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Olga M. Jackson
Mobile (773) 791.3949
821 E. 81st st., 1D
Chicago, Ill 60619
Consistency– Consistently received high performance ratings on annual
Dependability– Consistently completes every assigned task; assumes extra
Motivation– Dedication to the mission of the agency-always enthusiastic and
able to motivate staff
Organizational Skills – Managed casew orker with caseloads of mentally
Interpersonal Skills – Promote and encourage an environment of teamw ork
and support the educational needs of the individual w orker
Communication Skills – Excellent w ritten, verbaland computer abilities
Human Service TANFCaseworker
02/01/10 – 08/01/14 - Department of Human Services, Chicago, Il
Managed a public assistance caseload by performing professional
casew orkduties and providing self-sufficiencyevaluation and coaching for
Individuals and/or families receiving public assistance.
Determines applicant's initial eligibility for categories of public assistance.
Completed comprehensive assessments of individuals and/or families
public assistance; assisted clients in identification of skills, strengths, motivation,
Human Service MANGCaseworker
03/03/08-02/01/10- Department of Human Service, Chicago, Il
Identified areas of potential risk
Focused on self-sufficiency including child safety, family violence, substance
abuse, health issues, etc.
Provided case management to coordinate transitional, temporary or long-term
services offered through the department
Child Support Specialist
12/1997 – 11/07- Randstad, Chicago, Il
Review s and reconciles complex child support case records, including financial
Calculates proper child support balances; posts missing payments to system
and corrects improper balances w ith adjustments;
Determines correct distribution of child support collected and properly issues
retained payments to either the custodialparent or NCP
01/1992 – 09/1997- CARC, Chicago, Il
ProfessionalProgram Director of six Cila programs that assisted disables
Supervised seven case workers handling day to day assistance for disabled
Organized staffing, developed quantitative reports, and recommended effective
coarse of actions needed for mentally disabled person
Worked w ith state-wide assistance programs to ensure affordable housing for
the mentally disabled persons in our program.
Keller Graduate School, Chicago, Il
Masters in Business Administration
Masters in Human Resource Management
Chicago State University, Chicago, Il
Bachelor in Sociology, Minor: Criminal Justice