Read the OpenWorks janitorial franchise newsletter from November 2012. For more news archives, please visit http://openworksfranchise.com/franchise-opportunities/resources/newsletter-archives/

1. In This
Issue
Customer
Appreciation Year-
Round
Failure: 5 Words
to Avoid
Thanksgiving
Poem
Franchisee of
the Month
Training Calendar
Franchise Referral
Program
We can never lose sight of the fact that without our customers we have no business.
Thanking them or appreciating them should be so easy and the largest part of what
we do outside of providing a superior service. In this season ofThanksgiving it is easy to re-
member to show our gratitude but it is important to show appreciation for our cus-
tomers year round! Here are a few things you can do on a consistent basis:
• Visit people face-to-face when possible to give the most personal thanks.
Take them to lunch or bring coffee to them.
• Don’t just go the extra mile,go 10 extra miles to provide fabulous,mem-
orable service … always!
• Make random check-in calls throughout the year just to see how they
are and if there’s anything you can do for them.
• Go out of your way to learn something special about your
customer, about their family, or perhaps a hobby of theirs or
something they collect;and be sure to ask about it and show
a genuine interest.
• Return calls promptly.This is a great way to show your
customer that they matter.
• Always be genuine and sincere (no matter what kind
of day you’re having!).
• Always thank customers with each and every order.
Slip something extra in their order or hand write a
personal note on the receipt.
• Show random acts of thoughtfulness.Perhaps by
sending a book that is inspirational or applies to be-
ing an entrepreneur or business owner.Email an
article that you think might be helpful to them or
they’d get a kick out of.
• Instead of the standard holiday card,send cards
at different,unexpected times of the year.Send
Thanksgiving cards or New Year cards or Valentine’s
Cards! Be really creative and send Groundhog Day or
Fourth of July cards.Your customer won’t forget you!
• The best and always most personal way to show your cus-
tomer you value them is with a simple, sincere, handwrit-
ten Thank-You note! Invest in nice stationary and unique
stamps.If you’re handwriting isn’t the best,have someone
write it for you while you dictate it.
peningDoors
T H E F R A N C H I S E E S ’ N E W S L E T T E R F R O M O P E N W O R K S ®
N O V E M B E R 2 0 1 2
Customer
Appreciation Year-Round

2. JUST FOR FUN
T’was the night
of Thanksgiving
Happy Thanksgiving
To You and Yours!
T’was the night of
Thanksgiving,
But I just couldn’t sleep.
I tried counting backwards,
I tried counting sheep.
The leftovers beckoned,
The dark meat and white.
But I fought the temptation,
With all of my might.
Tossing and turning,
with anticipation.
The thought of a snack
became infatuation.
So I raced to the kitchen,
Flung open the door,
And gazed at the fridge,
Full of goodies galore.
I gobbled up turkey,
And buttered potatoes,
Pickles and carrots,
Beans and tomatoes.
I felt myself swelling,
So plump and so round.
‘til all of a sudden,
I rose off the ground.
I crashed through the ceiling,
Floating into the sky,
With a mouthful of pudding,
And a handful of pie.
But I managed to yell
As I soared past the trees
Happy eating to all,
Pass the cranberries, please!!
May your stuffing be tasty
May your turkey be plump.
May your potatoes and gravy
Have nary a lump.
May your yams be delicious,
May your pies take the prize
And May your Thanksgiving
dinner
Stay off of your thighs!
UNKNOWN
“Thanksgiving Day is a jewel,
to set in the hearts of honest
men; but be careful that you do
not take the day, and leave
out the gratitude."
E.P. POWELL
“What we're really talking about
is a wonderful day set aside on
the fourth Thursday of
November when no one diets.
I mean, why else would they
call it Thanksgiving?"
ERMA BOMBECK
“Give thanks for unknown
blessings already on their way."
NATIVE AMERICAN SAYING
“Coexistence: what the farmer
does with the turkey - until
Thanksgiving."
MIKE CONNOLLY
“Thanksgiving is an emotional
holiday. People travel thousands
of miles to be with people they
only see once a year. And then
discover once a year is way
too often."
JOHNNY CARSON
“Not what we say about our
blessings, but how we use
them, is the true measure of
our thanksgiving."
W.T. PURKISER

