RESUME

1. Pawan Kumar
Vill.Rajapur,P.O
PanipatRefinery
Panipat -132140
Haryana
About Me
Operations and Service Professional
Seeking a challenging position in your esteemed organization where mytechnical liaison and co-ordination skills can be effectively
utilized to improve operations and contribute to the company's growth.
Education
Masters, BusinessAdministration inOperations PostGraduated,July2017
Directorate of Distance Education Guru Marks 65%
Jambheshwar University, Hisar Division1st
of Science and Technology ,Haryana
Bachelor Graduated,July2013
Directorate Of Distance Education Kurukshetra Division2nd
University,Haryana Marks 50%
SeniorSecondary Passed,July2008
Haryana OpenBoard Division 2nd
HBSE Board,Haryana Marks 55%
Secondary Passed,March 2004
M.D.M HighSchool Marks 62.83%
HBSE Board,Haryana Division1st
Professional Qualifications andAffiliations
 DiplomainMechanical Engineering(LEET) fromShri Ram Polytechnicwith70.43% marks.(June 2009- July2011).
 DiplomainI.T.IFitterfromGovt. I.T.IPanipatwith79.28% marks(June 2004- July2006).
 DiplomainBasicComputersfromGovt.I.T.I Panipatwith80%marks (June 2004-July2005).
Work Profile
 Warranty Management.
 Ensuringspare parts availability.
 Customersatisfactiononprioritybasiswithbatterrelationship.
 Part failure analysisreportingtoCompanywithproperinvestigation.
 Promptaftersalesservice tocustomersatisfaction.
 Achievingahighquality of productSupporttothe customers.
 SOP Implementationof serviceinitiative andstrategies.
 Trainingplanning’sof techniciansforbatterqualityservice.
 On time deliveryof vehicle tocustomersasperpromisedtime.
 AttendingBreakdownsonpriorybasisandvehicle make onroad.
 Preparationsforscheduled/surprise audit,reportobservationandtake corrective action.
pawanrana.pr@gmail .com
ppp
+918053608822

2. Skills
 Ability to work hard.
 Positive approach thinking.
 Good communication skill.
 Quick Lerner.
Work Experience
 March 2014 – Current
Service Manager
SocietyTruckingServices PvtLtd
(Bharat Benz)Lucknow,UtterPardesh
SocietyMotors is BHARATBENZ, TATA and FIAT Commercial &Passenger vehiclesdealershipbusinessinits
portfoliofrom1995 withsupportof Sales,Service andSpare of TATA and FIAT Cars inmulti locationof Uttar
Pradesh,originatedfromKanpurhavingheadoffice atKanpur.
 October2011 – February 2014
Team Leader(Service)
Globe Automobiles PvtLtd
(Toyota)Panipat,Haryana
Globe Toyota the JCBL Group ofCompanies isplacingcustomersatisfactionfirst,Integratingsaleswithservice and
service partsina single convenientlocation,Globe Toyotacontributeto speedyandefficientservice,allowing
customerstoexperiencethe convince andpleasureof owningToyotaautomobile.
 April 2007 – April 2008
Technical Fitter Apprenticeship
Haryana RoadwaysWorkshop
Panipat,Haryana
Haryana Roadways State Transport isthe PublicTransport unitof the Governmentof Haryanain India.Haryana
Roadwaysisa Major Part of Haryana Transport DepartmentItisthe principal service providerforpassenger
transportin the state.
Professional Trainings
 Product trainingof BS4. at BharatBenz (Daimler India Commercial Vehicle) Dharuhera.
 Warranty management trainingfromBharatBenz (Daimler India Commercial Vehicle) atChennai.
 Product Feminization trainingfromBharatBenz(Daimler India Commercial Vehicle) atChennai.
 M.D.P.P Technical leader trainingfromToyota Kirloskar Motors Trainingcenter Gurgaon.
 Warranty Administrator training fromToyota Kirloskar Motors Trainingcenter Gurgaon.
 Trouble shootingtechnical leader training fromToyota KirloskarMotors Training center Gurgaon.
Computer Proficiency
 Basic Word, BasicExcel
 Basic PowerPoint,E-Mail, Internet.
Languages
 Hindi  English

3. Personal Interests
 ListeningMusic  Traveling
Personal Details
Father’sName: Mr. Karan Singh Marital Status: Married
Birthday: October23, 1988 Nationality: Indian
Gender: Male
Declaration
I, PawanKumar,herebydeclare thatthe informationcontainedhereinistrue andcorrectto the bestof my
knowledge andbelief.
_________________
PawanKumar Date………………..