Emotional intelligence (EQ or EI) refers to the ability to perceive, understand, and manage emotions. It involves abilities such as accurately perceiving emotions, using emotions to facilitate thinking, understanding emotional language and signals, and managing emotions to achieve goals. EQ is important for both professional and personal success as most decisions involve emotions and attuned to others' emotions is important for interacting cross-culturally. Developing EQ involves reducing negative emotions, understanding people, avoiding stress, expressing emotions positively, thinking positively, learning from failures, and maintaining hope.
2. What is Emotional Intelligence?
Emotional Intelligence (EQ or EI) is a term created by two researchers – Peter Salovey and
John Mayer and popularized by Dan Goleman in his 1996 book of the same name.
EI is the
● Ability to perceive emotions in oneself and others, accurately
● Ability to use emotions to facilitate thinking
● Ability to understand emotions, emotional language, and the signals conveyed by emotions
● Ability to manage emotions so as to attain specific goals
In practical terms, this means being aware that emotions can drive our behavior and impact
people (positively and negatively), and learning how to manage those emotions – both our own
and others – especially when we are under pressure.
3. Almost every business decision we take on daily basis is based on emotions.
We feel choice A is better than choice B, so most of time we take decisions
based on how we are feeling what our gut feelings are inclined to.
Being attuned to other people’s emotions and concerns is even more important
today, when teams are cross cultural, businesses are global thus
increasing the complexity of interacting on how emotions are expressed.
You need to have an intelligence to understand the processes involved with
management as well as having the skills to get others to perform effectively
for you.
No matter how intelligent you are, to get others to perform effectively you need
a high EQ.
4. EI is the key to both professional
and personal success.
EI is the capacity to Recognize
our own and other’s emotions
Discriminate and recognize
different feelings Use
emotional information to guide
behaviour Manage emotions
in order to achieve goals
5. “Anybody can become angry-that is easy, but to be angry with
the right person and to the right degree and at the right time
and for the right purpose, and in the right way- that is not
within everybody’s power and is not easy”
-(Aristotle)
6.
7.
8.
9. Strides in the field of
Emotional Intelligence
1964
Paper by Michael
Beldoch
1990
Peter and Salovey (EI
Pioneers)
1995
Dr. Daniel Goleman’s
“Emotional
Intelligence: Why it can
matter more than IQ”
10.
11. High EI Low EI
❏ Influence others
❏ Get help from others
❏ Stay cool
❏ Recognize their own emotional reactions
❏ Say the right thing
❏ Manage self and others while negotiating
❏ Motivate themselves
❏ Always stay positive
❏ Don’t understand how others feel
❏ Don’t manage others’ feelings
❏ Self-centred
❏ Overestimate themselves
❏ Poor problem solving skills
❏ Overly passive/aggressive in
communication
❏ Don’t feel happy in life
❏ Wind up aimless
12.
13.
14.
15. How To Develop EI ?
1. Be a Human
2. Reduce Negative Emotions
“Bura jo dekhan mai chala, bura na milya koye
Jo bura khoja apna, to mujhse bura na koye “
“I searched for the crooked, met not a single one
When searched myself, “i” found the crooked one”
16. 3. Understand People
“To understand is to forgive”
“Any fool can criticize, condemn, and complain but it takes character and self
control to be understanding and forgiving (Dale Carnegie)
4. Avoid Stress and Stay Calm
5. Express your emotions
“Holding onto anger is like grasping a hot coal with the intent of throwing it at
someone else; you are the one who gets burned” (Buddha)
6. Think Positive
17. 7. Learn from Failure
“I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26
time, i’ve been trusted to take the game winning shot and missed. I’ve failed
over and over and over again in my life. And that is why i succeed” (Michael
Jordan)
8. Be Hopeful
“We must accept finite disappointment, but never lose infinite Hope” (Martin
Luther King)
