Soft Skills

1. Enhancing Soft Skills
Mr. Parikshit Sharma
&
Mr. Ashutosh Sharma School of Hospitality & Tourism

2. Soft Skills

3. Presentation Outline
1. Attitude
2. Positive thinking
3. Will power
4. Self discipline
5. Goal setting
6. Confidence building
7. Realizing your potential

4. Belief
Belief is a feeling of certainty
that something exists or
is good.

5. Values
The values of a person or a group
are the moral principles and beliefs
that they think are important in life
and that they tend to live their
lives accordingly.

6. Today’s Youth Tomorrow's Wealth

7. What is ‘Life Skills’?
 WHO (1997)
–“the abilities for adaptive and positive behavior that
enables individuals to deal effectively with the demands
and challenges of everyday life”
UNICEF (2001)
“life-skills based education is
-behavior change or behavior development approach
-designed to address a balance of three areas:
 knowledge, attitude, and skills.

8. Why Life-Skills Education?
 Early identification of problems, early
intervention and support at key moments in lives
of young people is vital
 Development needs & aspirations of the
individuals
 Development of psychosocial abilities
 To enhance capabilities and enlarge choices
 To build different dimensions of well-being, by
building self-image & self-worth, which in turn
help individuals to be less vulnerable to the
variations within a given context

9. WHY LEARNING LIFE SKILLS ?
Delors Report :
‘Learning: The Treasure Within’
• learning to know
• learning to be
• learning to do
• learning to live together

10. SHIFTING LIFE SKILL CONCEPT
From:
• survival and income generation skills
(i.e. livelihood skills)
to:
• individual's capacity to fully function
and participate in daily life
(i.e. life skills)

11. GENERIC LIFE SKILLS
1 COGNITIVE SKILLS – including search,
selection, analysis of information; critical
thinking; problem-solving; understanding
consequences; decision-making;
adaptability; creativity
2 EMOTIONAL COPING SKILLS – including
motivation; sense of responsibility;
commitment; managing stress; managing
feelings; self-management, self-
monitoring and self-adjustment
3 SOCIAL OR INTERPERSONAL SKILLS –
including communication; assertiveness;
negotiation/refusal skills; cooperation;
empathy; teamwork

12. ATTITUDE
1. Your attitude to something
is the way that you think and feel about it.
2. Your attitude towards someone is the way
you behave when you are dealing with them,
especially when this shows how you feel
about them.

13. What Is An Attitude?
A mental and neural state of readiness, organised through experience,
exerting a directive or dynamic influence upon the individual’s response
to all objects and situations with which it is related

14. ABOVE SEA LEVEL
BEHAVIOR
VALUES – STANDARDS – JUDGMENTS
ATTITUDE
MOTIVES – ETHICS - BELIEFS
KNOWLEDGE &
SKILLS
KNOWN TO
OTHERS
UNKNOWN TO
OTHERS
10 %
90 %
The attitude is like and
Ice Berg

15. WHAT MAKES YOUR LIFE 100% ?
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
A T T I T U D E
1 20 20 9 20 21 4 5
K N O W L E D G E
11 14 15 23 12 5 4 7 5
H A R D W O R K
8 1 12 4 23 15 18 11
S K I L L S
19 11 9 12 12 19 =
=
=
=
82
96
98
100
Let each letter of the alphabetic has a value equals to it sequence of the
alphabetical order:

16. Attitude structure
Attitudes consist of three related
components:
1.An emotional component consisting of
emotional reactions toward, or feelings
about the attitude object.
2.A cognitive component consisting of
thoughts and beliefs about the attitude
object.
3.A behavioural component consisting of
actions toward the attitude object.

