Everything we have learned in 35 years of working with People

1. BREAKING
HEADS
The Secrets of Economic Management
& Leadership in Orbit
Peter A. Hubbard
Produced by Adventure Art & Design
Computer Art & Design by Danielle Kunowski and Heidi Atlanta den Ronden
Wordsworth Ink Publishing - Brisbane, Melbourne, Sydney,
Washington, New York, Chicago, Minneapolis

2. Contents
1 The Secrets of Economic Management and Leadership in Orbit
2 It’s What You Do That Gets You Into Orbit
3 The Effective Management of Stress in Orbit
4 Take One in Orbit
5 The Secrets of Learning in Orbit
6 The Secret of Personality in Orbit
7 Chaos Theory in Orbit
8 Take Two in Orbit
9 The Secrets of Attitude in Orbit
10 The Secrets of Communication in Orbit
11 Take Three in Orbit
12 The Secrets of Group Dynamics in Orbit
13 The Secrets of Motivation in Orbit
14 The First Pregnant Pause in Orbit
15 The Secrets of Profit in Orbit
16 The Secrets of Strategy in Orbit
17 The Second Pregnant Pause in Orbit
18 Take Four in Orbit
19 The Secret of the Swimming Pool in Orbit
20 The Third Pregnant Pause in Orbit
21 The Secret of “I” in Orbit
22 The Secret of “P” in Orbit
23 The Secrets of Fighting City Hall in Orbit
24 The Secrets of Animal Cunning in Orbit
25 The Secrets of Space in Orbit
26 The Fourth Pregnant Pause in Orbit
27 Force Multiplication in Orbit
28 Your Abilities in Orbit
29 Politicians, Priests, and Lawyers in Orbit
30 Yes and No in Orbit
31 The Common Mind in Orbit
32 Little Acts of Kindness in Orbit
33 The Personality Grid in Orbit
34 The Final Pregnant Pause in Orbit
35 Winning with Orbit
36 The Flight of the Bumble Bee into Orbit
37 The Orbit Story

3. The Principles in Orbit
Author’s Note System Objectives:
The preceding work was first published as “Chapter 8” • Support the People Systems with real operational
of “The Orbit Economic Management and imperatives, which maximize Profit potential and
Performance System Operator’s Manual”. minimize waste potential.
Orbit System Summary :
The Principles in Orbit
• Illustrate, illuminate, and support the creative
contribution of every Person by creating an
The Orbit System has been developed around a series
environment where people can make mistakes
of non-negotiable, research proven psychologically
and succeed, working towards the outcome of
based performance Principles :
“doing it once, well”.
• HOT – Honest, Open, Transparent – all
As this behavioral stance became more and more
processes, activities, transactions, relationships,
identified as the corner stone of the Orbit Process,
communications, processes, and concepts are
and its subsequent rapid and wide spread success,
discussed and delivered in a HOT environment, at
it seemed appropriate to publish “Chapter 8” as a
all times, without exception.
stand-a-lone book, largely because Industry’s other
• All Data and Information is fully distributed, to than Health began showing great interest in adopting
every possible outlet within the organizational the Orbit System, modified and supported for their
system, and this data is available to everyone, and operational specifics.
not filtered or limited by technology or policy.
• The Operational imperative comes before the Consequently, the Orbit Economic Management
Financial imperative. and Performance System has now been tailored for
• All Performance metrics are Transactional the Local Government, Transportation, Education,
based, and negotiated and owned by the People Utilities, Waste Management, Diagnostic and
responsible for the transaction. Pathology markets.
• A Knowledge Management & Information System
will provide the communication pathways to Several Countries are presently considering its use
encourage the free ranging contribution to as the foundation for their national service provision
experiential learning by everyone involved in the processes, in a range of dynamic implementations.
process.
• The Operational Environment will be managed
using a Balanced Score Card concept, where every If you would like a copy
report considers the four attributes of Financial of the original “Orbit
Outcomes, Systems and Processes, People, and Economic Management
Client impacts. and Performance System
• All Activity will be recorded at the lowest level of Operator’s Manual”, email
the Organization, using a single entry, single page, your details and postal
single process, single system input. address to the Author at :
People Objectives:
• Reduce stress, duplication, “busy” work, and Peter_Hubbard@OrbitSystems.com.au
promote conscious longitudinal thinking, efficiency,
,and creative contribution to the Organization and The nominal cover charge of $386.95 (US) will be
its Profit potential; waived if the Book is for personal of professional use.

4. The Secrets of Economic Management and Leadership in Orbit 1
1 The Secrets of Economic The Ten Commandments of Leadership in Orbit
Management and Leadership
1. To maximize your Leadership ability, you must
in Orbit
change — and if you really change, everyone will
follow your Lead.
Economic Management and Leadership are the
two most critical aspects of performance in any
2. True Leadership requires great love, of yourself
organization, especially one dedicated to delivering
and of all others.
Service.
3. In losing respect for others, you lose a measure of
Leadership is essentially easy — it’s simply taking
self-respect, and diminish your Leadership ability.
people where they don’t know they can go.
4. No one can, or wants to, develop your
Economic Management is a little harder — you have to
Leadership ability for you.
understand the full range of dynamics that affect your
inputs and your outputs, and the metrics by which you
5. You can replenish your Leadership ability by
have to Measure, Manage, Change, and Profit.
doing new and different things, and by avoiding
repetitious habits.
The Orbit System is a gigantic leap into the future
for most CEO’s. COO’s, CFO’s, Administrators,
6. You can always quit and run away, but you can
Corporate Officers, Financial Managers, and IT/IS
never run away from yourself.
Specialists.
7. The process of quitting quickly diminishes your
Research shows clearly that the Health Industry is one
Leadership ability.
of the most poorly served in terms of organizational
management. Orbit reverses this situation, by providing
8. Where there’s a will, there’s a way. Just by deciding
the most comprehensive, and arguably the most
to do something (be a Leader) you empower
integrated process available anywhere in the world.
your intellect, and your Leadership ability swells
and builds like an infectious disease.
The real business that responsible
Management should be involved in is 9. Your true Leadership ability comes from within,
the supply of Information Streams and and is directly proportional to the purity of your
Knowledge Management Processes to
soul, and the honesty of your intent. It is fuelled
everyone involved in any Process that
has a desired Outcome. by positive, right actions, and is destroyed by
negative, wrong actions.
so that they can make Quality Decisions that
have maximum acceptability by the System 10. Demonstrating Leadership, on every possible
Value of a Decision = Quality X Acceptance occasion, reduces Stress, and prolongs Life!
Yours, and all those who depend on you.
To understand the power you have at your fingertips, And always remember that Leadership is taking
you only have to understand the Ten Tenants of People where they don’t know they can go.
successful Leadership, as they apply to Change
Management — and the implementation of Orbit. Developing your true Leadership ability is like
awakening a sleeping giant, or surviving a one

