As we come out of recession managers find their companies have been cut to the bone, optimized to (near death) and focussed on the core business alone. At the same time their people and management chain has become myopic with innovation and expansion a distant memory, but they need to move on quickly to address growing demand and new opportunities. The options they face are organic growth, M&A, acquisitions, repurpose people, or buy start up companies - not an easy choice! At the same time technology, working practices, customer demands and expectation has moved on, and so have the number of ‘out of sector’ threats including security, big data, BYOD, The Cloud, modeling and asset management and assurance. All of these demand tools, techniques and skill sets they are unlikely to find in house. And so, the big questions are: what to keep; what outsource; what to insource; and what to invest in ? For sure; doing nothing is not an option!

1. Accelerating
Business
Support
Systems
Peter Cochrane
cochrane.org.uk
ca-global.org
COCHRANE
a s s o c i a t e s
Wednesday, 23 October 13

2. If
only
problems
were
this
simple
Wednesday, 23 October 13

3. The
World
only
got
Complex
and
were
Non-Linear
this with 100s
simple if inputs,
outcomes
and loops
If
problems
Wednesday, 23 October 13

4. The
World
only
got
Complex
and
were
Non-Linear
this with 100s
simple if inputs,
outcomes
and loops
If
problems
ation
balis
o
Gl
More Competitio
n
nology
Tech
sion
ces
e
Politics
R
y 2.0
ustr
Ind
Expectation
ket s
Mar
New
Sustainabili
ty
Deman
d
Wednesday, 23 October 13
ion
tat
E
ec
xp

5. The
World
only
got
Complex
and
were
Non-Linear
this with 100s
simple if inputs,
outcomes
and loops
If
problems
ation
balis
o
Gl
More Competitio
n
nology
Tech
sion
ces
e
Politics
R
y 2.0
ustr
Ind
Expectation
ket s
Mar
New
Sustainabili
ty
Deman
d
Wednesday, 23 October 13
ion
tat
E
ec
xp

6. Change and T
echnology on
ly move in on
e direction
Wednesday, 23 October 13

7. Change and T
echnology on
ly move in on
e direction
T h e re i s n
ever
any going
back
Wednesday, 23 October 13

8. Today !
Times have never been so uncertain
Change has never been so fast
Technology so available
Opportunity so ripe
Wednesday, 23 October 13

9. Today !
Times have never been so uncertain
Change has never been so fast
Technology so available
Opportunity so ripe
Customers so demanding
Business so failure prone
People so networked
Work-life so intense
Regulation so wide
Risks so high
Wednesday, 23 October 13

10. Today !
Times have never been so uncertain
Change has never been so fast
Technology so available
Opportunity so ripe
Customers so demanding
Business so failure prone
People so networked
Work-life so intense
Regulation so wide
Risks so high
Wednesday, 23 October 13
New mind sets,
expectation,
abilities

11. Deep Recession
Stick to the
knitting
Back to
Basics
Wednesday, 23 October 13
Focus
Cut Costs
Optimise
Right
Size

12. But
Change
Progess
Technology... has continued to accelerate
Wednesday, 23 October 13

13. The last 8 years
Sensors
Social
Networks
AR
Mobility
Genetic
Tablets
Programming
AL
Apps
AI
Twitter
Text
3D
Flkr
Printing
Clouds
StuxNet
Robots
BYOD
IPTV
Anonymity
Smarts
Nets
Wednesday, 23 October 13

14. Killer Outcomes for Business
Greater efficiency, focus
and optimization has led to
greater brittleness and a loss of resilience
- compounded by asset neglect and under-investment
Wednesday, 23 October 13

15. No risk cultures are born
Innovation now a distant memory ?
Wednesday, 23 October 13

16. Myopic Management
Short termism
RoI, RoC, Profitability
Maximal use of assets
Investor Value, Share Price
Comparisons with competition
Wednesday, 23 October 13

17. But what of the customer
experience and what of
the future?
Wednesday, 23 October 13
Value ?
Quality ?
Reliability ?
Resilience ?
Needs addressed ?

