Customer & Online Services

1. Customer & Online Services
JUNE 2015

2. OVERVIEW
•Introduction
•Inventory (New, Featured & Used)
•Online Services
•Customer Services
•CRM | Lead Management
•Additional Information

3. INTRODUCTION
• Welcome
• Where we are going…..
THE PARCS CULTURE

4. My Personal Customer Service Goal..
www.Philosophy.GO
WIN: For the Customer
WIN: For the Company
WIN: For the Employee
Increase sales by providing the BEST Customer Service Imaginable, increase
profits to insure reinvestment and growth, increase your paycheck to help you
achieve financial goals.
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5. INVENTORY
• All Locations | USED & FEATURED
• Weekly Scheduled Visits
• STAR Rating System
• Increase traffic, sales, opportunities
• Additional Resources
Outside websites (TractorHouse, PreOwnedKubota, etc.)
Assist in usage and development.

6. ONLINE SERVICES
• PARCS.com | Web Content Management
• Email Set-Up | Configuration
(Business Email / @parcs.com | Gmail Accounts)
• Inventory Resources
(Website, Ebay Storefront, CraigsList, Facebook Inventory)
• Social Media
(Facebook, YouTube, Twitter, etc.)

7. CUSTOMER SERVICE
• Point of Contact – thru – Follow up
Step Program, status, calls, surveys, feedback, evaluations.
All leading to improved experience.
• CRM | Customer Relations Manager| more in a minute……..
• Accessibility; Always available to assist you.
• On-Call / After Hours Customer Service | 304.871.3271 |
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8. CUSTOMER SERVICE
• What is a CRM? (Customer Relations Manager)
A point of “Status”;
Shoppers, buyers, repeat to..
Purchased, parts, or service, etc.
• PSN Lead Management Integration
• Infinity Data Base (Targeted Marketing/Events/ Promotions Future Sales)
• Roles & Responsibilities
General Managers, Sales Team, Customer & Online Services
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9. CUSTOMER SERVICE
• A DEFINED WORK-FLOW
• Your Individual Approach & Follow Up
• C&O Services Approach & Follow Up
• Combinations which INCREASE our Customer Relationships
Customer & Online Services is:
Here to help you support our customers through every step
of their experience with PARCS Superstores.
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10. INFORMATION & OPTIONS
• Network Integrations
• Defined TEIR Management Structure
• Uniformity across the company & locations
• Your feedback, suggestions for Improvements
QUESTIONS | COMMENTS | CLOSING