5. The Secrets of Economic Management and Leadership in Orbit 1
thousand-bomber raid on your mind. It is a “shocking”
experience, because it tends to set your imagination Management provides the Information
and the Knowledge base
and your intuitive abilities on fire, which Motivates
you to great heights. There is simply nothing you “If you can change the information streams
can’t do if you develop your Leadership ability to its into the mind, and directly contribute to
fullest potential. knowledge acquisition, you can dramatically
impact on attitude formation and behaviour.
Nothing. Replace one thought with another, one
pattern with another.
So what is your real Leadership ability?
And you can effectively change the outcome
It is your personal (individual, private, your own, secret, without interfering with the form!”
and special) power (force, control, influence, authority, forces Transparency in Transactions
direction, and mastery), and it is the sum total of all forces honesty
your experience, of all your learning, and of all your forces value statements and
abilities. It is available to all, but accepted by few. It is adherence to Values and Behaviours
something that can and does make a real difference, to
you and to everyone who comes in with you. If you are Leader, you are always looking for the good
things in People, never their faults. You are always on
It’s what makes the difference between being rich the lookout for improvement and a way to do things
(affluent, wealthy, prosperous, and comfortable), better. You are comfortable being “you”, and helping
having true prosperity (fame, prestige, status, and others to be themselves.
happiness), and being ultimately successful (efficient,
prosperous, triumphant, victorious, distinguished, Becoming a Leader is easier than you think.
outstanding, and a star). Not to mention the long,
rich Life you will live as a consequence. All you have to do is understand what it is that is working
against you, and discover how to deal with it.
Leadership is a philosophy, an attitude, and a way of
approaching the way you do things. It encompasses You need to appreciate how simple, yet complex,
everything that is transacted in any environment, and being human can be!
demands that an Honest, Open, and Transparent
process be at the very heart of every profit What follows are all the secrets we have learnt over
exchange. the last 30 years, working for some of the biggest
and best performing Organizations in the world.
As someone much wiser than us said, “If you
positively perform for your People, Your people will Welcome to Orbit, all that remains is for you to take
profitably perform for you”. advantage of what is clearly a huge opportunity to
maximize your potential, and that of your Service.
And perhaps, even make a Profit!

6. It’s What You Do That Gets You Into Orbit 2
2 It’s What You Do That Gets accidents either physical or mental, and the greatest
Life shortener and killer of all, self induced Stress.
You Into Orbit
At this point, it’s enough for us to realize that Stress
From the time you are born, only one thing about you is
affects us all, shortening our natural Lifespan, and
true. And that is, sometime, somewhere, you will die.
killing us before our Time. We will look at Stress in
all its evil in the next chapter. What we need to do
If you view these two events — being born,
first is to discover what causes Stress, so we can get
and dying — as the start and finish of something
your Life back in balance.
great — your Life, and Your contribution to the planet
as a human being — you begin to understand what
Essentially, Stress is caused by the real difference
it means when someone says, “A person is defined
between your perceptions (what you believe is
and judged by their actions, what they do, not who
happening, and act out) and your reality (what is really
they are, or pretend to be”.
going on). Initially, this might be a difficult concept to
understand, but the simple way to approach Stress
What you do between the start and finish of your
is that if your heart rate is elevated, your skin flushed
Life utterly defines you.
or hot, your muscles in tension, and your mind is
tense, tight, confused, disturbed, angry, upset, or
If you look at the back of your Birth certificate, you
just plain befuddled, then the chances are you are
will not find any story about who you are to be, what
suffering from the normal Life shortening effects of
you might do, what mountains you might climb, what
self induced Stress.
rivers you might fall into on the way. Likewise, your
Death Certificate lists absolutely nothing about who
And Stress is both insidious and accumulative.
you were, what you achieved, your successes or
failures, your hopes or desires.
Insidious because it creeps up on you when you least
expect it, robs you of your ability to think and act, and
Both documents only list the absolute rational facts
accumulative because it does a little bit of damage
concerning your given names, those of your parents,
every time, that over your Life, effectively reduces
and details concerning authoritative witness.
your potential. The physiological damage Stress
generates is irreversible. The psychological damage
The only “story” that will exist about you will be in
Stress inculcates can be both reduced and repaired.
the collective memories of those that knew you, and
Better still, with the correct use of your mental
the various books, documents, photos, pictures, data
faculties you can actually reduce your predisposition
bites and bytes, and records that you passed through
for self-inducing Stress, and dramatically enhance
on your way.
both the quality and quantity of your Life.
There is one other literal truth about you — when
If you think of your Life energy as the available
you are born, you come into the world with a
power in a giant battery, then it’s easy to see that
limited, finite, unknown quantity of “Life” energy,
as the power is used, the energy in the battery runs
which starts to be expended from the very second
down, until eventually it is dead. You can speed up
you take your first BREATH.
the power draining process by using the battery for
something it is not designed for; short circuiting the
Many, many things from that moment on, will
terminals; using too many things hooked up to it; or
contribute to robbing you of your rightful natural
just by simple abuse.
Lifespan. Things like eating badly, smoking, drugs, bad
environment, lack of will power, poor Life choices,

7. It’s What You Do That Gets You Into Orbit 2
The same is true of your Life energy. Make your Who really lost?
body do something it’s not designed for, like ingesting
smoke, drugs, fatty foods, or foreign objects, and you Humanity, and the families of the thousands of People
use disproportionate quantities of Life energy trying killed on both sides.
to get your system back into balance. Having a severe
mental attack, by hating someone or something, Who won?
yelling, losing control, becoming furious, behaving
in an emotionally forcefully manner, all contribute to Nobody. Some dirt may or may not have been
sucking out your Life energy at a faster than normal advanced on, some ideal momentarily shown to be
rate. A virtual “short circuit” of your mental and brighter than a shooting star (shooting stars are dying
energy generating processes. By trying to do too rapidly as they produce their sometimes spectacular
many things at once, making mistakes and not learning effect) and someone’s pride may or may not have
from them, and dissipating your efforts through lack been satisfied.
of control, you contribute to a disproportionate use
of your personal resources — just like sucking the It has been said, “Nothing of any great import or
energy out of the battery. lasting value has ever been resolved by the use of
force — not even victory”.
And by just not taking reasonable, balanced proper
care of yourself, you allow your Life energy to slip Now, you may point to the Great Wars of any
away forever, like sand running out of a sock. century, and justify them on the basis that a great Evil
was defeated by the powers of virtue and good. That
Where does Leadership come in? may be true. But it is also true that at some point well
before the War started, it could have been avoided.
If you are at WAR with someone, or something
(government, neighborhood, any hate object), then All it would have taken is a few strong Personalities to
you are focusing your mental and physical resources stand up and lead their People into Peace — because
on a very destructive emotional process, one that of their utter conviction that they, themselves, were
leads to massive quantities of self-induced Stress, at Peace with themselves, and that they wanted that
and one that sucks up your Life energy faster than a State for everyone else likely to be enjoined in any
speeding bullet! disastrous, soul destroying, WAR.
WAR is HATE, WAR is PASSION, WAR is DREAD, In even simpler terms, someone’s EGO and GREED
WAR is FEAR, WAR is LOSS, WAR is never won, it got in the way of Leadership.
is merely resolved, usually by force, with so called
winners and losers, and there are always more losers Those of you who get this far, and are outraged by
than winners. this concept, should go no further, for you are not
at Peace with yourself, and therefore can never be
History tells us though, that as Time marches a Leader! In all probability, your EGO is such that
inexorably on, the difference between the winners it often gets in the way of your achievements, self-
and the losers diminishes, making it very hard to limiting how far you go, and how high you reach.
explain rationally, in retrospect, exactly what all the
fuss was about. You will be centered on “you”, and will likely have
trouble reaching down into your personal truth to be
One side loses 157,546 People, killed in the conflict. objective about your real role in the Universe.
The other side only loses 10,231 People, and they
are celebrated as the conquering heroes!

