The document discusses the importance of effective search and having a "SearchMaster" to oversee search effectiveness in an organization. It provides examples of costs organizations face due to poor search and lists some of Funnelback's customers in the UK. It then outlines five types of tools that a SearchMaster should have access to in order to improve search quality: 1) a basic search tool, 2) a tuning tool to fine-tune search rankings, 3) spelling suggestion tools, 4) query expansion tools, and 5) reporting and alerting tools.