Pankaj Sharma, PMP, ITIL Expert, COP

Bengaluru Area, India India

MANAGED SERVICES ARCHITECT I BUSINESS TRANSFORMATION ENABLER I SERVICE MANAGEMENT EXPERT

Technology / Software / Internet

Strong leader consistently with focus on cost optimization through technology and improvisation. Recognized IT services professional with expertise in leading and building managed IT services, outsourcing practices and delivery centers. Accomplished change agent; identify and establish services to enhance revenue value; transform under performing operations, build effective competitive teams. Specialties: Project and Program Management • Remote Infrastructure Management • New Service Introduction and Maturity • Service Level Design • Risk and Change Management • Service Transitions • Service Delivery Improvements • Customer Retention and Growth