8. It’s What You Do That Gets You Into Orbit 2
You will not believe that Leadership is possible, or terms. We put it far away from ourselves, as if the
perhaps even worthwhile, and you will funnel all very remoteness of the disaster protects us from its
your negative energy into making your destructive consequences.
view of your world come true.
But WAR is not waged by countries, or things. WAR
When you HATE, emote negative PASSION, is waged by People. People like you and I. All over the
DREAD an outcome, FEAR something or someone, world, for all sorts of reasons. And if it truly is a People
you are setting yourself up for a bitter emotional thing, then starting with you, you can stop it, make a
bargaining process that costs much more than it real difference, simply by starting with yourself.
ever returns. It sucks our your Life energy, fuels your
negative inner posture, and then increases the rate Check you EGO in at the door.
at which you consume you Life energy, effectively
shortening your natural Life expectancy by years! A Be a Leader with you.
mean, nasty, vicious cyclic pattern that has only one
outcome — you die faster, earlier, and in a manner Then be a Leader with everyone around you.
probably not of your choosing.
And then use the force multiplication of a group of
And the chances are that you will die unhappy, bitter, dedicated Leaders to spread Peace like a virus, to
and unfulfilled. every domain you can reach.
It also helps to accelerate the destruction of those We are a huge collective society of different races,
around you. cultures, beliefs, religions, Behaviors, attitudes and
habits, and yet we are one.
And yet, over half the world today is at WAR with the
other half, using bigotry, persecution, starvation, denial, One Person, just like you.
politics, religion, bullets and bread as weapons of mass
destruction, more efficiently than any atomic bomb. Can you really make a difference? Can you be a
Leader in your Time?
You cannot open a newspaper, or tune in the TV
News without seeing violent bloodshed, startling What the Mind can conceive, you can do!
poverty, or raw emotion in the context of someone
being killed, some country flattened or sunk by a As a wise man once said, “It’s all in your mind”, and
disaster, or news yet again of a human tragedy of such fortunately, it is just that. All in your mind. So let’s take
proportions that seemingly no one can cope with it. a quick look at Stress, and your part in it, and take the
first tentative steps towards Leadership — at least with
The rhetoric is always powerful and justified by the yourself, as a very good start.
other side’s actions (or assumptions of their actions),
and the iron fist is always delivered by the young and
the fit.
Why do we do this? How does any intelligent person like
you tolerate this destructive, negative, type of Behavior?
Because most of us really don’t understand the
consequences of WAR in individual, personal,

9. The Effective Management of Stress in Orbit 3
3 The Effective Management of Now, every body has many, many constituent
parts, but in the interests of keeping you interested,
Stress in Orbit
we’re going to look at you as having a homogenous
“physical” part, and a “mind” part. Let’s break this
Stress is a killer. If you want to enjoy a long, healthy,
down further into simple pictures.
productive Life, you simply have to learn how to
kill off Stress stone motherless dead as fast as you
Physiology (the “physical” bit) is the study of the
possibly can. Hard words for a Leader, but necessary.
biomechanics (the way things work) of physical
And if you haven’t got what it takes to kill it, then at
activity, caused by chemically derived stimulus (these
the very least, you have to discover how to manage
chemicals are produced in your body as a function of
it, so that you are in control of your Life, and not
your normal activity, and make your muscles work,
have Stress in control of you.
your heart beat, your blood flow, and lubricate
your mind). In simple terms, we look at your frame
Stress is caused either by the physical and emotional
(skeleton), your cardiovascular system, and what
reaction to a trauma, such as when you injure
holds it all together (the many constituent parts
yourself, or it is self-induced as a direct result of your
mention above), such as your cartilages, ligaments,
perceptions being completely out of sync with your
tendons, and muscles — this is Physiology in its
reality. In truth, in most People, this is the major
rawest sense.
cause of Stress, and Stress induced illnesses, of which
there are many.
The “mechanics” of being a Human being.
And they are all silent and professional killers!
Your body — the “physical bit” — is stimulated by
interpreted input from your five senses — sight,
High blood pressure, cardiovascular failure, organ
touch, smell, hearing and taste. Or your body is
failure, reduced mental capacity, stroke, rapid ageing,
stimulated into action by a direct command from
and numerous other diseases to many to mention
your “Mind”. Either way your mind becomes heavily
wait in the wings of Life ready to pounce at the first
involved in this process, and we label the study of this
quiver of tension.
type of activity “Psychology”.
Let’s look at Stress from a clinical point of view, and
Psychology is simply the understanding of
discover how to rein in this killing machine, and make
Neuromechanics, or the ability of the “Mind” to
it your slave. In truth, your first big step to Leadership,
perceive and interpret the information received from
and it’s easier than you think.
the five senses, and cause an action as a result of
this stimulus — or generate activity of its own accord
The Study of Stress is primarily focused on the
inline with your attitudes and beliefs (both of which
Physiology and the Psychology of the Human
determine your actions).
organism, and its interaction with external and
internalized stimulus. Theses are big words, but with
The study of Psychology looks at the Central Nervous
a very simple heart. They mean that we look at how
System, the Parasympathetic Nervous System, and
the body and the mind interact in the environment,
the Conscious, Unconscious, and Subconscious way
and the effect each has on the other in the process
your “Mind” works — for you, or against you.
of living.
The Conscious “Mind” perceives language, words,
and symbols. The Unconscious “Mind” interprets
Your body, and how you affect your environment;
and generates your perception of pictures and
and the environment, and how it interacts with you
abstract images. The Subconscious “Mind” is where
and your body.

