Ecommerce Holiday Shopping More Returns

1. 3x
The steep increase in online shopping has brought about an influx of
returns, an integral part of the customer experience. Who’s suffering and how
can you handle returns easily and cost-effectively?
While returns are a significant burden for
online retailers, handling them well is
important for the long-term health and
growth of a company. Rather than
restricting returns, focus on creating an easy
return experience for your customer. It’ll
keep them coming back for more! A dual
peel-n-seal mailer provides for a smooth
return process and reduced shipping costs.
Want to learn more
about our dual peel-n-
seal mailers?
Contact us today!
INFO@PAC.COM
WWW.PAC.COM
SURGE IN ONLINE HOLIDAY SHOPPING
SHIPPING DEMAND SPIKES
REDUCING RETURN COSTS
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
Black Friday Cyber Monday
$20BIN ONLINE
HOLIDAY
RETURNS
3XINTERNET VS.
PHYSICAL
STORE
30%
80%
OF RETAILERS
OFFERED FREE
HOLIDAY SHIPPING
80% OF RETAILERS OFFERED
FREE SHIPPING
OVER THE HOLIDAYS
DID YOU KNOW?
67% of online shoppers review a
retailer’s returns policy before
making a purchase.
shopped ONLINE Thanksgiving weekend
103 million
shopped in a PHYSICAL STORE
LARGESTONLINE
15%OF ALL HOLIDAY
SHOPPING IS
ONLINE
13%
Y-O-Y
GROWTH
YOY Online SalesGrowth
(in millions)
Mobile
commerce
sales during
the holidays
up 59% from
2014
January 6th
National Returns Day
UPS shipped 5 million
return packages the
1st week of January
$3,070,000,000
85%
of consumers
won’t buy from
a company that
makes returns
difficult
95%
of consumers will
repeatedly buy
from a company
that makes
returns simple
SalesDay
inHISTORY!
MORE LIKELY TO BE RETURNED
ONLINE PURCHASES ARE
> > > >
> > > > > >
packages were delivered this
holiday season
1.5billion
averaging
per person in the U.S.
5packages
Retailers need to make it as
simple as possible for customers
to return products because it
increases loyalty and helps get
products back in rotation.
OF ALL
CLOTHING
& SHOES
DUAL PEEL-N-SEALMAILERS
(easy returns & reduced shipping costs)
$69B
TOTAL ONLINE
HOLIDAY SALES
ECOMMERCE HOLIDAY SHOPPING
2
0
1
2
2
0
1
3
2
0
1
4
2
0
1
5
=
102 million
$2,740,000,000