18. But what of the customer
experience and what of
the future?
Vast global choice
Networked
No loyalty
Connected
On-line
Critical
Demanding
Discerning
...breaking the rules...
Wednesday, 23 October 13
Value ?
Quality ?
Reliability ?
Resilience ?
Needs addressed ?

19. Continuing to do what we’ve
always done, being the same
as all the rest, but ever more
efficient, is not an
option....
...we have to think and
act differently to realise
sustainability and long
term prosperity...
Wednesday, 23 October 13

20. Optimisation
Perfection
Efficiency
The enemy of
innovation &
progress
Wednesday, 23 October 13

21. So, here we are...
Management
Challenges
New Worforce
Attitude
New Working
Practices
New Markets
& Technology
Wednesday, 23 October 13

22. So, here we are...
New Worforce
Attitude
Out of sector
threats
Management
Challenges
New Working
Practices
Industry
consolidation
New Markets
& Technology
Wednesday, 23 October 13

23. So, here we are...
New Worforce
Attitude
Out of sector
threats
Management
Challenges
New Working
Practices
Industry
consolidation
New Markets
& Technology
Wednesday, 23 October 13

24. ?
Insource
Wednesday, 23 October 13
Outsource

25. How do I find
the slack to
innovate
?
Insource
Outsource
Getting
more
from my
team !
Wednesday, 23 October 13

26. BSS Today !
d
te
ba
De
ISP/Network
Logistics/Supply
Sales/Marketing
Design/Graphics
Contentious
Es
Wednesday, 23 October 13
Back Office
ta
bl
Front Office
is
he
d Middle Office
Network ISP

27. BSS Today !
d
te
ba
De
ISP/Network
Logistics/Supply
Sales/Marketing
Design/Graphics
IT Support
Security
Big Data
Modeling
Contentious
Asset Assure
/Tracking
Es
Back Office
ta
bl
Front Office
is
he
d Middle Office
Network ISP
Wednesday, 23 October 13

28. BSS Today !
Security
Fraud
Insider
Outsider
Threat
Wednesday, 23 October 13

29. Compounded by...
Wednesday, 23 October 13

30. Compounded by...
Micro-Managers
Wednesday, 23 October 13

31. Compounded by...
Micro-Managers
Home Working
Wednesday, 23 October 13

32. Compounded by...
Micro-Managers
Home Working
Mobile Working
Wednesday, 23 October 13

33. Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Wednesday, 23 October 13

34. Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Security
Wednesday, 23 October 13

35. Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Security
Trust
Wednesday, 23 October 13

36. Compounded by...
Micro-Managers
Home Working
Mobile Working
60% seating
Security
Trust
Wednesday, 23 October 13
Creativity

37. Compounded by...
Micro-Managers
Creativity
Home Working
Initiative
Mobile Working
60% seating
Security
Trust
Wednesday, 23 October 13

38. Compounded by...
Micro-Managers
Creativity
Home Working
Initiative
Mobile Working
Flexibility
60% seating
Security
Trust
Wednesday, 23 October 13

39. Compounded by...
Micro-Managers
Creativity
Home Working
Initiative
Mobile Working
Flexibility
60% seating
Adaptation
Security
Trust
Wednesday, 23 October 13

40. Compounded by...
Micro-Managers
Creativity
Home Working
Initiative
Mobile Working
Flexibility
60% seating
Adaptation
Security
Responsiveness
Trust
Wednesday, 23 October 13

41. Compounded by...
Micro-Managers
Creativity
Home Working
Initiative
Mobile Working
Flexibility
60% seating
Adaptation
Security
Responsiveness
Trust
Cost Reduction
Wednesday, 23 October 13

42. Compounded by...
Micro-Managers
Creativity
Home Working
Initiative
Mobile Working
Flexibility
60% seating
Adaptation
Security
Responsiveness
Trust
Cost Reduction
we
po
Em
Wednesday, 23 October 13
nt
me
r