3. BETTER BUSINESS PRACTICE
5 Words to Avoid
Failure:
The words that people use every day determine whether they will achieve failure
or success. There are five words that frequently show up in the conversation of
losers, much more so than in that of winners. Avoid these five "failure" words:
Luck: Although it's true that unforeseen events can affect outcomes, it was
not luck that made the difference. It was the events. Luck had nothing to do with
it. Believing in luck focuses your thoughts on an imaginary construct that neither
you nor anybody else can change or affect. What's worse, luck is an excuse that
explains away failure ("It was just bad luck") and devalues your successes ("It
was just good luck").
Enemy: It's true that you have competitors, and that sometimes, for
you to win, they have to lose (and vice versa). Even so, there are no enemies in
business. Enemies are opponents in warfare, when people are killing one
another. Business is about making things better, not killing people. The moment
you demonize competitors by calling them enemies, you close off your business
options. Today's competitors are often tomorrow's partners.
Rejection: Wouldn't it be nice if people always said yes to your ideas?
Well, sometimes people aren't going to like your ideas, or even you personally, for
that matter. You can pathologize such events by thinking of them as rejection, or
you can understand that what really happened was that the other person's desires
didn't match yours. Rather than using a word that automatically makes you
miserable, concentrate on changing your approach or approaching somebody else.
Hate: I cringe every time I hear somebody use this word in casual
conversation. At work, it's usually something like: "I hate my boss" or "I hate my
job." Hate is a sick word, and it creates sickness in your body. Every time you use
that word, you might as well be sticking a cancer cell in your body. Seriously. I'm
not saying that you've got to be sweetness and lovey-dovey about everything,
but why pollute your brain by actually hating anything or anybody?
But: I'm sure you know somebody who can't say anything about any idea,
plan, or activity without crutching the sentence with the word but. It's always
something like "Hey, that's a great idea, but..." or "I agree that we need to take
action, but..." It's discouraging, and it kills momentum. There's a substitute for
but that actually creates momentum: the word and. Try it next time a but is
about to emerge from your mouth.
SOURCE: INC.COM

4. “Give thanks for unknown blessings
already on their way."
NATIVE AMERICAN SAYING
2012 ARIZONA
FRANCHISE MEETING SCHEDULE
Meetings will be held on Fridays
from 12:30 pm – 3:00 pm
December 14th
Tax preparation
Meeting topics are subject to
change.We are open to any
suggestions on topics.
2012 WASHINGTON
FRANCHISE MEETING SCHEDULE
Meetings will be held on select
Fridays listed below from
1:00 pm – 3:00 pm
December 7th
Carpet and Floor Care
Meeting topics are subject to
change.We are open to any
suggestions on topics.
**Business meetings in
ALL OTHER REGIONS will be
announced as planned. Watch
your mailbox for details.
Congratulations
FirstWorks
TM
TRAINING GRADUATES
To the following graduate who
successfully completing the intense 10-day
FirstWorks training program.
ARIZONA
Rene Martinez
Arizona
David Symmonds – Since purchasing his franchise in
December of 2011,David Symmonds has shown
tremendous growth. He is ambitious and eager to learn.
David has recently taken on a new task – a railway
company! BNSF couldn’t be happier with his work. He is
thorough and communicates well with the client as well
as with OpenWorks. Thank you David for all that you do!
California
Michelle Arriaga – A member of the OpenWorks
Franchise Community since July of 2011,Michelle was
instrumental in a successful startup of 14 new BNSF
locations in San Bernardino.Michelle has learned what
it takes to grow her business and be successful!
Congratulations,Michelle,on your new business growth!
Illinois
Darnell Jackson – Darnell is one of our newest
franchisees in our newest region! Just a month ago
Darnell started his first account – Jamaica Jerk Villa,not
an easy account to keep clean. They are very happy with
his service. This week Darnell started cleaning his second
account,American Trust Corp,and after his first two
nights,we met with client and he said the building looks
great and to keep up the excellent work!!! This shows the
exceptional service that Darnell will continue to bring to
our accounts. Thanks for your dedication Darnell….
keep it up!
Washington
Francisco Javier Pena – Javier Pena has been a valued
member of the OpenWorks team since 1998!Through nearly
a decade and a half of hard work and dedication,we have
watched as Javier has developed his franchise into a strong,
successful business! We recently had the opportunity to
witness just how far Javier has come.Our customer,Navos,
was singing his praises for the cleanliness of their facility
after they received a 100% score on their latest audit
performed by an outside agency! Thank you Javier for
being a fantastic example of what OpenWorks is made of!
OPENWORKS SALUTES OUR
Franchisee of
the Month
Franchise
Referral Program
— Regional Contacts —
Arizona
Don Speck
DonS@OpenWorksWeb.com
602.772.3027
California
Bob Hurd
BobH@OpenWorksWeb.com
562.428.9210,x402
Illinois
Joe Wenninger
JoeW@OpenWorksWeb.com
847-404-0764
Texas
Dennis Reid
DennisR@OpenWorksWeb.com
214-260-3761,ext.153
Washington
Tony Orso
TonyO@OpenWorksWeb.com
425-827-0550,ext.305
Please forward your comments,
newsletter contributions,
or suggestions to:
Opening Doors Newsletter
4742 North 24th Street
Suite 450
Phoenix,AZ 85016
fax:602.468.3788
E-mail the editor:
info@openworksweb.com
www.openworksfranchise.com
The program is very simple – just call
the Regional Director in your region
and give him/her your name and the
name and phone number of the
person whom you are referring.If the
referral decides to purchase an
OpenWorks franchise,then you make…
First Referral = $ 750.00
Second Referral = $1,000.00
Third Referral = $1,250.00
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* referrals that result in a sale *