10. The Effective Management of Stress in Orbit 3
your imagination resides — ideas are generated, and training to hurl themselves right into the very heart
where your power of visualization comes from. of danger time and time again, to achieve their task.
They are overcoming their natural instincts to flee,
You “see” the word “boat” (conscious); you turn this by moderating their response to the initial “fear”
word into a picture of what the boat might look like caused by the obvious danger they face. Training can
to you (unconscious); then you imagine what you overcome fear, and overcoming fear reduces you
might do on or with this boat (subconscious). exposure to the killer Stress.
The Stress is still very real (or even imagined to be
The real business that responsible
real), but your response to the Stress is moderated
Management should be involved in is
the supply of Information Streams and by your physiological and psychological training.
Knowledge Management Processes to
everyone involved in any Process that When you become Stressed, adrenalin is produced
has a desired Outcome. in huge quantities and surges through your body,
creating the instant potential for fast and violent activity.
so that they can make Quality Decisions that
Your blood pressure rises, as your cardiovascular
have maximum acceptability by the System
system closes down the peripheral blood vessels
Value of a Decision = Quality X Acceptance to minimize potential blood loss from injury. Your
heart rate increases, as your body readies itself to
Interestingly, the Mind does not distinguish between fight or flight. Your neck hairs bristle, and blood flow
“real” and “imagined” information, and this is where is diverted from internal organs to your muscles.
self-induced Stress really starts to build and hit home. This means that precious blood, usually circulating to
your brain (where your three Minds do their work),
Because your Mind is unable to distinguish between flood to your lower body, providing extra fuel for
a “real” situation, and an “imagined” situation, the your muscles to use as you physically and mentally
reaction it creates in your body is the same. This is a prepare to run away from the perceived danger (real
critical issue, and one that needs to be examined in or imagine). When this happens, your mental abilities
greater detail. are diminished, your powers of deduction and reason
become degraded, and your intellect takes a huge hit
In other words, your Mind drives your mental and right in the IQ basket.
bodily responses based on either a real or imagined
situation, and doesn’t mind at all that it is reacting In Psychological terms, this is known as the “Fight
to something you have created, imagined, or or Flight” Syndrome, and is a primary motivational
misinterpreted, or just plain got wrong! response derived from the survival instinct.
In this “heightened state” the ability to perform tasks
Simply, Stress is a primitive response to a perceived is degraded, mental facilities are limited, perspective
threat of attack. This primate reaction is built into us changes, Behavior changes, and individual potential is
at the very level of our genes, and while with training significantly reduced toward the instinctive end of the
and awareness we can modify its effect on us, we can performance scale.
never ignore it, or pretend that it does not exist.
Worst of all, your Life energy is being sucked out
Our “hardwiring” simply does not allow it. of you faster than you can blink. In a sense, Stress
increases the rate at which you are dying!
As an example of how we train ourselves to “manage”
the threat of attack, think about Fireman or Soldiers Now, it is likely that you have been Stressed before,
and not recognized any of the symptoms mentioned

11. The Effective Management of Stress in Orbit 3
here. But if you were to be clinically monitored during air. BREATHE in deeply, right down to your boots,
even a moderate Stress attack, all of these reactions hold it for a count of ten, then expel it, pause, then
would be present to some extent. do it again. Just this one simple exercise will cut your
Stress condition by half! When you force BREATHE,
If you want some statistics on the killer Stress, you are pushing good, clean oxygen through your
consider this — in the United Kingdom, Stress and body, enriching your blood, and clearing a small part
Mental Disorders cost 30 million working days every of your mind, usually enough to use objectively in
year, and more than 5 billion pounds (3% of GDP). starting to reverse the Stress process. You are also
In the USA, compensation Claims based on Stress engaging in a conscious physical process that, just for
Disorders have increased from 5% in 1984 to 25% a few seconds, breaks the Stress cycle. Just like hitting
of all Claims in the last eight years, and cost $US200 the big red “Stop” button on a speeding train.
billion annually! Even in a relatively small Country like
the Netherlands, every 4 minutes of every working SMILE — Stress Managed Instantly = Life Extension
day one Person is diagnosed as having a Stress
derived Psychological Disorder. If every time you feel Stressed, you SMILE, you’ll
soon find that getting on top of it is easier than falling
Since 1984, Stress related Claims in Australia are up of a bike. Break the cycle, SMILE. Relax, BREATHE
395%, and now represent over 10% of all Disability in and out, put your hand on your chest and feel the
Claims. Excess Stress is linked to Heart Disease, Strokes, air rushing in and out of your ribcage. Picture it going
Hypertension, Ulcers, Bowel Disease, Musculoskeletal around in a circle, in and out, in and out.
Problems, Anxiety, Depression, Neuroses, and Drug
and Alcohol Abuse. And every one of these conditions Lower your emotional temperature, and let your
will kill you before your Time! MIND free up to engage your intellect in solving the
issue that has Stressed you out.
Medical specialists often point to the fact that they
believe over 90% of all diseases and conditions in HOT - Honest Open & Transparent
the Human body result from some form of Stress-
induced activity. So while you may die from a heart This is a process thing, and an EGO thing. If, in every
attack, kidney failure, cancer, renal failure, or other transaction, professional and personal, you insist on
complication, the precursor to the finality of the a HOT environment, where everyone commits to
outcome was that you were Stressed in the first being Honest, Open, and Transparent, there will be
place, creating the cycle of destruction that takes very little Stress. This is sometimes hard to do, but as
your Life before your rightful time. the primary Leader, it is your responsibility to manage
the agenda, by setting the example. In simple terms,
You need to understand Stress, and you need to if you want to live out your full natural Lifetime, stay
discover how to mediate its effect on you and those away from People and Process where you do not
around you. You need to train your Mind in Stress have, or you cannot create, a HOT environment!
recognition, prevention, and management.
RACE - Recognize Act Control Express
You need to remember to “BREATHE”, and the
acronyms, “SMILE”, “HOT”, and “RACE”. This is the elemental secret to managing Stress. First,
you recognize the symptoms of Stress — tension,
BREATHE — possibly the simplest, fastest, most shouting, incoherence, warm flushes, elevated heart
reliable way to start the attack on Stress is to rate, temperature, tightness in the head or chest,
BREATHE. Pretend your lungs are full of stale, bad difficulty Breathing. You may even find that it is hard

12. Take One in Orbit 4
to think and act in a rational manner. You feel tight, they have to each other, you will be preparing yourself
wound up like a spring, agitated, ill at ease. Sometimes to better manage Stressful situations.
baffled, confused, unhappy, sad, emotionally drained. “Arousal” is that heightened state of awareness that
Well, just stop it instantly and immediately! Act! we use to generate chemical elements in our system
to promote superior performance.
By Acting on your recognition, doing something
positive to break the cycle, snap the pattern, you “Characteristic Tension” is that state of arousal
seize Peace out of the jaws of confusion and Stress. where we are in control, performing at our best
Some People find it helpful to clap or make a physical or better, every molecule of our being tingling with
gesture to trigger their anti-Stress response. Others anticipation and energy. This is the state in which
simply SMILE, indicating that they are in control. Find elite performance takes place, that elusive “Zone”
what suits you best, and practice using it until you you have heard People talk about.
are so comfortable you could be standing in a room
with hundreds of People, and not feel embarrassed Both arousal and characteristic tension are “good”
to Act! Stress states — we are getting the benefit of the
adrenaline and noradrenalin, we are “pumped”,
Taking Control needs little explanation, except to physically and mentally, we are at our peak. The
say that when you are in Control, you cannot be moment you lose control of these states, you go
Stressed. Aroused, yes, but Stressed, no. Control is straight into Stress, with all the negative impact of an
everything in beating Stress down where it belongs. atomic bomb going off in your system.
It is when you lack Control that you are at your most
exposed as far as self-induced Stress is concerned. Some Stress is good. Stress under control is good. It’s
In fact, it’s the “out of control” feeling that generates only when you lose control, or perceive that you have
most Stress for most People. lost control, or cannot be in control, that the killing
effects of Stress can start to eat away at your system.
Now, Expressing yourself is not as easy as it sounds.
Many of us are naturally shy, and the idea of physically This is why using a big-muscle physical release is
or verbally expressing ourselves in company is an sometimes so effective in breaking the Stress cycle.
uncomfortable one — one that may well lead to self- Try it for yourself the next time you are Stressed — see
induced Stress! if it works for you.
But research has found that if, when you detect Stress Above all, remember the four Stress
in yourself, you make a “large” physical motion, such Busters — BREATHE, SMILE, HOT, and RACE!
as an expressive shoulder slump, fist shake, foot
stamp, or general body relax, you start to mitigate 4 Take One in Orbit
the effects of self-induced Stress.
Learning to beat Stress is easy. It’s like anything else
The very act of physical purging is a Stress breaker, so that you really want to do — all you need to find is a
long as you don’t take it to extremes. The purpose simple way to “program” yourself to deal with it.
is to tense and then relax your big muscles to help Try these four simple steps the next time you
you generate a picture of you being “calmer” than believe you might be starting to get Stressed about
you were, not a reason to strike out and create hurt anything.
in someone else.
1. Observe your current State — become
Now, there are a group of words that describe the “Aware” and make the realization a positive
passage of Stress, and in understanding the relationship acknowledgement — “I am getting Stressed” — if

