To attract more customers, you need to follow some tactics of how to keep your customers happy this busy season with great customer service, how to handle post order problems and also how to keep your seller account secure.
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Part II holiday selling tips that no seller will share with you! by obva virtual assistants
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6. Cancellations ->> If your buyers orders by mistake and wants to cancel the order, do it as per your customer’s request. ->> This would increase her trust and will also avoid unnecessary feedback.
7. Product not received ->> During holiday season, the lost rate may be high. Hence it is good to inform your customers with the full shipping details. ->> If your customer didn’t receive her item, you can check tracking details and if you feel it is lost in transit, you can offer her refund/ replacement based on you customer’s preference. ->> Always give importance to your customer’s preference. This would turn her as your repeat customer
8. Item reached damaged ->> It is better to write a clear return policies for your store. ->> So when customers come for damaged items you can offer them suitable solution based on the return policy. ->> Our post on How to write a profitable return policy helps you write a better return policy for your business.
9. Keeping your seller account secure ->> Start updating your software which you use for security on a regular basis. ->> Update your system with security softwares or operating system and also download their security patches inorder avoid phishing, spamming, hacking etc.. ->>Make sure go directly to the Amazon.com website to make any changes to your seller account. ->>You do not want to be stuck with a fraud and loose money when your goal is to make more money on eBay.
10. Conclusion Follow these tips in this coming holiday season to keep yourself and your customers happy! If you feel you do not have time to manage all these tasks, please contact us today!. We do complete store outsourcing services for our Amazon and eBay clients. Like our Facebook fan page and follow us on Twitter to get more updates on Amazon and eBay selling.
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17. Lets get started! Step 1- Email us [email_address] Step 2 – Our Outsourcing Manager contacts you. We understand what you need. Step 3 – We start work!