17. A positive attitude allows a
person to create the life they
want because they are not
afraid to see things as they
really are and work to create
their own reality.
Positive
Attitude

18. What words
can you see?

19. What words
can you see?

20. What words
can you see?

21. What is required ?
An ATTITUDINAL CHANGE
for the BETTER

22. Barriers to changing attitude
Prior Commitments
Insufficient information
Personal Ego
Influence of social surroundings
To bring a change you have to
oversome these barriers

23. Good Attitude Plays A Vital Role
Good work attitude is
important for the increase of
success at work. Any company
or concerns that are looking for
good employees and workers
will look only for the person
who has got good work
attitude

24. How to develop such good work
attitude?
Say You Can Do it
Never Say it’s not Possible
Do Not Complain With Your Work
Hard Work
Plan your Work

25. Behavior
A person’s behavior
is the way they act in general,
especially
in relation to the situation they are in
or the people they are with.

27. (IS THERE ANYTHING IMPOSSIBLE?)
•If you use the right instruments and choose the
right time, that is.
•Believe you can, you will.
•It’s all in your mind. Winning comes from within.
•It is not your aptitude, but your attitude, that
will determine your altitude in life.
•Happiness is simply a result of choosing
attitudes.
•Progress has always come from those who said it
could be done.

28. smile, please.
1. To be positive is natural.
---------------------------------------
•Be cheerful.
•Happiness is a state of mind. If you
think you are in heaven, you are.
•Use bright & positive language in
everything you do.
•Think positive. It is good for you.
----------------------------------------------------
• Expect the best. You willget it.

29. Be open.
•Free your mind from prejudices.
•Have an open mind. “Emptied, you hold.”
•Be receptive to ideas.
•Be quick to listen. Be slow to respond.
•Perceptions differ. What is right in your view
may not be that.
•Don’t jump to conclusions. See the other
person’s point of view.

30. Be balanced!
• Have a sound sense of
proportion.
• See the things as they are. See
the big as big and the petty as
petty.
• Wisdom is knowing what to
overlook.
• Seeing negative is not being
negative.
• Those who see the negative are
as important as those who see
the positive.

31. Think right towards people.
• Have a positive attitude towards people. Find
qualities in them to like.
• Everyone’s, just everyone’s, life is littered with
compromises, morally questionable decisions
& inconsistent behaviour. Keep this in mind.
• People can only be as perfect as you are.
Accept differences & limitations.
• Judge them less harshly. Don’t be hostile
when they slip up in tiny ways.

32. Grow up.
But retain the child in you.
• Be playful. Import fun into all things you do.
(“We don’t stop playing because we grow
old; we grow old because we stop playing.”
• Be lively, not half-dead. Be alive to things
around.
• View the world in wonderment. Be curious.
• Discover the joy in simple things & deeds.
Relish them.
• Dream (but be wakeful). What is life without
impossible dreams?

33. “Battles are won first in the minds
before they are won in the battlefield.”
..
If you don’t control what you think,
you can’t control what you do.

34. Have a winning attitude.
• ‘Yes, we can.’
• ‘We can make it work.’
• ‘We are perfect for this job.’
• ‘We are a lean, mean machine.’
• ‘I’ll be glad to take
responsibility.’
• ‘It is a challenge.’
• ‘I’ll come up with alternatives.’
• ‘We have the opportunity to be the
first.’
• ‘There’s room for improvement.’
• ‘We shall learn something new.’
• ‘Let’s try it a few more times.’

35. No great talent
without great willpower
• Those who are determined and work to win
will win, no matter what the destiny has
ordained.
• The difficult can be done right away. The
impossible will take only a little longer.
• There is nothing you cannot be, there is
nothing you cannot do, and there is nothing
you cannot have. All you have to do is believe
in you.

36. Aim high.
•Let no horizon be too large for you to
gaze at.
•“In the long run you hit only what you
aim at.”
•“It is not failure but low aim which is
crime.”
•Aiming at an elephant & failing is
more glorious than targetting a rabbit
& felling it.

37. Never quit. No one can cheat you
out of ultimate success but you.
• Life is full of beginnings.
• A mere bend in the road is not the end of it.
• Have belief in yourself. Never sell yourself short.
• There is always some good in every situation. Look
out.
• Sharpen your awareness to the opportunities that
lie around.
• You will never know what can be done until you try
it.

