Paul Ciarfella

Greater Boston Area United States

Systems Development Manager, Managed Services

Technology / Software / Internet

Solutions architect and development lead for multi-tenant business process applications and automation using ServiceNow’s cloud-based platform for enterprise service management and EMC’s SMARTS Service Assurance Manager. Representative business processes implemented within ServiceNow include ITBM (Service Desk, Incident, Problem and Change Management), Single Sign On, third-party service desk integrations, CMDB, Project and Portfolio Management (PPM), Risk Management, Contract Management, Sales Management, and real-time event monitoring integration with EMC's SMARTS Service Assurance Manager. Actively hands-on in the complete end-end lifecycle of all applications, incorporating sol...