,
order of concatenation, and
routings, all coded/hidden

25. B l e s s i n g o r B l i g h t
5 GT h e s o l u t i o n t o a l l o u r p ro b l e m s ?
Dominator of IoT
Smart City enabler
Broadband provision
Autonomous vehicles
Replacement for WiFi
Warehouse automation
Production Line monitoring
Medical device communication
+++
+++
Improves your sex life !
I D O n ’ t
T H i n k
s o

26. P E R S P E C T I VE
N o f i b r e = N o 5 G
The New Silk Road
Beltway ~ 70 Countries
Economies ~ 40% Global
Homes >80% FTTH/P
Infrastructures: Road, Rail,
Water, Mobile, Internet,
Electricity
Access: New Markets, Raw
Materials including Minerals
including Rare Earths
Strategic Thinking
v
Random Walks of
commercialism
Securing
supplies of
Rare Earths

27. aN IoT Future + Unknowns
• material sourcing
• manufacturing history
• distribution and supply chain
• purchase and ownership details
• application, usage, maintenance, repair
• repurposing, reuse, recycling sequence
• +++
The 5G vision does not scale by energy
demands, functionally, or economically,
but networks without infrastructure do!
E v e r y t h i n g c o m m u n i c a t i n g + + +

28. ROBOT WAREHOUSING
To d a y w i t h o u t 5 G + + +

29. container to container
Will never connect directly to mobile nets

30. container to container
Ship to
shore
Container to
container
to Ship
Wireless system needs a >10 year battery
The majority of containers don’t see the sky
Short range low power wireless is a necessity
Will never connect directly to mobile nets

31. c o n t a i n e r T o s h i p t o s h o r e
The load management & transit remain Dickensian !
V e r y
o f t e n
s u c h
i n c i d e n t s a r e i n v i s i b l e
u n t I l t h e s h i p u n l o a d s
C o n t a i n e r s a n d
l o a d s g e t d a m a g e d
L o s t a n d
d e s t r o y e d

32. 3,4,5G nets
cannot support
the demands of
future traffic and
logistic networks…
but vehicle to vehicle
systems can…by providing
the most efficient and relevant
linking of users reporting their status
and sharing local/pertinent information
Intelligent?
Sans infrastructure

33. 3,4,5G nets
cannot support
the demands of
future traffic and
logistic networks…
but vehicle to vehicle
systems can…by providing
the most efficient and relevant
linking of users reporting their status
and sharing local/pertinent information
Intelligent?
Sans infrastructure
5
G
T
o
w
e
r
a
n
d
m
a
s
t
d
e
n
s
i t
y
p
o
s
e
s
a
m
a
j
o
r
l
i m
i t
a
t
i o
n

34. C o n n e c t e d
But only to each other..

35. I o T F o r R e a l
Monitoring the in:out…health

36. p r o p h e t i c
Many truths to be revealed
The IoT will lift the lid on
our habits and behaviours,
who we know and meet,
what we buy, eat and drink,
where we travel and go, what
we own and use++++
And for the first time users
and their actual, & not their
p r e s u m e d h a b i t s , w i l l
become a part of the design
loop!

37. IoT
Security
Tech Support
AI as a service
Service aggregation
AI as a game changer
Information Management
Block Chain Number Portability
Networks without infrastructure
Users managing mix and match service provision
Doing what the Telcos/Netcos do badly or cannot/will not do
O p p o r t u n i t y S P A C E
Huge, evolving and growing very fast…

38. H y p o t h e s E s
- Most of IoT will not connect to the internet
- 5G unlikely to be dominant
- Data is the biggest opportunity
- Security the biggest sub-space
- Look out for new OTT players !
- Brexit: we can only minimise the damage

39. B R E X I T R E P O R T
- Remain: UK reputation is already badly damaged
- Leave 1: World can’t wait to get really cheap deals
- Leave 2: UK frozen out of EU market
- Crash Out: Even more damage
- Either way: A decade to recover
- Upside: None, there is only damage

40. M Y P L E A T O Y O U
The mantra of so very many people…
“But there is no proven market”
PLEASE never say this:
Lest you be thought a fool!

41. T h a n k Y o u
petercochrane.com
youtube.com/user/peterstarman
slideshare.net/PeterCochrane
T i m e F o r
Q u e s t i o n s