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REFORMULATED by:
MUHAMMADU SATHIK RAJA
Is the process of evaluating, monitoring and
controlling the various sub-units of the
organization so that there is effective and
efficient allocation and utilization of resources
in achieving the predetermined goals
   Involvement of people
   Information about the actual state of the
    organization is compiled by people.
   It is compared by people.
   With the desired state decided by people.
   For significant difference, a course of action is
    recommended by people
   Action taken by people
   The management decides the desired state or
    standards against which performance is
    compared.
   It decides what the organization plans to
    achieve in a given time framework which is
    known as Planning Process.
   Actual Performance is compared to Planned
    Performance in control, so planning and
    controlling are interlinked and are known as
    P&C systems
   Planning activities of an organization
   Coordinating activities of an organization
   Communication information to different levels
    of the hierarchical structure
   Evaluating information and deciding the
    actions to be taken
   Influencing people to change their behavior.
A responsibility centre is an organisation unit that
  is headed by manager who is responsible for its
  activities.
  delegation of responsibility for specific to
  successive lower levels of organisation.
  motivation of the level of management to
  which a certain task has been delegated.
 measurement of the achievement of specified
  objectives.
The key consideration in determining the
  responsibility centre is
  ability to control cost or revenue
  determining the question of controllability
  evaluation of responsibility centre as per
  predetermined criteria
The responsibility centres may be classified as
    Revenue Centres
     Expense Centres
    (III) Profit Centres
     (IV) Investment Centres
   In a revenue centre, output (I.e., revenue) is measured
    in monetary terms, but no formal attempt is made to
    relate input (I.e., expenses or cost) to output.
    The main focus of management’s efforts will be on
    revenue generated by it.
   The sales department is an example for a revenue
    centre.
   The effectiveness of the centre is not judged by how
    much sales revenue exceeds the cost of the centre.
   Sales budget are prepared for revenue centre and
    budgeted figures are compared with actual sales.
   Generally the costs are not related to output.
   It is the lowest level of responsibility centre in an
    organization.
   Its manager is basically responsible for production of a
    product or service; his decision authority relates to how
    human resource, machinery and materials should be
    used to produce the product or service.
   Expense centre manager has no control over revenues,
    profits or investment.
   He has no control over marketing decisions or
    investment decisions.
   Total performance of an expense centre manager
    depends on how effectively and efficiently an expense
    centre is operated.
   Effectiveness of an expense centre manager will
    depend on a host of non-financial parameters such as
    maintaining quality level of output, compliance with
    production schedules and targets, maintaining morale
    of the workers and so on.
   Normally, separate reporting systems are used to
    report effectiveness.
   Efficiency is judged in terms of financial performance.
   It is measured and reported by the responsibility
    accounting system.
   Evaluation of the financial performance of an expense
    centre manager is by comparing the actual expenses of
    the centre against the budgeted expenses.
   A profit centre is an organizational unit responsible for
    both revenues and costs.
   Profit centre manager has no control over the
    investment in the centre’s assets.
   Managers are concerned with both the production and
    marketing of the products.
   Activities of the manager is much more broader than
    that of a revenue centre manager because of the
    responsibility to produce the product most efficiently.
   Profit centre’s performance measured in terms of
    profit.
   It enhances profit consciousness
   Example:division of a company that produces and
    markets different products.
   An investment centre is responsible for the
    production, marketing and investment in the
    assets employed in the segment.
   An investment centre manager decides on
    aspects such as the credit policies, inventory
    policies, and within broad framework.
   Investment centre manager responsible for
    profit in relation to amounts invested in the
    division.
   Financial performance of the manager of the
    division is measured by comparing the actual
    with projected rate of return on investments of
    the centres
   Audit is the activity of examination and
    verification of records and other evidence by an
    individual or a body of persons so as to
    confirm whether these records and evidence
    present a true and fair picture of whatever they
    are supposed to reflect. Audits are most
    commonly used in the accounting and finance
    functions
Audit category       Brief description
                     •Gives an opinion on the accuracy of the financial
Financial            statements
statement audit      •Ensures compliance with the relevant accounting
                     standards and reporting framework
                     •An independent appraisal function established within
Internal audit       an organization to examine and evaluate its activities
                     as a service to the organization
                     •Need not be limited to books of accounts and related
                     records

