1. Starting Small – Growing your engagement strategy Heulwen Blackmore CSSIW

2. About Us Vision We put people’s experiences of social care and social services at the heart of our work Priorities Keeping people safe – we register, inspect, tackle poor performance Good quality care – we help drive improvement Gap – what we want to grow …. The voice of service users and carers at all levels

6. Our Stakeholders Let’s start mapping

7. People at the heart of our Work A shift in thinking, away from the professional gift model, which locates all power and expertise with the professional services, towards the citizenship model where the individual is seen as the expert regarding their own needs. freedom and flexibility of support tailored around the needs and wishes of individual. Shifting power to people, so they are in control of their own health & social care

8. Our Approach Stakeholder mapping Existing networks Focus Groups Questionnaires 1-2-1 interviews You said, we did Mental Health Adult Learning Disabilities Older People Children and Young People Carers Service Providers

12. Any questions?