1. ACCESS TO HOUSING
ASSISTANCE / FIELD OFFICE
2011/12/II. Services and the City: Enhancing public services interfaces
May 9th 2012
Team 1: Harriette/Judit/Matteo/Molly

2. RESEARCH
Class field trip Class field trip
Follow-up Field trip @ Landlord tri- Desktop Reviews
with Mr Lugo 701 Euclid aning @ 100 research
via email Gold
Findings and
conclusions

3. FINDINGS
SILENT MESSAGES @ DNP Field Office, 701 Euclid Ave

4. FINDINGS
MANAGER INTERVIEW @ DNP Field Office, 701 Euclid Ave
I’m sorry,
I know it’s not
your fault..

5. FINDINGS
NEIGHBOURLINESS

6. FINDINGS
FACE(ADE) OF THE NEIGHBOURHOOD

7. FINDINGS
Represent hpd mission
& values to the public

8. FINDINGS
Recognize & respect
valuable role of tenents

9. FINDINGS
Simplify information to enhance awareness
and prevent emergencies

10. PROCESS + PROTOTYPES
Round 1: field ambassador | welcome center | info-color envelopped space
Round 2: Field Officer vehicle | Folder/info packet | centrally orgaized info/color-space connection
Round 3: Mural at Field Office | infographic postcard calender

11. CONCLUSIONS
Reframing the general problem:
Communication of HPD values back to the community
Create new channels of communication
Facilitate necessary relationships

12. HOW IT WORKS

13. LANDMARK MURAL PROJECT
A LOCAL COMMUNITY DRIVEN WORKSHOP
TO CREATE A MURAL OUTSIDE THE DNP FIELD OFFICE

14. DNP Field Office
701 Euclid Ave

15. The System
Collaboration Community engagement
HPD HPD
Funding
A community driven action that HPD
is facilitating - making it happen.

16. The Artist
Proposed collaboration with Elizabeth Traina
visual artist, muralist, art educator
image credits: Elizabeth Traina 2008 ©

17. Local schools around the DNP office
Public School 159
Junior High School
218 James P Sinnot
701 Euclid Ave
Brooklyn Scholars
Charter School
East NY Middle Public School 224
School-Excllnc
P.S. 202 Ernest
S. Jenkyns

18. The Pilot
RFP:
to beautify
to build community
include youth - take the flyering the local commu-
workshop with the orga- nity and invite people to to transform the field office
theme to a group of
nization to have the work on selected dates so into a landmark
youth and make art with
focus, content or theme others can join in on
them to generate the
of the mural be commu- hard content for the community paints days to support the transparency
nity driven mural and neighbourliness
to raise overall vibration of
the neighborhood

19. Future Development
* estimated cost for realization: $4000 - $7000 (depending on exact size and materials)
* amplificatin of community engagement (beautification of other buildings, neighbourhood)
* replicate the process for other sites
* collaborate with classes - DNP visits to classroom for education classes
* use of the designs for other promotional materials

20. 12 STEPS HEALTHY HOMES
A YEAR-LONG CAMPAIGN MARKED BY THE CALENDAR THAT IS TO PROMOTE AWARE-
NESS AND VIOLATION PREVENTION

21. The Calendar
POSTER
information for prevention
CALENDAR
premarked HPD events
POSTCARDS
role of HPD and facilitating
the follow up
CONNECTION
for a mutually beneficial rela-
tionship

22. The System
Sponsorship Delivery
problematic
buildings
HPD
local delis
Design com- Selected
petition designers

23. The Violations
12 violation topics /12 months
- Heat and Hot Water
- Property Registration
- Carbon Monoxide and Smoke Detectors
- Double Cylinder Locks
- Harassment
- Housing Court
- Illegal Basement and Cellar Conversions
- Key Locked Window Gates
- Lead-Based paint
- Mold
- Bedbugs
- Window Guards

