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A CFO's Guide to Understanding
the Black Box of IT
Jimmy LeFever, PayStream Advisors
Mark Jones, Apptio
Today’s PresentersToday’s Presenters
Jimmy LeFever
Research Manager
PayStream Advisors
Mark Jones
Director of Content Development
Apptio
Who is PayStream
Advisors?
www.paystreamadvisors.com
Research and Advisory
Services for Financial
Operationso Purchase to Pay
o Research, Tools & Education
o Benchmarking
o Electronic Payments
o Annual Innovate Summit
PayStream educates and
empowers finance and
procurement professionals to
become agents of change.
www.paystreamadvisors.com
Agenda
• The Black Box of IT
• Understanding IT Spend
• Technology Business Management (TBM)
Best Practices
• How Apptio Can Help
www.paystreamadvisors.com
Poll Question #1
www.paystreamadvisors.com
The ‘Black Box’ of IT
The Black Box of IT
 How accurate is our IT
budgeting and forecasting?
 How does our IT spend
compare to industry peers?
 How do changes to
individual IT costs affect the
business?
CFOs struggle to understand the impact of
complex IT investments
Unlocking the Black Box of IT
 An increasing number of CIOs report
directly to CFOs
 This relationship strengthens CFO’s
ability to gain insight from the black
box
 CFOs are placing more strategic
focus on IT to maintain competitive
advantage
The Evolution of IT as a Value Driver
www.paystreamadvisors.com
Understanding Your
IT Spend
Understanding Your IT Spend
Current Capabilities of Enterprise Resource Planning,
Business Intelligence Tools and Spreadsheets
Customer Relationship
Management
Comprehensive IT Cost Data
(asset utilization, operational
metrics that impact labor
efficiencies, and the cost of
maintaining target service
levels)
Corporate Performance
Management
Accurate, Timely IT
Budgeting and Forecasting
Manufacturing, Sales,
Finance ERP
Actionable Technology
Consumption and ROI Data
Breakdown of IT Expenditures
into Cost Units
 
 
 

Understanding Your IT Spend
Technology Business Management (TBM) solutions provide a
common language between business units, finance and IT.
Understanding Your IT Spend
TBM solutions facilitate a well-informed perspective.
Improved IT decision
making
Systems replacement
Cost savings or
avoidance
Enhanced key IT
initiatives
Better accuracy and
real-time reporting
through automation
Transformation to
IT-as-a-Service
www.paystreamadvisors.com
Poll Question #2
www.paystreamadvisors.com
TBM Best Practices
TBM Best Practices
IT Cost Transparency
Integrate financial, operational,
and billing data with IT asset and
operations data from your
management system.
TBM Best Practices
Budgeting, Forecasting and Planning
Eliminate static spreadsheets and
utilize a single system of record
designed specifically for IT.
Consider third party and cloud-
services, ongoing labor
management, service innovation,
consolidation, and retirement.
TBM Best Practices
Benchmarking
Benchmark the total costs of IT
products and services rigorously
against industry peers and
organizations of similar size, as
well as internally between and
across business units.
TBM Best Practices
Optimize for Efficiency and Performance
Integrate the total cost of IT
products with quality of service
information. True process
integration maximizes ROI and
drives down unit rates.
TBM Best Practices
Considerations When Selecting a TBM Provider
 Does the vendor offer other non-TBM product suites that
might result in a conflict of interest or favoritism?
 Is the solution cloud-based with adaptive data management?
 Does the solution provide standardized cost, IT taxonomy,
and KPI model – best practice allocation and calculation logic?
 Does the vendor provide third party validation?
 Does the vendor adhere to best practices and methodology?
www.paystreamadvisors.com
How Apptio Can Help
Questions?
www.paystreamadvisors.com
Contact Mark Jones at MaJones@apptio.com
for spending your time with us.
www.paystreamadvisors.com
Thank You

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A CFO's Guide to Understanding the Black Box of IT

  • 1. A CFO's Guide to Understanding the Black Box of IT Jimmy LeFever, PayStream Advisors Mark Jones, Apptio
  • 2. Today’s PresentersToday’s Presenters Jimmy LeFever Research Manager PayStream Advisors Mark Jones Director of Content Development Apptio
  • 4. Research and Advisory Services for Financial Operationso Purchase to Pay o Research, Tools & Education o Benchmarking o Electronic Payments o Annual Innovate Summit PayStream educates and empowers finance and procurement professionals to become agents of change.
  • 5. www.paystreamadvisors.com Agenda • The Black Box of IT • Understanding IT Spend • Technology Business Management (TBM) Best Practices • How Apptio Can Help
  • 8. The Black Box of IT  How accurate is our IT budgeting and forecasting?  How does our IT spend compare to industry peers?  How do changes to individual IT costs affect the business? CFOs struggle to understand the impact of complex IT investments
  • 9. Unlocking the Black Box of IT  An increasing number of CIOs report directly to CFOs  This relationship strengthens CFO’s ability to gain insight from the black box  CFOs are placing more strategic focus on IT to maintain competitive advantage The Evolution of IT as a Value Driver
  • 11. Understanding Your IT Spend Current Capabilities of Enterprise Resource Planning, Business Intelligence Tools and Spreadsheets Customer Relationship Management Comprehensive IT Cost Data (asset utilization, operational metrics that impact labor efficiencies, and the cost of maintaining target service levels) Corporate Performance Management Accurate, Timely IT Budgeting and Forecasting Manufacturing, Sales, Finance ERP Actionable Technology Consumption and ROI Data Breakdown of IT Expenditures into Cost Units       
  • 12. Understanding Your IT Spend Technology Business Management (TBM) solutions provide a common language between business units, finance and IT.
  • 13. Understanding Your IT Spend TBM solutions facilitate a well-informed perspective. Improved IT decision making Systems replacement Cost savings or avoidance Enhanced key IT initiatives Better accuracy and real-time reporting through automation Transformation to IT-as-a-Service
  • 16. TBM Best Practices IT Cost Transparency Integrate financial, operational, and billing data with IT asset and operations data from your management system.
  • 17. TBM Best Practices Budgeting, Forecasting and Planning Eliminate static spreadsheets and utilize a single system of record designed specifically for IT. Consider third party and cloud- services, ongoing labor management, service innovation, consolidation, and retirement.
  • 18. TBM Best Practices Benchmarking Benchmark the total costs of IT products and services rigorously against industry peers and organizations of similar size, as well as internally between and across business units.
  • 19. TBM Best Practices Optimize for Efficiency and Performance Integrate the total cost of IT products with quality of service information. True process integration maximizes ROI and drives down unit rates.
  • 20. TBM Best Practices Considerations When Selecting a TBM Provider  Does the vendor offer other non-TBM product suites that might result in a conflict of interest or favoritism?  Is the solution cloud-based with adaptive data management?  Does the solution provide standardized cost, IT taxonomy, and KPI model – best practice allocation and calculation logic?  Does the vendor provide third party validation?  Does the vendor adhere to best practices and methodology?
  • 23. for spending your time with us. www.paystreamadvisors.com Thank You