13. The Secrets of Learning in Orbit 5
necessary, say it out loud. Imagine a two-meter 5 The Secrets of Learning
circle around you into which no one and no
in Orbit
force can penetrate, and visualize this space as
your very own, under your control, and only
A very important cause of self-induced Stress is the complex
your control. If necessary, physically move
way we learn something. Everybody is different, has a
yourself away from other People or things so
different learning style, pace, tempo, drive, and ability to
that you can create this “good, calming” space
absorb new things. But we all go through exactly the same
around you.
mental process getting to the point where we actually
“know” something — that is, it becomes part of our belief
2. Shake your shoulders, flex your legs, move the
structure (from which we form our attitudes, our pictures
big muscles in your body — shoulders, hips,
and “mind” models, and then create our actions).
thighs, chest, and BREATH deeply, slowly, and
calmly. Flush the Stress out with the force of
There are four distinct phases we go through when
your lungs and upper body movement. Get
Learning, and the only thing that changes is the time
your mental facilities back on line, and create a
we spend in each phase.
“mental” space that matches the “physical” space
you have already created. SMILE and physically
The first phase is what we call “Unconscious
RELAX all of your body.
Incompetence”, and that’s where we don’t know
what we don’t know. This phase is sometimes a
3. Observe your new State — notice how you
real struggle, and can cause great Stress in some
are now not quite as Stressed as you were just
People as they wrestle with the new concept they
minutes ago. Gain confidence from this change,
are being exposed to. We all have trouble accepting
and recognize that you, and you alone, have
Change, and this is the very first step in any Change
created this difference. Inwardly, repeat Step
management process. Moving into an area about
#2 but this time subtly, with small movements
which we know nothing, and exposing ourselves to
that should almost be imperceptible. Move your
the risk of ridicule and confusion.
Mind rather than your body, and start to project
your confidence out of your personal space.
Then we have “Conscious Incompetence”, where
Imagine you’re a football player, pushing at a
we know what we don’t know, can accept it with
padded training device, and force your energy
perhaps some reservations, but we start to open
outside.
our minds up to new information or ideas. This can
be extremely Stressful because what we have held
4. Manage the situation that caused you to get
(and felt comfortable with) as “knowledge” is openly
Stressed in the first place, and never look back.
challenged by the “new” knowledge we are starting
to assimilate internally.
There are numerous variations of this Stress busting
technique, if you recognize that you are prone to
That takes us straight to “Conscious Competence”,
getting Stressed, develop your own version and
where we have a little new knowledge, and we are
practice it until you can do it automatically — the
able to make it work for us to some extent. But it’s an
quality and the longevity of your Life depend on it!
effort, and we can get quite Stressed because things
just don’t seem to work out the way they should.
Frustration results, and sometimes the learning process
can be completely derailed because we lose faith,
hope or simply lack the will power to continue in the
face of what seems to be insurmountable obstacles.

14. The Secrets of Learning in Orbit 5
If we do make it through this most difficult phase, down on the “Thinkers”, perceiving them as pedantic,
we get to the pinnacle of learning, “Unconscious literal, detail focused and likely to embarrass them
Competence”, where we just seem to do things with facts and figures. The Thinker learner sees
automatically, and they all fit into place beautifully. this irrational and emotional Behavior and dislikes it
Sometimes this state is called “The Zone”, and it is intently!
where your best performances occur. It’s also where
your autonomic responses “do” most of their work The “Kinesthetic” learner has to “feel” the information.
for you, and where intensive training and learning They require tactile cues to promote sound learning,
combine to produce enhanced capabilities. combined with visualization — the ability to imagine
what is going on in specific terms. They tend to be
Athletes experiencing this state often describe things slow and considerate, and always mindful of what the
like “I felt six inches taller”, or “I felt like I could run other type of learners need to be successful. “Doers”
all day”, or “the basket looked twice as large”. It’s a find this style boring and almost incomprehensible,
wonderful state to achieve, almost Stress free, but and can get really Stressed if put through this type
you can really get Stressed getting there. of process. “Thinkers” believe that these types of
learners know nothing.
To make matters just a little more complicated, as we Personality Interaction Grid©
pass through these four phases of learning, we are
High Involvement
affected directly by the way we learn something — the
type of learner we are. The Doer The Visual
Learner
The “Doer”, who tends to be directorial in terms of
personal style, can learn only by trail and error. They
Emotional
Rational
hardly ever process any information, and they don’t
naturally like to use visual or tactile cues. They have The Thinker The Kinaesthetic
Learner
to feel as they are in control, and that the learning
process is going along at their rate. This can be
enormously Stressful for anyone around them at the
time, particularly if they are also trying to learn! Low Involvement
In direct contrast, the “Visual” learner has to literally Now, no matter what the style, human beings are
“see” the information being presented. Visual cues experiential learners, and it is by learning that you
trigger all the right responses, and they learn very grow and prosper. That is, we have to make mistakes
fast. So fast, in fact, that other types of learners feel and learn from those mistakes, for any “real” learning
threatened by their pace! To make it even more to take place. You’ve heard the old adage “use it
threatening, Visual learners rely heavily on their or lose it”, and it is particularly true for those who
intuition, and sometimes have difficulty in explaining would like to live out their natural Lifespan in relative
how they “know” something. good health. So if you are prepared to recognize that
Stress can kill you prematurely, then you have to learn
The “Thinker” type of learner likes facts and how to reduce Stress, or manage Stress, so that its
information, detail and data, and lots of reason. They influence on you is always under your control.
build a system to provide a hard-core rationale that
becomes almost an unshakable truth for them. Visual You need to understand a simple concept.
learners are sent almost mad by this type of process,
and become highly agitated (Stressed) if they are Your “Perception” is the process of creating a
subjected to this experience. The “Doer” types look “mind map” of what you think and believe is either

