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Change management PMI

  1. survive & thrive
  2. “The Only Thing That Is Constant Is Change” Heraclitus
  3. Nestle executive in a 2002 interview with CIO magazine the executive summarized what the company had learned. “No major software implementation is really about software. It’s about change management… When you move to SAP, you are changing the way people work… You are challenging principles, their beliefs and the way they have done things for many years” Jon Madonna, CEO KPMG Marwick in Jumping the Curve “Nothing stops an organization faster than people who believe that the way they work yesterday is the best way to work tomorrow. To succeed, not only do your people have to change the way they act, they’ve got to change the way they think about the past.” “Supportive Quotes ©”
  4. 1976-1990 *90% market share in film *One of the Most valuable brands
  5. What do you think happened? Resistance It’s a human condition Hard to change norms and habits People fear change and leaving their comfort zones Resistance can be your friend
  6. Reasons why people resist change in the workplace 1. Loss of Job 2. Bad Communication Strategy 3. Shock and Fear of the Unknown 4. Loss of Control 5. Lack of Competence 6. Poor Timing 7. Lack of Reward 8. Office Politics 9. Loss of Support System 10. Former Change Experience
  7. Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved. Definition The focus is on the wider impacts of change, particularly on people and how they, as individuals and teams, move from the current situation to the new one. Types of change include: • Process change • Organizational restructure / Join merge • Culture change • Facilities / location change • IT / System implementation • Management change
  8. The change curve psychiatrist Elisabeth Kubler-Ross
  9. Denial • How good things were in the past • It can't happen here • Refusing to hear new information • Fear of leaving comfort zone • Numbness Resistance • Anger • Stubbornness • Blaming others • Complaining • Getting sick or lost • Doubting ability Signs of each phase
  10. Exploration • What's going to happen • Seeing possibilities • Chaos / Unfocused work • Indecisiveness • Positive energy • exploring alternatives Commitment • Where I am headed • Focus • Teamwork • Vision • Cooperation • Balance Signs of each phase
  11. Guidelines • Why do I feel like this • Anger management • Less reactivity • Where to focus my energy • Enhance self awareness • Notice automatic thoughts • Reach out for help • Be solution focused • Be open and flexible • Accept that some things are out of your control
  12. How to tackle negative resistance? Think strategically and make your message clear Listen – Feedback channel Build engagement - Committees Communicate – communicate – communicate Training for everyone Measure results and celebrate success
  13. Change Management Methodologies
  14. Lewin's Change Management Model Stage Specific activity Unfreeze 1. Determine what needs to change 2. Ensure there is strong support from upper management 3. Create the need for change 4. Manage and understand the doubts and concerns Change 1. Communicate often 2. Dispel rumors 3. Empower action 4. Involve people in the process Refreeze 1. Anchor the changes into the culture 2. Develop ways to sustain the change 3. Provide support and training 4. Celebrate success!
  15. Beckhard and Harris' Change Equation Dissatisfaction Desirability Practicality Resistance to Change
  16. Change management should typically cover: 1.Sponsorship: Ensuring there is active sponsorship for the change at a senior executive level within the organization, and engaging this sponsorship to achieve the desired results. 2.Buy-in: Gaining buy-in for the changes from those involved and affected, directly or indirectly. 3.Involvement: Involving the right people in the design and implementation of changes, to make sure the right changes are made. 4.Impact: Assessing and addressing how the changes will affect people. 5.Communication: Telling everyone who's affected about the changes. 6.Readiness: Getting people ready to adapt to the changes, by ensuring they have the right information, training and help. 7.Measure results: Celebrate success.
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