Emotional Intelligence is an important competency for leadership and organizational effectiveness.

1. Emotional Intelligence
P. Subhashini, Ph.D.,
Associate Professor, OB and HR

3. How Do Emotions Matter?

4. The Power of Emotions
• Social Information
• Contagion Effect
• Influences Behavior
• Social Connection
• Broaden and Build
• Decision Making
• Organizational Culture

7. Emotional Intelligence is the
ability to recognize and
understand emotions in self
and others; and the ability to
use this awareness to manage
behavior and relationships.

10. Key Competencies
• Accurate Self-Assessment
• Emotional Awareness
• Self-Confidence

11. Developing Self Awareness
• Personal SWOT
• Feedback and Paired Sharing
• Feeling Journal
• Inner-Dialogues
• Know Your Emotional Red Flags
• Use Quiet Time
• Psychological Tests

12. Self Management

13. Key Competencies
• Emotional Control
• Transparency
• Adaptability
• Achievement Motivation
• Initiative
• Optimism

15. Managing Emotions
• Delay Gratification
• Identify the Triggers
• Manage Automatic Thoughts
• Relaxation Techniques
• Avoid Distorted Thinking
• Psychological Capital

16. Protective Factors
• Social Support
• Coping Skills
• Physical Health
• Sense of Purpose
• Self Esteem
• Healthy Thinking
Weak Moderate Strong

17. Social Awareness

18. Key Competencies
• Empathy
• Organizational Awareness
• Service

19. • Criticizing
• Downplaying
• Reasoning
• Labeling
• Distracting
• Using Should/Must

20. Developing Empathy
• Listen without interrupting
• Ask for the other person’s opinion on what to do
• Identity your own personal biases
• Be cognizant of non verbal communication
• Don’t multitask during conversations
• Ask the other person to further explain their position
• Acknowledge the other people’s perspective
• Engage in deep conversations

21. Relationship Management

22. Key Competencies
• Inspirational Leadership
• Influence
• Developing Others
• Change Catalyst
• Conflict Management
• Teamwork and Collaboration

23. Managing Relationships
• Meeting each others needs
• Losada line
• Building credibility and trust
• Co-creating relationship expectations
• Valuing diversity
• Using positive influence
• Handle conflicts
• Determining relationship outcomes

24. Thank You