Guest services through mobile use

1. GUEST SERVICES

2. What is a smartphone ?
A smartphone is a phone that is
used mostly like a computer. We
can use the internet, take photos
or videos and listen to music.
Nowadays, smartphones are
helpful to book travels, trains, or
even to pay for shopping at the
supermarket.

3. What is a Mobile Guest Service ?
The Mobile Guest Service is a
tool for hotels to be more
qualitative for guests. Guests are
using an app to order a drink, or
to book a service from the
concierge. It is easier for them
and they don’t have to move to
the reception. The mobile app is
an intermediary between the
hotel and the client.

4. « ANYTHING. ANYTIME. FROM ANYWHERE »
Since May 2015.
▪ Chat to request :
▪ Wake-up calls
▪ Amenities
▪ Housekeeping
▪ Mobile Key
« TRAVEL SHOULD TAKE YOU
PLACES »
Since the beginning of 2015
▪ HHONNORS App :
▪ Check-in
▪ Chose room
▪ Digital Key
▪ Unlock
▪ Unpack
MOBILE SERVICE : MARRIOTT / HILTON

5. MARRIOTT MOBILE REQUESTS

6. HILTON DIGITAL KEY