                     •Deters, detects, investigates, and reports fraud
Fraud auditing and   •Forensic: related to the legal system, especially
forensic audit       issues of evidence

                     •Audits operational aspects of the enterprise
Operational audit    •Quality audit, R&D audit, etc
Audit category     Brief description
                   •Audit of computer systems
Information        •Checks whether the computer system safeguards
systems audit      assets, maintains data integrity, and contributes to
                   organizational effectiveness and efficiency


                   •Audit of the management, as a tool for evaluation
Management audit   and control of organizational performance
                   •Examines the conditions and provides a diagnosis of
                   deficiencies with recommendations for correcting
                   them


                   •Audit of the enterprise's reported performance in
Social audit       meeting its declared social , community, or
                   environmental objectives

                   •Environmental compliance audit: a checking
Environmental      mechanism
audit              •Environmental management audit: an evaluation
                   mechanism
   Staffing the audit team
   Creating an audit project plan
   Laying the ground work
   Conducting the audit
   Analyzing audit results
   Sharing audit results
   Writing audit reports
   Dealing with resistance to audit
    recommendations
   Building an ongoing audit program
   Identify opportunities for improvement
   Identify outdated strategies
   Increase management’s ability to address
    concerns
   Enhance teamwork
   Reality check
   In the rapidly changing world of business, considering
    only the financial measures of performance gives an
    incomplete picture of the overall organizational
    performance. It has become increasingly necessary for
    organizations to simultaneously look at non financial
    measures for this purpose.
   Concepts like JIT, TQM, and SIX SIGMA have brought
    out the growing importance of non financial measures
    for evaluating the organizations overall performance.
   A combination of financial and non financial measures
    gives a better picture of organizational performance.
    One concept which has received universal acclaim is
    the “Balance Scorecard” (BSC), proposed by Robert
    Kaplan and David Norton in 1992.
perspective             Underlying question
Customer perspective    To achieve our vision, how
                        should we appear to our
                        customer

Financial perspective   To succeed financially, how
                        should we appear to our
                        shareholders

Internal business       To satisfy our customer and
                        shareholders, at what business
perspective             processes must we excel?

Innovation/learning     To achieve our vision, how
growth perspective      will we sustain our ability to
                        change and improve?
   If an organization emphasizes only short-term
    or financial goals, it will not be able to
    successfully execute its strategies and excel in
    the business. The balance scorecard serves as a
    tool for strategic performance control by
    clarifying the vision and strategy of the
    organization and articulating the top
    management's expectations
   A transfer is referred to the movement of goods
    from a responsibility center to another, within
    the same company

   Different types of responsibility center,
    belonging to different organizational levels, are
    involved in the transfers
Many organizations set up business units that
  cater to the needs of other business units within
  their own fold. For example, one business unit
  may manufacture components that are used by
  another business unit to assemble the final
  product.
 Here , there is a transfer of goods from the first

  business to the second and the concept of
  transfer pricing comes into play.
   Decentralization is one of the approaches that
    many large organizations use to attain
    operational effectiveness. However , the main
    challenges in operating in a decentralized
    manner lie in designing responsibility
    structures and formulating appropriate policies
    and methods to determine the performance of
    the responsibility centers.
   The technique of transfer pricing plays an
    important role in the smooth functioning of
    responsibility    structures   in   such    an
    organization
   Goal congruence:- the divisional manager in
    maximizing the profits of his division, should not
    engage in decision-making that fails to optimize the
    organization’s performance.
   Performance appraisal :-it should aid in reliable and
    objective assessment of the value added activities by
    profit centers toward the organization as a whole
   Divisional autonomy:- each divisional manger should
    be free to satisfy the requirements of his profit center
    from internal or external sources. There should be no
    interference in the process by other divisions like
    buying centers and selling centers
   Budgets are business plans that are stated in
    quantitative terms and are usually based on
    estimations.
   These plans aid an organization in the
    successful execution of strategies.
   Due to the uncertainties in the business
    environment and / or due to wrong estimation,
    there may be significant deviations between the
    a c t u a l s and the plans.
   Budgeting as a control tool, provides an action
    plan for the organization to ensure least
    deviations
   Budgets are used to give an overview of the
    organization and its operations. They are
    useful in resource allocation whereby resources
    are allocated in such a way that the processes
    which are expected to give the highest returns
    are given priority.
   Budgets are also used as forecast tools and
    make the organization better prepared to adapt
    to changes in the environment
   Budget preparation requires the participation
    of managers from different functions /
    departments. This helps in integrating the
    tactical and operational strategies of the
    departments with the corporate strategy of the
    organization.
   Budgets act as a means to verify the progress of
    the various activities undertaken to achieve the
    planned objectives. The verification is done by
    comparing the a c t u a l s against standards
   They help in the delegation of authority and
    allocation of responsibility and accountability
    to more people in an organization. They thus
    promote division of labor, which , in turn,
    promotes the process of specialization.
    Functional specialization leads to the overall
    efficiency of the organization
   Creating a budget department or appointing a budget
    controller
   Developing guidelines for budget preparation
   Developing budget proposals at department/business
    unit level
   Developing the budget for the entire organization
   Determining the budget period and key budgets
    factors
   Benchmarking the budget
   Budget review and approval
   Monitoring progress and revising the budgets
Types of Budgets         Characteristics                           Examples