43. AND The Young Workforce
+ The Young Companies
Naive
Can do
Pro- risk
Free thinking
Inexperienced
Management light
Wednesday, 23 October 13

44. AND The Young Workforce
+ The Young Companies
Naive
Can do
Pro- risk
Free thinking
Inexperienced
Management light
Wednesday, 23 October 13
Transient
Tech savvy
Fast moving
Loyalty light

45. AND Average manager dwell times
now less than 2.5 years
Manager half life ~ Age 40 years
Wednesday, 23 October 13

46. Innovation
Basic Options
Wednesday, 23 October 13

47. Innovation
Basic Options
Organic Growth
Wednesday, 23 October 13

48. Innovation
Basic Options
Organic Growth
M &A
Wednesday, 23 October 13

49. Innovation
Basic Options
Organic Growth
M &A
Buy New Starts
Wednesday, 23 October 13

50. Innovation
Basic Options
Repurpose
Organic Growth
M &A
Buy New Starts
Wednesday, 23 October 13

51. Security ?
How many people in your team ?
How many PhD specialists ?
How effective are they?
How big is your spend ?
Are you really serious ?
Are you just playing?
Can you buy better?
Wednesday, 23 October 13

52. Is it time to
outsource ?
Are your
Security
at the top
of their game
and do they have
everything covered ?
Wednesday, 23 October 13

53. We are now looking
for bent needles in
needle stacks....and
those inclined
to bend !
Wednesday, 23 October 13

54. Wednesday, 23 October 13

55. How’s your IT/Services Dept
On top of their game ?
Everything covered ?
Or do people
prefer DIY IT ? ?
Wednesday, 23 October 13

56. New places and spaces
to explore that are vital
to the business
Wednesday, 23 October 13

57. Business
Modeling
Wednesday, 23 October 13

58. Decision
Support
Past experience and
instinct are now
mostly dangerous....
Wednesday, 23 October 13

59. BIG
Wednesday, 23 October 13
DATA

60. DATA
Wednesday, 23 October 13

61. METADATA
Wednesday, 23 October 13

62. $
METADATA
Wednesday, 23 October 13

63. Asset Management, Tracking and Assurance
Wednesday, 23 October 13

64. Asset Management, Tracking and Assurance
What is it ?
Where is it ?
How is it performing ?
How much is it worth ?
Wednesday, 23 October 13

65. Asset Management, Tracking and Assurance
What is it ?
Where is it ?
How is it performing ?
How much is it worth ?
Wednesday, 23 October 13
Assets get lossed
Assets are mislaid
Assets are destroyed
Assets are broken or fail

66. Assets
Wednesday, 23 October 13

67. Assets
Plant
Pipes
Ducts
Cables
Vehicles
Buildings
Software
Networks
Equipment
Furnishings
Components
Contracts
Orders
Patents
+++++
Wednesday, 23 October 13

68. Assets
Gov
$10Bns
Military $ ??Bns
Oil Co $ 1Bns
Telco $100Ms
Hospital $10Ms
Retail
$ 1Ms
Plant
Pipes
Ducts
Cables
Vehicles
Buildings
Software
Networks
Equipment
Furnishings
Components
Contracts
Orders
Patents
+++++
Wednesday, 23 October 13

69. Mathematical
Predictive
Analytic
Search
Find
Wednesday, 23 October 13
Highly Specialised
Techniques and
tools still being
developed

70. Every business is different...but...
The challenges...
The choices...
The risks...
...are very similar!
Outsource
Insource
M&A
DIY
Doing nothing
is not an option
Wednesday, 23 October 13

71. “Speed is the essence of war. Take advantage of the
enemy's unpreparedness; travel by unexpected routes
and strike where he has taken no precautions”
The Art of War by Sun Tzu, 600 BC
Thank You
ca-global.org
cochrane.org.uk
COCHRANE
a s s o c i a t e s
Wednesday, 23 October 13