38. The secret to success is never to give up.
•Failures are but stepping stones to success.
•There are no mistakes in life, only lessons.
•Every failure is a lesson in learning.
•There is no failure except in no longer trying.
•Failing is not bad. Staying down is.
•No failure is final.
•------------------“Failure is a noun. The only fear it holds for us is in the
meaning we give it. Define failure as giving up. Take control of it. ”

39. Don’t be weighed down by knowledge!
•You are what you know.
•Knowledge is power. But, left
unused, it has no power in it.
•Little is ever achieved by persons
who are bookish.
Indifference and unconcern make
a superior & knowledgeable
person average.

40. “He who has imagination without
knowledge has wings but no feet.”
Creativity without knowledge is rudderless. Build up
knowledge.
Imagination helps in exploring the unknown. Use
imagination to go beyond knowledge.
Reinforce your skills. Constantly update them.
Rich vocabulary helps.
A higher order language allows us
- to deal better with processes and things, and
– to convey more, saying less.

41. • Aim at perfection. Achieve excellence.
• Develop an instinct for quality. It pays.
• If it is worth doing, it is worth doing well.
• Try to do it right at the very first instance. A work done poorly
must be done again.
• Do it in time.
• “We are what we repeatedly do.
------------------------------------------------------------
Excellence then is not an act,
but a habit.

42. Every problem has a lifespan..
Know the stage at which it is .
Compartmentalize. Prioritise.
Recognize the minor hassles from the major ones.
Know what to worry about & what to take coolly.
Take one step at a time. Deal with them in small bits.
No knee-jerk reactions. No short-term patches.
The real obstacles are not the pbms themselves, but
the wrong approaches to finding
the solutions.

43. Think solution, not problem.
See a solution, where others see a pbm. There is a
solution to every problem.
Try to solve, not prolong.
Ascertain the facts.
Have an uncluttered mind. Cut out the extraneous.
Identify the core.
Face the issue head on. Take it on without breaking
step.
While with major pbm, stay detached.
Intractable? Sleep over it . Let it work its way out.

44. Cursing a flat tyre does not fix it.
• ‘If you can’t go over the hill, go around it.
Digging a tunnel is a clear option, if going to
the other side is all that necessary.’
• The solution often lies in identifying the
solvers.
• Take help where needed. ‘If something seems
far too big, maybe it’s because you’re meant to
share the load with someone else.’
• Look for solutions where you will find them.
(Mullah story)

45. In doing a good deed take it that everything is
permitted which is not prohibited.
Be performance-oriented.

46. “If one desires a change, one must be that
change before it can take place.”
• Anticipate change. Things can change in a
day.
• Be alert to the first signs of change.
• Feel obligated to effect the change.
• Look at opportunities that change
represents.
• Keep renewing yourself. Don’t allow
routines to become chains.
• Keep managing the present while
managing the change.

47. Be physical. Be dynamic.
• Take care of the body. It takes care of
the mind.
• Physical well-being gives you stamina,
both physical & mental.
• It makes you focussed.
• It makes you optimistic & confident to
face the challenges of life.

48. Learn from the past. Focus on the future.
Be in the present. Enjoy.
• The past is finished. Learn from it & let
it go.
• The future is not even here yet. Plan for
it, but do not waste time worrying
about it.
• Live in the present. Enjoy its joys.
• How many crores of pleasures you have
created for us, oh our Lord!

49. Relish the journey!
•There is more to life than running non-
stop.
•Happiness is all along, not merely at the
destination. The joys along the route
are perhaps more delightful..
•If you are enjoying the journey, you are
not upset by a delayed arrival.
•Count your blessings. One rarely
appreciates one’s blessings as much as
when they are gone.

