1. Paul Jeans
Page 1
Paul Jeans
87 King George Road Andover Hampshire SP10 3DH
07827910055 | pauljeans98@gmail.com | https://w w w .linkedin.com/in/paul-jeans
PROFILE
A successful team member, with a proven record for detail, communication and motivational attributes.
Proficient at ensuring deadlines are achieved within set timeframes. Line Management of staff, within my
area of work.
ADDITIONAL INFORMATION
Training: Project Management and Negotiating Skills [2015], Project & Team Management Diploma [2011]
WORK EXPERIENCE
Data Analyst / Junior Developer | Simplyhealth Dec 2014 to Sep 2016
Lading UK Heath Cash plan provider
To manage the influx of requests coming into the IDT Work Queue, for new reports, MI and general IT
queries relating to Systems Development and data warehousing. Provide timely Sales reports. Manage the
reports currently on the Reporting Services internal server, to improve quality and performance. Provide
admin support to the IT suite, managing password changes and new starter set ups, with regards access to
the data warehouse solution and also the reporting functions.
Sales & CRM Analyst | Simplyhealth Nov 2006 to Dec 2014
Leading UK Health Cash plan Provider
Main responsibility for producing and creating commission statements and sales figures, actual and
predicted for the Corporate and Direct Sales teams, as well as being responsible for managing and devising
MI Reporting Analysis and KPI Reports. Ad-hoc reporting of sales activity, sales pipelines in a timely and
precise manner. Take ownership of performance in time management. Attend sales meetings and training
courses as requested, also to train staff in all areas of KPI. Prepare and present quality written proposals
when appropriate and tailor to client needs. Training presentations to staff, to enhance and improve skill
sets. To act as an Ambassador for Simplyhealth within the defined marketplace, including attending
exhibitions and events as requested.
Account Development Consultant | Simplyhealth Nov 2005 to Nov 2006
Leading UK Health Cash plan Provider
Initiate and lead negotiations to maximise net growth for a portfolio of key clients, offering the Simplyhealth
product range by improving penetration on voluntary groups and promoting the full range of Simplyhealth
corporate paid products. Develop and deliver measurable Account Management plans including working with
marketing to produce effective communication campaigns. Relationship building at all levels with clients
through various channels and campaigns. Taking phone calls from customers, answering their queries and
making sure they are more than satisfied with the service they have been provided with. Keep accurate
records of Sickness, Productivity, Error Rate and Personal Development records.
Customer Advisor / Field Support Executive | HSA May 2004 to Nov 2005
Leading UK health cash plan provider
To ensure claims are paid within set timescales, also meeting quality standards, and ensuring that
customer’s needs are met with Internal and External communication. Taking phone calls from customers,
answering their queries and making sure they are more than satisfied with the service they have been
provided with. Keep accurate records of Sickness, Productivity, Error Rate and Personal Development
records. Now also including processing New Business Applications and dealing with Field Force Queries via
Helpdesk calls.

2. Paul Jeans
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Membership Sales Manager | Redrice Health & Fitness Ltd. Feb 2003 to Apr 2004
Privately run Health and Fitness centre
To ensure existing member’s needs are met and to ensure that a professional and very high standard of
customer service is adhered to at all times. To increase the membership to agreed levels, meeting and
exceeding monthly targets. Cold calling prospective new members and produced sales plans. Managing and
presenting Advertising and Marketing budgets within set limits. Also involves a vast amount of telesales. Hit
and exceeded sales targets for each month
Account Handler – Central Government | Sweet & Maxwell Group Ltd. Jan 2002 to Feb 2003
Legal book and online publisher
To ensure High Profile customer’s requirements are met at all times, working closely with the Senior Account
Managers to ensure that sales targets are met. Contacting prospective new customers, marketing their
needs with a view to increase sales, also providing product training and supplying after sales service where
required, whilst continuing my Data Controller role, ensuring Data Analysis and Sales reports are carried out
for both the Business and customer’s needs.
Primary Data Controller | Sweet & Maxwell Group Ltd. Sep 2001 to Jan 2002
Legal book and online publisher
Be able to maintain and provide a variety of complex data. To ensure that certain processes are followed,
and deadlines are achieved. Be able to prioritize workloads to meet the ever changing needs of the
business. Provide accurate and timely reports, to a wide range of peers and customers. Working closely with
Managers / Directors to ensure system and process issues are correct. I also managed and maintained the
Health & Safety aspects of a busy Customer Service Office environment.
Inventory Controller / Assistant Manager | Sweet & Maxwell Group Ltd Oct 2000 to Sep 2001
Legal book and online publisher
To maintain accurate stock levels for over two thousand titles, with a $1M stock value, provide accurate
reporting to peers and sales Managers to maintain the fulfilment system. Provide support to the Manager,
deputize in their absence. To attend regular meetings with Sales Managers, and customers to maintain
accounts, and solve any account queries. To order, and arrange urgent delivery to overseas customers, also
ensuring after sales activities are carried out. Streamlined stock system, leading to improved process of
order fulfilment.
EDUCATION & QUALIFICATIONS
QA University - PL/SQL Level 2 Pass 2016
QA University - Microsoft Excel 2010 Advanced Pass 2015
QA University - Microsoft Access 2010 Advanced Pass 2014
QA University - SQL Server Database Querying Level 1 2014
Chartered Institute of Insurance - CII Level 1 Pass with Merit 2008
Court Fields School - O level Grade 2 Mathematics
English Language & Literature, Integrated Science, History, Geography, Woodwork 1984
REFERENCES
References available on request