24. The Posters
Department of
Housing and Preservation
& Development
1 INSTALL Landlords are required to provide and install
Violation - Smoke detector 1/12
at least one approved carbon monoxide
NO Battery = 3000
YEAR
each year the absence
of a smoke detector
caused the death of
3000 people EASIER
No smoke alarms were
present in
more than40% of the
home fire deaths .
detector within each dwelling unit and provide
written information about how to test and
maintain them. The carbon monoxide detector
Smoke alarms are readily
available at hardware stores
must be installed within 15 feet of the primary
false alarm is not a good
entrance to each sleeping room.
reason to take off the battery!
Be sure the smoke alarms you
In more than half of the
buy carry independent testing lab
reported home fires in which
the smoke alarms were
present but did not operate.
RoHS
Carbon Monoxide (CO) is a highly toxic gas that
is very dangerous because it is colorless,
odorless, tasteless, and non-irritating. That's
why a smoke detector is fundamental for you
safety.
Tenants have to:
X X X
batteries by replacing semi-annually.
A good practice is to change them
when you change your clocks.
2 TEST * Test all carbon monoxide and smoke detectors
at least once a month
* Replace the batteries in carbon monoxide and
< 15 ft < 4.5 m
1 INSTALL
Landlords are required to provide
month smoke detectors at least twice a year
and install at least one approved
carbon monoxide detector within each
dwelling unit and provide written
* You will hear an alarm sound when the battery
information about how to test and
maintain them. The carbon monoxide
detector must be installed within
is low. Replace the battery immediately.
* Use only the type of batteries recommended
15 feet of the primary entrance
to each sleeping room.
on the detector
MAINTAIN BE
Landlords must install smoke detectors
in each apartment but tenants are
EP * Never paint over carbon monoxide detectors
B EE P B EEP
responsible for maintaining
* Replace carbon monoxide detectors as recom-
them . If a tenant has removed the
smoke detector or failed to replace its
battery, he/she must return it to proper
working order. years
mended by the manufacturer
3
Tenants have to: 1 2 3 4 5 6 7 8 Landlords must install smoke MAINTAIN
2 TEST
Test all carbon monoxide and
smoke detectors at least once a
month
detectors in each apartment but
tenants are responsible for
9 10 11 12 13 14 15 16
Replace the batteries in carbon
monoxide and smoke detectors at
month least twice a year
maintaining them. If a tenant has
You will hear an alarm sound when
the battery is low. Replace the 17 18 19 20 21 22 23 24
battery immediately
Use only the type of batteries
recommended on the detector
Never paint over carbon removed the smoke detector years
25 26 27 28 29 30 31 1
monoxide detectors
or failed to replace its
BE Replace carbon monoxide detectors
EP
B EE P B E E P as recommended by the manufacturer
january
battery, he/she must return
INFO www.nyc.gov
311
100 Gold Street
New York, NY 10038
it to proper working order. 3

25. The Postcards
Anonymous Complaint To help us to serve yout interest, let us
know if the violation has been fixed
T STAM T STAM
P OS OS
P
P
P
01.01.01 01.01.01
thank you for appreciating our work,
Using the 12 month to describe your problem PO help us to bring it to the next level PO
P
P
ST STAM ST STAM
701 Euclid Ave. 701 Euclid Ave.
Brooklyn NY 11208 Brooklyn NY 11208
See the housing Resources at See the housing Resources at
housingnyc.com housingnyc.com
for more information for more information

26. Future development
* expanding from one neighbourhood to the other
* development of the delivery process
* dispersed online campaign
* use the designer’s network for other projects
* future design collaborations
* use materials for social media
* calendar designed for the landlords/property managers

27. REFLECTIONS
ENHANCING
We learnt:
PUBLIC
* observe and listen SERVICES
* importance of context
* be adaptive
INTERFACES
We understood:
* constant iteration and refinement
* challenge of public sector
* need for clarity and transparency

28. THANK YOU
Lara Penin
Eduardo Staszowski
Michael C. Lugo HPD
Andrew Eickmann HPD
Chelsea Mauldin PPL