15. The Secrets of Learning in Orbit 5
happening or should be happening (to you). Your your ability to recapture the magic and tranquillity of
“Reality” — what you think you are experiencing — is the moment just past. You have been “dumped” on
your perception, as far as you are concerned. by an emotional wave.
The true “Reality” is what is actually happening to This is an example of how your perceptions change
you or around you, as observed by any objective your reality. In a sense, your mind filters and shapes
third party. What they see and feel, what they believe how you will present yourself to the outside world.
they (and therefore you) are experiencing, becomes
the shared reality. Keep this concept in mind as you The reality is that you are perhaps hundreds, perhaps
discover what Stress is really all about, and how to even thousands of miles away from the activity of the
manage it to your advantage. caller or the event, yet your Mind is internalizing all
the pain and heartache transmitted to you by the
It is the difference between your perception and the “phone call from Hell”.
actual reality that generates most Stress in Human
beings. The only thing that has changed is that you now
know about something that you did not know five
Imagine for a minute that you are sitting on the minutes ago!
deck of a beautiful yacht, sipping your favorite drink.
The sun is dipping softly below the distant horizon, To fully comprehend this point, you must understand
causing the far hills to flare with gold and pink hues, that your “Mind” does not differentiate between
and the overwhelming feeling is one of peace and “Real” and “Imagined” experiences — you can and
tranquillity. do create the synaptic responses that drive your
Physiological reactions to external stimulus, based
The sound of lapping waves is lulling you into a solely on what your thinking and feeling at the time.
relaxed, carefree state, and the contrasts between
the cool lip of your drink, and the warmth of the It is the Images you have formed in your Mind that
setting sun heightens your awareness of the intensely are now driving you — not the words heard on the
peaceful feeling building inside you. phone, or the actuality of the event they described
to you. It is your newly formed perception driving
Your mobile phone goes off. your psychology and your physiology based on your
feelings and mind maps of the consequences of the
Unconsciously, you reach to answer it, and you get phone call.
an earful from a co-worker back home (or a friend).
You hang up, put the phone down, and reach for This unique, powerful ability we all have to change
your drink again. our “Reality” is what drives our bodies to react
autonomically in an attempt to protect us from any
But something’s changed, you no longer feel the “new” perceived threat! We are reacting to self-
peace and tranquillity. You suddenly feel anxious and induced Stress, and we are killing ourselves faster
fazed, as your mind boils with the content of the than we need to.
phone call.
Through any learning experience, you will experience
Now, physically, the boat is the same, the sunset is points where you become Stressed — you don’t
the same, your favorite drink is the same. But your understand something, you just don’t get it, the
perception stimulating your Mind is not, and the link doesn’t seem to be there, the information is in
images it is now generating completely dominate conflict with what you already believe, and you get

16. The Secret of Personality in Orbit 6
exasperated, suddenly doubting the wisdom of even 6 The Secret of Personality
trying to sort the mess out.
in Orbit
Remember to BREATHE.
Over the past two thousand years, the concept of
Remember SMILE (Stress Managed Instantly =
Personality Theory has evolved from the study of
Life Extension).
the natural signs available at the time, to the more
introspective study of human performance as we
If you just SMILE at the problem, you are taking the
practice it today.
first step in an incredibly powerful process.
The ancient Philosophers believed that the alignment
Use RACE (RACE - Recognize Act Control
of the heavens influenced Behavior, and allocated
Express) to dominate your negative thoughts and
the 12 “Star Signs” into four groupings — Earth, Fire,
emotions. Be positive about what you don’t know
Air and Water. This concept endured for almost a
or understand — look at it as the next step in the
thousand years.
process, rather than a knowledge blockage.
Hippocrates believed that Personality was shaped by
Mind blocks are massive quantities of emotion, nothing
blood, phlegm, black bile and yellow bile, and created
more, nothing less. All you have to do to unblock
“The Concept of the Four Temperaments” — Choleric,
your Mind is cool down — relax — BREATHE — put
Sanguine, Phlegmatic, and Melancholy. This was
yourself into a calming space mentally.
the first recorded dive into the physical realm of the
human system, and in one form or another, survived
Put the image of a massive concrete dam wall in your
until the early twentieth century.
mind, and imagine the smallest of cracks suddenly
appearing. As the stream of water spurts out, the
Dr. Carl Jung, in what was the most sophisticated and
crack gets bigger, little bit by little bit, until it really
scientific work up until that time (1923) postulated
fractures into a big crack, and a really fast turbulent
and described four Personality Types — the Sensor,
flow, then suddenly a massive crack and the dam
Intuitor, Thinker, and Feeler. This was the real start
wall is split!
to the development of modern Personality Theory,
which has since had many different contributors, but
This is you solving your problem — a little crack
all now fundamentally agree on The Four Dominant
of light that with time and patience will become a
Personality Types — The Director, Socializer, Thinker,
floodlight and the portal to your new understanding.
and Relator.
All it takes is stickability, and calm, consistent effort
from a position of Peace. What wears the dam wall
Modern Theory also allows that any Individual will
down is that the stream of water just never stops!
have as many as three of the four Personality Types in
To better understand this powerful phenomenon,
their makeup, all to varying degrees of dominance.
we need to look beyond the expected — far beyond
the “comfort zone” of most People — deep into
However, research has clearly demonstrated that
Personality and Chaos! The story of our “hard-
any Person, when put under pressure, and becomes
wiring” and the amazing external forces that wreck
Stressed, will instinctively exhibit primarily the
havoc with our Lives.
characteristics of their Prime Personality Type, and
this will tend to dominate the attitudes and Behavior
Here we will find more secrets for managing Stress
of the Person concerned under Stress. Even with the
in all its guises.
most sophisticated training, under Stress the Prime
Personality Type emerges like a dark shadow from
under a tree in bright sunlight!

17. The Secret of Personality in Orbit 6
This is neither bad nor good, it is simply a Behavioral The Director Personality can be a very Stressful
fact that we have to learn to manage, on the road to person to be around!
Leadership.
If you were to imagine a grid with four quadrants, the
Let’s examine each of the four Personality types, and Director style would be located in the top right hand
see if you can ascribe any of your Behavior patterns corner — High Involvement, very Rational Behavior.
and indicate your Personality Prime. When you can
Personality Interaction Grid©
feel comfortable with understanding what drives your
Behavior, you can start to understand the differences High Involvement
in People and reduce your potential to be Stressed.
Director
The Director Personality Style is described as High
Emotional
Rational
Involvement, Rational Behavior. This means that
their energy levels are high, they involve themselves
in their processes, they are confident and poised,
and they are very rational, or logical to deal with. If
we were to describe them in some detail, we would
see that the Director Personality is self-contained, Low Involvement
and direct, they exhibit firmness in relationships, they
are orientated towards productivity, are concerned Sometimes, Leadership with a “Director” personality
with the bottom line, and they need exact, precise style can be hard work, but if you follow these simple
information delivered in a very structured manner. Communication hints, you will soon find that the
“Directors” in your Life will love you, respect you,
They hate emotive, colorful, noisy People who are and be a Leader with you. And in the process, do
vague, loosely presented, and unstructured in their everything in their power to help you achieve what
thinking and Behavior (Socializers). ever it is you most want.
As a rule, the Director accepts challenges readily, Like Economic Management.
takes authority, in fact they assume it and wear it
like a well-worn coat! They also go head first into “Directors” are quintessentially Ego focused, and
solving problems, and nothing is every too hard very much in control of their environment, so to get
or impossible for them to achieve. Directors tend through to them with any sort of Communication
to work by themselves, they assume a cool and the very first thing you have to do is make sure that in
independent air, and they absolutely shape their the Communication, the thinking, presentation, and
environment and demand a maximum of freedom attitude is compatible with the importance of the
to do their own thing. action you want them to take. “Directors” are very
pragmatic, determined, and self-involved, so you
The negative side of the Director Personality, the must also make sure that the Communication takes
side that generates Stress in others, is their tendency into account the risk of wrong choice (or action) and
towards stubbornness, impatience, toughness, and eliminates that risk.
a low to marginal tolerance for the feelings and
attitudes of others. They also have bad listening Your Communication also needs to provide
habits, sometimes described as “listening with their enough food for thought, and every point you
feet”, and are naturally competitive with everyone! make must be logical and cogent, and demonstrate

