Presentación hecha por Jeff Warren, en el evento de Oracle Retail Forum Mexico - #ORFMexico - sobre: The Cornerstones of Oracle Retail Strategy (en inglés)
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Empowered Commerce speaks to both the Retailer and the
Consumer: it simultaneously enables consumers to shop how,
when and where they want – and enables retailers to engage
consumers and drive them to desired resolution without
sacrificing profits.
The Cornerstones of
Oracle Retail Strategy
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Our strategy is to simple, Empower Retailers to deliver the
user experience associates expect and consumers demand,
with a focus on 5 Key Cornerstones. V16 delivers on the
vision to allow retailers to better anticipate demand, simplify
their operations, and inspire engagement.
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V16 Release Statistics
Customers provided input into
V16 Release
100,000 Days R&D Investment
>10>200
New Cloud Services introduced in V1610
Trusted System Integrator
Partnerships leveraged
throughout the project
Oracle Confidential – Internal/Restricted/Highly Restricted
Next Generation Planning UX
• Driving Increased Employee
Productivity, Faster Response
Time to Exceptions, and
Streamlined Planning through:
• Modern & Intuitive User
Experience
• Dashboard Focused Processes
• Mobile Enabled Out-of-the-Box
• Focused Fit for Purpose Cloud
Services
• Real-Time Dynamic Data Updates
Oracle Confidential – Internal/Restricted/Highly Restricted
• SaaS-based Cloud Offering
• Creation of Localized, Customer
Targeted Assortments
• Cluster Locations Based on Performance
& Store Attributes
• Reconciliation w/ Upstream
Merchandise Financial Plans
• Plan in Multiple Currencies & Languages
• Streamlined Processes Enabled Through
Embedded Science & Automation
• Exception-Based Retailing
Introducing Assortment Services
Assortment Planning & Item Planning Capabilities
Merchandising Mobile
• Modern UX
• Supplements the desktop, rather than recreating all functions
• Designed for the phone, but optimized to work on any device
• Focused on the manager role, but able to support other users
– Approval of existing orders and transfers
– Email capabilities for communication amongst team
• Consistent terminology and functionality with applications (e.g.
validation rules)
• Complements existing Allocation, Sales Audit and Invoice Matching
mobile apps
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• Empowering the sales associate to
deliver the retailer's brand promise
with simple, consistent processes.
• Effecting the in-store Commerce
Anywhere order execution.
• Blurring the line between the
shopping and purchasing
experience.
• Providing configurations and
foundations in support for domestic
and multi-national retailers.
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Converged Commerce
Unified Experiences, Consistent Views, Common Execution
Out of the Box’ Integration of Customer Segments from Advanced Clustering Cloud Service to
Oracle Retail Customer Engagement Cloud Service
Gain bottom-up insights from Data Mining Science, Develop Segments based on attributes
driving purchase behavior and identify opportunities!
Customer Segmentation
Science Driven Results Enriching Your Downstream Actions
Brand Compliance V16
Mobile micro app
platform for full
supply chain
collaboration and
transparency
Better Together Across
the Supply Chain
Network
• Enabling users to
better anticipate
needs outside the
current supply chain
• Evaluating the impact
of inventory
movement to make
profitable and
informed decisions
• Elevate Brand Image
Merchandising Modernization
Operational Insights
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In-Context Launch
Action taken from dashboard
reports to “launch” into a
solution’s screen passing
parameters in a specific
format
Contextual BI
Reports displayed that
dynamically refresh when
certain actions (called
contextual events) are
performed on the task flow
Notifications
Notify authenticated users
within the application when
business events occur;
example PO not approved
Dashboard
Role-based; displayed to the
user upon opening the
application; highlights
actionable or frequently
monitored activities
Persona Details
• Manages inventory levels across
locations
• Key responsibilities:
– Monitoring stock variance to plan
– Creating adjustments to open
orders or replenishment settings
• Dashboard highlights
– Monitoring forecasted sales to
forecasted inventory
– Resolving purchase order issues
which may prevent timely shipping
or receiving
Benefits
• Shortens order approval process
by 60% or more
• Eliminates need to build custom
reports to monitor ordering
exceptions
• Shortens steps for closing
overdue orders from 10 to 1
• Proactively looks for forecasted
inventory shortfall
• Provides single-step resolutions
– Canceling orders
– Creating orders or transfers
– Re-allocation
Ivan, Inventory Analyst
29Confidential - Restricted
Inventory Analyst Dashboard
Persona Details
• Focuses on managing sales and
margin performance to plan
• Key responsibilities:
– Monitoring open to buy
– Approving purchase orders
approval
• Dashboard highlights
– Monitoring shipments for potential
impacts on OTB
– Highlighting orders awaiting their
approval
Benefits
• Provides snapshot view of today’s
top 10 selling items
• Proactively monitors order
shipment accuracy
• Provides single step resolutions
for
– Updating PO Dates
– Canceling Orders
• Allows for approval of multiple
orders in one action
• Provides graphical view of buying
budget and spend by period
Benny, Buyer
Buyer Dashboard
30Confidential - Restricted
Persona Details
• Resolves inventory discrepancies
and manages stock counts at the
corporate level
• Key responsibilities
– Ensuring transfers and RTVs closed
– Ensuring stock counts are
reconciled and processed
• Dashboard focused on
– Timely closing of transfers,
allocations, and RTVs
– Timely processing of stock counts
Benefits
• Reduces time searching for stock
count exceptions from 5 clicks to
zero
• Eliminates the need to build
custom reporting to monitor for
negative inventory
• Allows for approval of multiple
transfers in one action
• Provides suggested actions for
resolving
– Inventory in inactive/discontinued
locations
– Items unintentionally ranged to a
location
31Confidential - Restricted
Connor, Corporate Inventory Control Analyst
Inventory Control Analyst Dashboard
Persona Details
• Focuses on inventory valuation
and stock ledger accuracy
• Key responsibilities
– Reviewing and approving the value
of a physical inventory
– Resolving inventory valuation
discrepancies prior to month end
• Dashboard focused on
– WAC and/or CMO variances outside
of an expected tolerance
– Monitoring late posted transactions
from previous month
– Addressing variances in inventory
valuation based on counts
Benefits
• Highlights financial anomalies in
inventory valuation prior to
month close
• Proactively manage WAC
variances to ensure inventory
valuation accuracy
• Allows for stock count value
variance to be accepted in a
single action
• Proactively monitor and update
budgeted shrink and CMO based
on business trends
Fatima, Finance Analyst
32Confidential - Restricted
Finance Analyst Dashboard
Persona Details
• Maintains standards and accuracy
of foundation and item data
• Key responsibilities
– Maintaining cross-enterprise
attribution
– Ensuring completeness of item data
• Dashboard focused on
– Timeliness and completeness of
item setup
Benefits
• Monitors for specific attributes
required by department
– Highlights overall completeness of
the item
– Tracks required attributes even
after item approval
– Single click to take action from the
report
Stu, Data Steward
33Confidential - Restricted
Data Steward Dashboard
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Measurable Benefits
Increase in Productivity through more
streamlined integrated processes
Reduction in Invoice Matching Time
(from 40 steps across 10 SKU’s to a SINGLE step)
Reduction in Item Set-Up
Status Screens
5 to 0 Clicks per active Stock
Count Exceptions
Number of Custom Reports Needed to
Monitor Negative Inventory Status
Reduction in PO Approval Process
80%
90%
60%
80%
0
0