1. Service Delivery Review: The Fundamentals
Ontario East Municipal Conference
September 12, 2012, Kingston
Technical Appendix
2005 SERVICE DELIVERY REVIEW TEMPLATE
United Counties of Leeds and Grenville
Joint Services Committee
Approved January 25, 2006

2. DIVISION: EMERGENCY MEDICAL SERVICES (EMS)
PROGRAM/SERVICE: EMERGENCY MEDCIAL SERVICES (EMS)
Service Categories:
Functional Areas Program Elements Statement of Purpose Mandatory vs. Discretionary Customers/Clients
Served
Fleet  Technical Repairs Provide safe, reliable, and Weighting Legislative  Public
Maintenance and Maintenance timely transportation of Authority  Hospitals
Expense  Fuel persons requiring
emergency care2 Category 2 Ambulance Act
 Insurance [See Regulation X
 Licenses Attachment Highway Traffic
B1 – Slide #4]
Act
[See 2005 EMS Budget
Working Paper – Slide
#3]
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3. 3

4. 4

5. DIVISION: EMERGENCY MEDICAL SERVICES (EMS)
PROGRAM/SERVICE: EMERGENCY MEDICAL SERVICES (EMS)
Service Categories:
Functional Program Elements Program Unit Costs Impact on Property Comparators
Areas Costs Tax Base (Who & Unit Measurement)
Fleet  Technical Repairs $262,300 $/km % of total Other 1 2 3 4
levy based on funding
Maintenance and Maintenance Or $100,000 UTM A UTM B UTM C UTM D
Expense residential
 Fuel $/Vehicle Assessment $/km
Or
 Insurance Or [See Attachment $/Vehicle
C – Slide #6] Or
 Licenses $/Call $/Call
[See 2005 EMS Budget
Working Paper – Slide
#3]
26

6. 6

7. DIVISION: EMERGENCY MEDICAL SERVICES (EMS)
PROGRAM/SERVICE: EMERGENCY MEDICAL SERVICES (EMS)
Service Categories:
Functional Areas Program Elements Performance Targets Outcome Impact of Services Measures
Fleet  Technical Repairs Measures Success Measures Under Achieved or
Maintenance and Maintenance (Achievement) Achieved Over Achieved
Expense  Fuel  # of
 Insurance breakdowns/yr/  Acceptable  Loss of  Meet
vehicle threshold for provincial expectations
 Licenses  Cost/km/vehicle cost/km funding  Create
 Timely responses  Response times  Lack of unreasonable
[See 2005 EMS - Provincial public expectations
Budget Working - Community confidence
Paper – Slide #3] in the system
 DDA
Certification
removed
28

8. DIVISION: EMERGENCY MEDICAL SERVICES (EMS)
PROGRAM/SERVICE: EMERGENCY MEDICAL SERVICES (EMS)
Service Categories:
Functional Areas Program Elements Should the Counties/CMSM Are there alternative ways to
continue to deliver the service or deliver the service or program
program elements? elements?
Fleet Maintenance Technical Repairs Yes No Why Yes No If yes, how?
Expense and Maintenance
 Fuel
 Insurance
 Licenses
[See 2005 EMS Budget
Working Paper – Slide #3]
29

9. DIVISION: EMERGENCY MEDICAL SERVICES (EMS)
PROGRAM/SERVICE: EMERGENCY MEDICAL SERVICES (EMS)
Service Categories:
Functional Areas Program Elements Can the service be improved without How is the service change:
increasing costs?
Fleet Technical Repairs Yes No If yes, how Communicated to Implemented
Maintenance and Maintenance
Expense  Fuel The Staff? How? When?
 Insurance
public?
 Licenses
[See 2005 EMS
Budget Working
Paper – Slide #3]
30