Appropriation budget   A ceiling is set for certain         Training, advertising, sales
                       discretionary expenditures           promotion and R&D
                       Based on the management
                       decision


Flexible budget        A static amount is established       The static part: Salaries,
                       for discretionary and committed      depreciation, property taxes,
                       fixed costs and a variable rate is   and planned maintenance. The
                       determined per unit of activity      flexible part : direct material,
                       for variable cost                    direct labor, and variable
                                                            overhead .sales commission



Capital budget         Decisions regarding potential        New plant and equipment
                       investments are made using
                       discounted cash flow
                       techniques
Master budget          A comprehensive plan is              All revenue and expenditures
                       developed for all revenue and        for any organization
                       expenditure
   What is EVA
     EVA = Economic profit
     Not the same as accounting profit
     Difference between revenues and costs
     Costs include not only expenses but also cost of capital
     Economic profit adjusts for distortions caused by accounting
      methods
         Doesn’t have to follow GAAP
         R&D, advertising, restructuring costs, ...
       Cost of capital accounted for explicitly
         Rate of return required by suppliers of a firm’s debt and equity
          capital
         Represents minimum acceptable return.
   NOPLAT
    Net operating profit after tax
   Operating capital
    Net operating working capital, net PP&E, goodwill,
     and other operating assets
   Cost of capital
    Weighted average cost of capital %
   Capital charge
    Cost of capital % * operating capital
   Economic value added
    NOPLAT less the capital charge
Net operating profit after tax (NOPAT)
- Capital charge (= WACC * Capital)
= Economic value added (EVA)

