Paula Hopper

Greater Minneapolis-St. Paul Area United States

Training Coordinator

Government / Military

Training Coordinator • Develop training program for newly hired customer service representatives (2 week program) • Establish mentoring program for new CSR’s • Create continuing education presentations • Update training manual to include policy changes • Help establish and maintain company policies as a member of management team I also helped to establish the company's Event Committee. One of the annual projects is a Giving Tree during the holidays. Through this project, the staff have helped to contribute to nine different charitable organizations over the past three holiday seasons.