Concept, Nature of Conflict, Conflict resolution techniques, Level of conflict, Different ways to resolve the conflict in an organization.

1. CONFLICT
ASSISTANT PROFESSOR-HR, TIMSR
MUMBAI

2. CONFLICT
 It is a state of mind within or outside the
organization, when people are in a state of
dilemma whether to do or not to do anything,
that state is known as CONFLICT.
 Conflict may arise within or outside the
organization but both affect the efficiency of the
individual, group or the organization because
the two groups or individuals are busy to plan
their strategies to show down or slow down the
other party and contribute less to the Org.
Goals. By: Dr Nitin Sharma

3. Nature of Conflict
 Conflict occurs when individuals are not able to
choose specific alternative among the available
alternatives.
 Conflict between two individuals implies that they
have conflicting perceptions, values and goals.
 Conflict must be perceived by the parties.
By: Dr Nitin Sharma

4. Level of Conflict
It is important to note that the prefix intra means
"whitin", whereas inter means "between".
 Intrapersonal conflict : when the
conflict arises within an individual or
within a group is called intrapersonal
conflict. Such types of conflict arises
when an individual is playing two
competing roles. In such conflict,
frustration and innertensions are very
common. By: Dr Nitin Sharma

5.  Interpersonal Conflict : Conflict between two or
more people is called interpersonal conflict.
Individual difference create interpersonal conflicts.
 Intergroup Conflict : When conflict occurs
between groups or teams, it is known as intergroup
conflict. Such conflict emerges when one group
sets out to undermine the other, gain power and
improve its image.
 Interorganisational Conflict : Conflict that occurs
between two or more organisation its called
interorganisational conflict. Such conflict may
include conflict between organizational pursuing
similar objectives.
By: Dr Nitin Sharma

6. CONFLICT
MANAGEMENT/RESOLVE
 AVOIDING : Withdraw from a conflicting situation.
In certaing situations, it may be appropriate to
avoid a conflict.
 ACCOMMODATING : One party is willing to self-
sacrifice in the interest of the other party.
 COMPETING
 COMPROMISING : Each party tries to give up
something to reach a solution to the conflict.
 COLLABORATING : It involves attempts to satisfy
the needs of both the parties.
By: Dr Nitin Sharma

7. By: Dr Nitin Sharma

8. By: Dr Nitin Sharma