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Online Information London 30 Nov 2010 The Search Master's Toolbox David Hawking Funnelback / Squiz
Funnelback’s UK Customers ,[object Object],[object Object],[object Object]
“ Search is life”
Costs of poor search ,[object Object],[object Object],[object Object],[object Object],[object Object],Search is a critical part of the web experience.
Who's the SearchMaster in your organisation?
Stakeholders expect every SearchMaster to do her duty! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Give them the tools and they will do the job! ,[object Object],[object Object],[object Object],[object Object]
1. The basic search tool ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. FineTuner ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Testfile Desiderata ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Spreadsheet testfile
Sources of testfiles at LSE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],All biased – Use a sampling tool!
Dimension-at-a-time tuning 1 2 3 dim2 dim1 dim1
Popular/Critical Set
Fine Tuning Summary ,[object Object],[object Object],[object Object]
But why do queries still fail? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Need more tools!
3. Spelling suggestion tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. Query expansion tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
5. Reporting and alerting tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Query spike alerting
Conclusions ,[object Object],[object Object],[object Object],[object Object],Thanks to Mike Swanson of Oxfam Australia for the Ned Kelly line.
 

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