1. Riva CRM Integration for Microsoft Exchange Trevor Poapst Director, Global Marketing Omni Technology Solutions The Integration Company +1.780.423.4200 [email_address] www.rivacrmintegration.com Celebrating 10 Years of Software Innovation www.omni-ts.com NO Outlook Plug-ins Required
Size of industry – $8.9B in 2008 -> $13.3B in 2012 Growth of SaaS – in 2007, CRM SaaS sales represented $1B. Some analysts believe that despite the economic slowdown, CRM sales will double during the next 6 years. Oracle acquired Siebel CRM. (Quick show of hands of who is using a CRM...) Comparison between to corporate networks in late 1980s, early ’90s and CRM today.