18. The Secret of Personality in Orbit 6
that the specifics, benefits or reasons-why are both Personality Interaction Grid©
real and important. “Directors” hate “fluff”, and High Involvement
have difficulty accepting anything that is not well
reasoned and justified. Socializer
They will be a Leader, but on their terms, so you have
Emotional
to let them have the perception of control. In a sense,
Rational
this is Rule One of Leadership. In any conversation
where you are attempting to achieve a deliberate
outcome, park your Ego at the door. Let everyone
else involved have control, so that their predisposition
towards being Stressed is minimized. Use “HOT”
to your advantage. Directors love transparency, Low Involvement
because it gives them an enormous sense of control Where the “Director” likes facts and figures, the
over processes and People. If everyone can “see” “Socializer” likes the broad idea, with lots of “fizz”.
exactly what is going on and why, they relax. They have high directness, and are very open to
ideas. They behave in an animated, lively and intuitive
Realize that what you want to achieve is vastly more manner, and are often impetuous and excitable.
important than anything you might want to say. You Where the “Director” listens with their feet, the
have only achieved your outcome when the Person “Socializer” only hears the bright and bubbly bits
with whom you are communicating can demonstrate, of the conversation, their minds moving along at a
by way of positive feedback, that they can take the million miles an hour.
required action (on your behalf).
Typically, the “Socializer” is not concerned about the
Leadership is much harder than maintaining the bottom line, they hate detail of any kind. They often
rage. But Leadership achieves your objective faster, keep a fast pace, acting and deciding spontaneously.
better, and with less effort and Life energy than any They are the classic ideas person, and have very little
other method you might come up with. In a Peaceful concern for facts, figures or detail. They are the type
process, everyone is free to contribute their best of person who only reads the Instruction Manual
efforts, without fear of failure or compromise. when everything else has failed!
Remember this when conversing with the “Director” Because of their bubbly personality, Socializers can
personality style. and do influence those around them, and like the
“Director” they shape their environment. They
work quickly, always seek approval and recognition,
The Socializer Personality is also highly involved, but and usually have a dynamic ability to think on their
extremely emotional, and they sit on the opposite feet. They often will use sheer energy as a means
side of the grid to the “Director”. to getting acceptance, and can tend to be a little
impatient with slower types.
They are capable of generating massive levels of
Stress in those around them, often because they are
perceived as manipulative, they tend to generalize
and exaggerate facts and figures — Behavior that is
like a red rag to a bull to the “Director”.

19. The Secret of Personality in Orbit 6
Because they work largely on intuition rather than Stress. Thinkers reside at the exact opposite position
structure, it is sometimes very hard to trust their of the grid to Socializers — with Low Involvement,
output, even though they clearly believe deeply in and very Rational Behavior. Thinkers are the precise,
what they are doing. detail conscious, pedantic ones amongst us, who
need highly structured thinking and processes to feel
Like the “Director”, the first thing you have to check comfortable.
in your Communication is that what you are sating or
Personality Interaction Grid©
trying to get across is compatible with the importance
of the action. They do not like to waste their time High Involvement
on dull things. You also have to eliminate the risk of
wrong choice or action for them, because their minds
are blitzing what they think you are communicating
and creating a lot of dangerous static!
Emotional
Rational
Your Communication with a “Socializer” must also Thinker
provide enough stimulation of their imagination,
fantasies, and daydreams, and engender the right
feelings, while expressing the right personality values.
Low Involvement
Socializers believe that they are Open and
Transparent (the OT of HOT), but often behave in They are often described as indirect and self-
such a way that Trust is quickly lost. This is because contained, concerned with analytical process, and
they sometimes move so fast, in so many directions, are persistent and systematic. All the things that
that lesser mortals can’t keep track! They are not Socializers abhor. Thinkers are also seen as security
deliberately trying to confuse or deceive you, they conscious, with a high need to be right, and with
are simply reflecting their genetic programming! And an over reliance on data collection. They always ask
because they believe detail only slows you down, about the specifics, and are often accused of being
they sometimes work in a manner that leaves a trail “data worshippers”.
of disruption behind them.
Annoyingly and quite Stressfully to others, Thinkers
Employ RACE immediately a Socializer upsets your tend toward perfection, by focusing on detail and the
applecart, and SMILE. process of work. They become irritated by surprises
and glitches, emphasizes compliance, and are only
Salute their energy, their incredible get-up-and- really happy when they working within systems or
go mentality, and support them with a process rigid infrastructures.
that picks up the details. Don’t have unreasonable
expectations of what they can do, and try not to However, because of their innate ability to handle
slow them down. As Stress Busters go, Socializers the minute, they are excellent at promoting quality
are powerful providers of both happiness and pain, in products and services, and they love organization
so be a Leader fast, then relax! and structure.
The Thinker Personality is a completely different The Thinker personality tends to work slowly,
kettle of fish to the vibrant Socializer. In fact, Socializers precisely, and by themselves. They are very
send Thinkers mad! Their lack of detail, fast moving time disciplined, and they prefer an intellectual
approach sends most Thinkers into shock, and work environment to one that is lively, noisy, or

