1) Quality culture refers to the shared beliefs, attitudes, and behaviors that characterize an organization regarding quality. It involves both technical and social systems within the organization.
2) Developing a quality culture requires motivating employees through addressing needs like safety, belonging, and self-actualization. It also means empowering employees and having leadership committed to quality goals.
3) Maintaining awareness of quality involves planning communication strategies, implementing programs, reviewing success, and sustaining momentum over time including with new employees.
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Developing; Quality Culture
1. Developing: Quality Culture
Presents by
Mr. Nilesh Utpure
Under the guidance of
Dr. Dale A. V.
Sharadchandra Pawar College of Pharmacy (otur)
Pune-412409
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2. Technology & Culture
Theories of motivation
Create & maintain awareness of quality
Evidence of management & empowerment
Time to change the culture
Content
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3. Quality culture is the pattern of human habits,
shared beliefs, values, attitudes, institutions, and
behavior patterns that characterize the members of
a community or organization
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What is Quality Culture..?
4. An organization is the integration of two major systems:
1-The Technical system (touches the head)
2-The Social system (touches the heart)
So to become superior in quality, we must pursue two
courses of action :
1. Develop technologies that meets customer needs
2. Stimulate a ‘culture’ throughout the organization that
continually views quality as a primary goal.
Technology & Culture
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5. Motivation is the characteristics that help us to
achieve the goal. It is the drive that pushes us to
work hard. It is the energy that gives the strength to
get up & keep going even when things are not
going our way.
Over all the basic perspective on motivation looks
like this
Theories of Motivation
needs
behaviorsatisfaction 5
6. We each have hierarchy of needs that ranges from
‘lower’ to ‘higher’.
Maslow’s theory maintain that a person does not
feel a higher need until the need of current level
have been satisfied.
Maslow’s hierarchy pyramid shows
Maslow’s theory of motivation
Self actualization
Esteem need
Social need
Safety need
Physiological need
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7. Physiological needs: Provide ample breaks for
lunch, pay salaries that allow workers to buy life
essentials
Safety needs: Provide a safe environment for work,
relative job security & freedom from threats
Social needs: Generate a feeling of acceptance,
belonging by reinforcing team dynamic
Esteem needs: Recognize achievements, assign
imp projects & provide status to make employees
feel valued & appreciated
Self actualization: Offer challenging & meaningful
work assignments
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8. Described by Douglas McGregor in 1985
Theory X is a negative view of human nature,
assuming that most employees are lazy,
uncooperative therefore, managers should
motivate them through skillful use of incentives &
penalties
Theory Y is a positive view, believing that
employees want to work to work & will seek
responsibilities that can solve organizational
problems & personal growth
Behavioral theory [ x v/s y ]
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9. Theory X
We dislike work
We must be forced
We would be rather be
directed
We are motivated mainly by
money
Most of us have little
creativity
Theory Y
We like to work
We will direct ourselves
We will seek & accept
responsibilities
Under the right conditions we
are motivated
We are highly creative
creatures
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11. Planning
a. Support & resource
b. Your current situation
c. Your target & goal setting
d. Message & communication channels
Implementation
a. When to start
b. Assign roles & responsibilities
c. Gather & prepare promotional materials
d. Launch the program
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12. Checking & Reviewing
a. Measure the success of the program
b. Get staff to feed back ideas, comments &
suggestions
c. Report to staff & management
Maintaining
a. An culture
b. New employees
c. Maintaining momentum
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13. Management commitment is necessary but not
sufficient
To inspire action within a company, the most
important element is management leadership in
quality
The leadership role includes establishing, aligning
& developing quality goal & strategies & then
serving on a quality council to lead the quality effort
Provide evidence of management
& empowerment
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14. Qualities for successful leader:
1. An internal locus of control
2. A greater tolerance for ambiguity
3. Flexibility & a curiosity about the issues involved
Upper management should be:
1. Establish quality policies.
2. Provide the resources.
3. Provide problem oriented training.
4. Stimulate improvement.
5. Provide for reward & recognition.
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15. It’s a very difficult to change culture instantly
But necessary to change when quality get low or
due to competition
New ideas, suggestions or better plans for
attraction
Before change organization should identify &
review the planning
Time to change the culture
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