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Management control-system

  • 2. Is the process of evaluating, monitoring and controlling the various sub-units of the organization so that there is effective and efficient allocation and utilization of resources in achieving the predetermined goals
  • 3. Involvement of people  Information about the actual state of the organization is compiled by people.  It is compared by people.  With the desired state decided by people.  For significant difference, a course of action is recommended by people  Action taken by people
  • 4. The management decides the desired state or standards against which performance is compared.  It decides what the organization plans to achieve in a given time framework which is known as Planning Process.  Actual Performance is compared to Planned Performance in control, so planning and controlling are interlinked and are known as P&C systems
  • 5. Planning activities of an organization  Coordinating activities of an organization  Communication information to different levels of the hierarchical structure  Evaluating information and deciding the actions to be taken  Influencing people to change their behavior.
  • 6. A responsibility centre is an organisation unit that is headed by manager who is responsible for its activities.  delegation of responsibility for specific to successive lower levels of organisation.  motivation of the level of management to which a certain task has been delegated.  measurement of the achievement of specified objectives.
  • 7. The key consideration in determining the responsibility centre is  ability to control cost or revenue  determining the question of controllability  evaluation of responsibility centre as per predetermined criteria
  • 8. The responsibility centres may be classified as  Revenue Centres  Expense Centres  (III) Profit Centres  (IV) Investment Centres
  • 9. In a revenue centre, output (I.e., revenue) is measured in monetary terms, but no formal attempt is made to relate input (I.e., expenses or cost) to output.  The main focus of management’s efforts will be on revenue generated by it.  The sales department is an example for a revenue centre.  The effectiveness of the centre is not judged by how much sales revenue exceeds the cost of the centre.  Sales budget are prepared for revenue centre and budgeted figures are compared with actual sales.  Generally the costs are not related to output.
  • 10. It is the lowest level of responsibility centre in an organization.  Its manager is basically responsible for production of a product or service; his decision authority relates to how human resource, machinery and materials should be used to produce the product or service.  Expense centre manager has no control over revenues, profits or investment.  He has no control over marketing decisions or investment decisions.  Total performance of an expense centre manager depends on how effectively and efficiently an expense centre is operated.
  • 11. Effectiveness of an expense centre manager will depend on a host of non-financial parameters such as maintaining quality level of output, compliance with production schedules and targets, maintaining morale of the workers and so on.  Normally, separate reporting systems are used to report effectiveness.  Efficiency is judged in terms of financial performance.  It is measured and reported by the responsibility accounting system.  Evaluation of the financial performance of an expense centre manager is by comparing the actual expenses of the centre against the budgeted expenses.
  • 12. A profit centre is an organizational unit responsible for both revenues and costs.  Profit centre manager has no control over the investment in the centre’s assets.  Managers are concerned with both the production and marketing of the products.  Activities of the manager is much more broader than that of a revenue centre manager because of the responsibility to produce the product most efficiently.  Profit centre’s performance measured in terms of profit.  It enhances profit consciousness  Example:division of a company that produces and markets different products.
  • 13. An investment centre is responsible for the production, marketing and investment in the assets employed in the segment.  An investment centre manager decides on aspects such as the credit policies, inventory policies, and within broad framework.  Investment centre manager responsible for profit in relation to amounts invested in the division.  Financial performance of the manager of the division is measured by comparing the actual with projected rate of return on investments of the centres
  • 14. Audit is the activity of examination and verification of records and other evidence by an individual or a body of persons so as to confirm whether these records and evidence present a true and fair picture of whatever they are supposed to reflect. Audits are most commonly used in the accounting and finance functions
  • 15. Audit category Brief description •Gives an opinion on the accuracy of the financial Financial statements statement audit •Ensures compliance with the relevant accounting standards and reporting framework •An independent appraisal function established within Internal audit an organization to examine and evaluate its activities as a service to the organization •Need not be limited to books of accounts and related records •Deters, detects, investigates, and reports fraud Fraud auditing and •Forensic: related to the legal system, especially forensic audit issues of evidence •Audits operational aspects of the enterprise Operational audit •Quality audit, R&D audit, etc
  • 16. Audit category Brief description •Audit of computer systems Information •Checks whether the computer system safeguards systems audit assets, maintains data integrity, and contributes to organizational effectiveness and efficiency •Audit of the management, as a tool for evaluation Management audit and control of organizational performance •Examines the conditions and provides a diagnosis of deficiencies with recommendations for correcting them •Audit of the enterprise's reported performance in Social audit meeting its declared social , community, or environmental objectives •Environmental compliance audit: a checking Environmental mechanism audit •Environmental management audit: an evaluation mechanism
  • 17. Staffing the audit team  Creating an audit project plan  Laying the ground work  Conducting the audit  Analyzing audit results  Sharing audit results  Writing audit reports  Dealing with resistance to audit recommendations  Building an ongoing audit program
  • 18. Identify opportunities for improvement  Identify outdated strategies  Increase management’s ability to address concerns  Enhance teamwork  Reality check