20. The Secret of Personality in Orbit 6
disorganized. They are often self-critical, skeptical, The Relator, who “lives” on the opposite side of the
and they like to see things in writing. As a famous grid to the Thinker, has totally opposed and different
cartoon detective once said, “Just the facts, ma’m, needs, and exhibits a completely different set of
just the facts!” Behaviors, as by now you probably would expect.
Personality Interaction Grid©
The way to handle a Thinker is to be relaxed, and
High Involvement
have plenty of detail and time. The slower you go, the
faster you will get your result. You must SMILE, be
HOT, and be ready to RACE at a moments notice.
Thinkers work “by the numbers”, and they literally
can’t go to “2” until “1” is proven beyond any doubt.
Emotional
Rational
To push a Thinker faster than they are willing to go Relator
is to invite disaster, and massive slabs of self-induced
Stress. One thing to remember at all times — work
to their satisfaction, not yours.
Low Involvement
The Negative side of the Thinker personality is that
they are often seen as aloof, prickly, and critical. The Relator personality is the “glue” that binds most
Their actions and decision processes tend to be slow groups together. They are the quintessential “People”
and extremely cautious. They can procrastinate, person, more concerned about how People feel than
sometimes actively dislike People who are anything else. They tend to be open and indirect,
disorganized or illogical, and often actually don’t like relatively unassertive, and warm and reliable. If the
contact. For all that, Thinkers are the ones who get Director is hard and pedantic, the Relator is soft and
things right, saving many of us from a fate worse than empathetic. If the Socializer is bubbly and overpowering,
Stress! The inevitable Death of a Thousand Cuts, the Relator is quiet and reflective. And if the Thinker
self-administered by our fantastic ability to cope with is prosecuting the detail with ruthless precision, then
those devilish things called details! the Relator is maddeningly uncommitted, excluding a
warm and fuzzy feeling to all involved.
To Communicate with the Thinker, you need
to be aware of three critical elements — Does They seek security, take action and make decisions
the Communication provide the energy that the slowly, are without doubt the most People orientated of
Thinker personality will not provide? Does your the four Personality types, and have natural counselling
Communication make one point, and one point only, skills, principally because they are great listeners. They
inescapably clear? And does the Communication hear with “big” ears, and accurately reflect back to the
demonstrate or prove its one point irresistibly, and speaker with warmth, empathy, and a genuineness not
irrefutably? Get this bit right, and the Stress goes naturally found in Directors and Thinkers.
right out the door, as the Thinker produces the most
detailed and factually correct solution to any problem Relators have a down side, and as a Leader you
you care to engage them with. have to be aware of it. They have a strong desire to
avoid risky or unknown situations. In fact, they are
naturally the most risk-adverse of the four types. And
they always, always, consider the feelings of others
before taking action or making a decision. This tends
to drive the Director style mad!

21. The Secret of Personality in Orbit 6
They also tend to build strong networks of mutually where People can relate and Communicate, make
supportive People, and if anything, this is their strong mistakes and succeed.
suit. They are excellent net-workers. While saying
this, they actively dislike interpersonal conflict so Check out the following elements to discover which
much that they sometimes say what they think others Personality components will dominate your Behavior.
might like to hear at the expense of the facts. They Remember, you can expect to recognize at least three
are not lying as such, but rather providing comfort at sets of characteristics, although it is not necessary to
the expense of potential conflict. have every characteristic in every quadrant. You are
looking for a trend, what feels right, not necessarily a
Because of this Behavioral trait, they are often tick in every box.
seen as compliant and soft, and as unassertive, and
overly sensitive. Are you competitive
Do you act fast
Leadership with a Relator is easy, in a sense it is Do you take risks
the natural “state” they unconsciously seek. They Are you aggressive
are, by their very nature, Leaders. The issue is to Do you have strong opinions
manage them in such a way that while they are busy Do you have a take-charge attitude
Leadership, the environment doesn’t come apart Do you tend to use power
through lack of reality and focus. Do you take the social initiative
Do you make statements
SMILE works well, HOT is difficult, and the RACE is This is the Director Style,
on all the time! “High Involvement, Rational” quadrant.
To effectively Communicate with the Relator, Are you undisciplined about time
you must first make sure that the Communication Do you use opinions
provides the energy that the personality will not Do you use informal dress and or speech
provide. The Communication must also convey Do you have dramatic opinions and actions
inescapably one personality, and one personality Are you permissive, and have fluid attitudes
only. The Communication must also work in, or on, Are you an emotional decision maker
the right sense, in the right way. Do you seem easy to get to know
Are you emotionally expressive, and subjective
It’s not hard to see where the potential for conflict Are you easy going with yourself and others
comes from, when you consider the radical differences This is the Socializer Style,
in the four personality types, and their very different “High Involvement, Emotional” quadrant.
needs. You must also remember that you have at
least three of these “types” in your Personality. Under Are you disciplined about time
Stress, your “prime” — your dominant Personality Do you like facts
type — emerges like melted water from an ice block Do you dress formally and use formal speech
in the sun — and your actions and reactions will very Do you have strict, disciplined attitudes
much be in line with what has been described. Are you a rational decision maker
Do you seem difficult to get to know
The real secret to managing Stress generated by Are you rationally self-disciplined, and objective
Personality types or Communication difficulties, is to Are you demanding of yourself and others
recognize what is going on at the time, and to help the This is the Thinker Style,
other person manage their Communication process. “Low Involvement, Rational” quadrant.
Leadership is all about creating an environment

22. Chaos Theory in Orbit 7
Are you cooperative 7 Chaos Theory in Orbit
Take deliberate actions
Do you avoid risk The second critical area we must consider is how
Do you avoid conflict Chaos Theory directly applies to Self Induced Stress.
Are you quiet
Do you have moderate opinions A major cause of Stress in the Human being is
Do you have a go-along attitude the intuitive instinct that we have for Order is
Do you tend to avoid the use of power constantly being challenged by our perverse
Do you let others take the social initiative impulse to pursue Chaos.
Do you ask questions
This is the Relator Style, We naturally want to be in balance, relaxed, satisfied,
“Low Involvement, Emotional” quadrant. and at Peace. Yet at the same time another part of
us wants to explore, challenge the system, break
outside the envelope, and taste and experience new
Quite often, when you are Stressed, it’s simply things. We mentioned earlier that Human beings are
because you are internally conflicted — one or more experiential learners, and that without learning, we
of your Personality styles are clashing. Just recognizing don’t grow or reach our potential. As the primary
this can make your Life a whole lot simpler, and higher sentient race on the planet, it is our obligation
in quality. Understand that you will have conflicting to advance and evolve in line with our drives and
emotions and thoughts, and that these inner conflicts instincts. Our genetic programming.
are perfectly normal. You should also realize that you
will intuitively react to others based on which aspects Straight into Chaos!
of your Personality mix are the most active at any
given time, and which ones intuitively react to what Both Order and Chaos are necessary. Both are
the other Person is projecting at you. manifestations of our need to survive.
The second secret to Leadership is recognizing Without Order, nothing exists. Without Chaos,
the potential for Stress in the different way we act nothing grows.
and react, and learning to accommodate those
differences. It is this continual, almost effervescent struggle within
us all that produces the greatest amount of self-
Human experience is gained experientially, and to the induced Stress we suffer as individuals.
best of our ability, we have yet to find any map or plan
for how the Human Race is supposed to develop! The instinct for Order is an expression of our devout
desire for a whole range of constant states: safety
If this seems a little chaotic, you’re right. No one has (which permits nurture), stability (which permits
ever said being Human is easy! education), predictability (which permits one thing
to be built on another), and equations of cause and
Just remember to BREATHE, SMILE, be HOT, and effect simple enough to be relied upon.
always RACE!
This is a critical issue — because so much of
what we do is instinctive, in line with our genetic
programming and hard-wired Personality styles, if
our unconscious mind is not feeling comfortable, we
become Stressed — the precursor to the Flight or
Fight Syndrome.