50. “We don’t laugh because we are happy.
We are happy because we laugh.”
• Control your emotions by your actions.
• Be cheerful, in order to feel cheerful.
• Act brave, in order to be brave.
• Want a facelift? Smile. It’s the duty you owe others.

51. Don’t just throw out a vice.
Replace it with a virtue.
•Sow an action, you reap a habit. Sow a habit,
you reap a character. Sow a character,you reap a
destiny.
•“As we become drunkards by so many separate
drinks, so we become saints & authorities &
experts by so many separate acts & hours of
work.”
•How to break a habit or acquire it ? Break off
abruptly & with all emphasis.
•Abrupt acqn of the new habit is the best way, if
there be a real possibility of carrying it out.

52. Pleasantness is the duty
we owe others.
• Be natural & humble.
• Drain off your grievances.
• Sincerely attempt to heal.
• Acquire the quality of
easygoingness.
• What is practical is just.
• Relax, for easy power.
• Never allow things to ruffle
you.
• Be interesting.
• Practice liking people.
• Never miss the
opportunity to -
congratulate,
sympathize, or
express sorrow.
• Be a comfortable person to
be with.

53. But,thinking is not enough...
Goodness not translated into action is no
goodness.
“Thought that does not lead to action is
betrayal.”

54. What are the “Life Skills” ?
• Problem-Solving
• Decision Making
• Critical Thinking
• Creative Thinking
• Communication Skills
• Self-Awareness
• Stress Management
• Empathy
• Interpersonal Relationship

55. How ‘Life Skills’ lead to primary
prevention of health problems?
Knowledge
Attitudes
Values
Life Skills
Behavior reinforcement or change
Positive Health Behavior
Prevention of Health Problems

56. PROBLEM-SOLVING SKILL
Allows to solve an issue, problem or conflict
without anger, intimidation, insubordination,
aggressive force or behavior
Devising a plan in order to solve a problem
Examining a related problem
Adjustment to a situation
PROBLEMS if left unresolved  MENTAL &
PHYSICAL STRESS

57. What is Decision Making ?
• Abilities to assess available options
• Relating current situation to past similar situation
• To foresee the consequences of different decisions
(actions/non-actions)
• No decision is also a decision

58. Responsible Decision Making
Making decision after
examining the choices &
consequences in view of
one’s values and goals is
Responsible Decision
Making

59. Steps for
Responsible Decision Making
•Identify/Define the problem
•Consider the consequences or outcomes
•Consider family and personal values
•Choose one alternative
•Implement the decision

60. Critical Thinking
•Ability to analyze information and experiences in an
objective manner
• Helps adolescents to recognize and to assess the
factors influencing attitude & behavior - values,
pressures (peer,family)
• Key to form right attitudes towards life
• Assists in developing responsible behavior.

61. Creative Thinking
•Enables to explore available alternatives and
consequences of actions or non-actions
•Openness to experience
•Helps adolescents to respond adaptively and with
flexibility to the daily life situations

62. SELF-AWARENESS
• Body movement and gestures
• Taking responsibility for own behavior
• Being able to stand up for one’s own values and
needs
• Awareness of mental process
• Knowing one’s thought, feelings and actions

63. Coping with emotions & stress
•Recognizing effects of emotions on others and
ourselves
•Being aware of how emotions influence behaviors
•Able to respond to emotions appropriately

64. How to Cope with Stress
•Recognize sources of stress in our life
•Recognizing how these affect us
•Identifying ways that help to control our levels of stress
•Learning how to relax to minimize tensions

65. Empathy
•Ability to understand and accept others
•To put oneself in other person’s shoes
•Being nurturing and tolerant
•Encourages a positive behavior towards
people in need or difficulty

66. Interpersonal Skills
•To be able to develop & nurture supportive networks
•To be able to end relationships constructively
•Helps adolescents to relate
with people in positive ways

67. Effective Communication
•To express ourselves verbally & non-verbally
•To express opinions, desires, needs & fears also
•To ask for advice and help

68. Thank you !