  • 19. In the rapidly changing world of business, considering only the financial measures of performance gives an incomplete picture of the overall organizational performance. It has become increasingly necessary for organizations to simultaneously look at non financial measures for this purpose.  Concepts like JIT, TQM, and SIX SIGMA have brought out the growing importance of non financial measures for evaluating the organizations overall performance.  A combination of financial and non financial measures gives a better picture of organizational performance. One concept which has received universal acclaim is the “Balance Scorecard” (BSC), proposed by Robert Kaplan and David Norton in 1992.
  • 20. perspective Underlying question Customer perspective To achieve our vision, how should we appear to our customer Financial perspective To succeed financially, how should we appear to our shareholders Internal business To satisfy our customer and shareholders, at what business perspective processes must we excel? Innovation/learning To achieve our vision, how growth perspective will we sustain our ability to change and improve?
  • 21. If an organization emphasizes only short-term or financial goals, it will not be able to successfully execute its strategies and excel in the business. The balance scorecard serves as a tool for strategic performance control by clarifying the vision and strategy of the organization and articulating the top management's expectations
  • 22. A transfer is referred to the movement of goods from a responsibility center to another, within the same company  Different types of responsibility center, belonging to different organizational levels, are involved in the transfers
  • 23. Many organizations set up business units that cater to the needs of other business units within their own fold. For example, one business unit may manufacture components that are used by another business unit to assemble the final product.  Here , there is a transfer of goods from the first business to the second and the concept of transfer pricing comes into play.
  • 24. Decentralization is one of the approaches that many large organizations use to attain operational effectiveness. However , the main challenges in operating in a decentralized manner lie in designing responsibility structures and formulating appropriate policies and methods to determine the performance of the responsibility centers.  The technique of transfer pricing plays an important role in the smooth functioning of responsibility structures in such an organization
  • 25. Goal congruence:- the divisional manager in maximizing the profits of his division, should not engage in decision-making that fails to optimize the organization’s performance.  Performance appraisal :-it should aid in reliable and objective assessment of the value added activities by profit centers toward the organization as a whole  Divisional autonomy:- each divisional manger should be free to satisfy the requirements of his profit center from internal or external sources. There should be no interference in the process by other divisions like buying centers and selling centers
  • 26. Budgets are business plans that are stated in quantitative terms and are usually based on estimations.  These plans aid an organization in the successful execution of strategies.  Due to the uncertainties in the business environment and / or due to wrong estimation, there may be significant deviations between the a c t u a l s and the plans.  Budgeting as a control tool, provides an action plan for the organization to ensure least deviations
  • 27. Budgets are used to give an overview of the organization and its operations. They are useful in resource allocation whereby resources are allocated in such a way that the processes which are expected to give the highest returns are given priority.  Budgets are also used as forecast tools and make the organization better prepared to adapt to changes in the environment
  • 28. Budget preparation requires the participation of managers from different functions / departments. This helps in integrating the tactical and operational strategies of the departments with the corporate strategy of the organization.  Budgets act as a means to verify the progress of the various activities undertaken to achieve the planned objectives. The verification is done by comparing the a c t u a l s against standards
  • 29. They help in the delegation of authority and allocation of responsibility and accountability to more people in an organization. They thus promote division of labor, which , in turn, promotes the process of specialization. Functional specialization leads to the overall efficiency of the organization
  • 30. Creating a budget department or appointing a budget controller  Developing guidelines for budget preparation  Developing budget proposals at department/business unit level  Developing the budget for the entire organization  Determining the budget period and key budgets factors  Benchmarking the budget  Budget review and approval  Monitoring progress and revising the budgets
  • 31. Types of Budgets Characteristics Examples Appropriation budget A ceiling is set for certain Training, advertising, sales discretionary expenditures promotion and R&D Based on the management decision Flexible budget A static amount is established The static part: Salaries, for discretionary and committed depreciation, property taxes, fixed costs and a variable rate is and planned maintenance. The determined per unit of activity flexible part : direct material, for variable cost direct labor, and variable overhead .sales commission Capital budget Decisions regarding potential New plant and equipment investments are made using discounted cash flow techniques Master budget A comprehensive plan is All revenue and expenditures developed for all revenue and for any organization expenditure
  • 32. What is EVA EVA = Economic profit  Not the same as accounting profit  Difference between revenues and costs  Costs include not only expenses but also cost of capital  Economic profit adjusts for distortions caused by accounting methods  Doesn’t have to follow GAAP  R&D, advertising, restructuring costs, ...  Cost of capital accounted for explicitly  Rate of return required by suppliers of a firm’s debt and equity capital  Represents minimum acceptable return.
  • 33. NOPLAT Net operating profit after tax  Operating capital Net operating working capital, net PP&E, goodwill, and other operating assets  Cost of capital Weighted average cost of capital %  Capital charge Cost of capital % * operating capital  Economic value added NOPLAT less the capital charge
  • 34. Net operating profit after tax (NOPAT) - Capital charge (= WACC * Capital) = Economic value added (EVA)