Welcome to the next generation of the services economy — where we have technology and business processes enmeshing with each other on a global scale — to unlock business value.

1. MARCH 15
NEW YORK CITY

2. Welcome to the 7th Annual
BUILDING AND SUSTAINING

3. THEME UNIQUE
BUILDING AND SUSTAINING
EXCELLENCE IN GLOBAL SERVICES
DIFFERENTIATORS
Welcome to the next generation of the services economy — where FOCUS ON GLOBAL SOURCING
we have technology and business processes enmeshing with each GSC has always maintained a sharp focus on the
other on a global scale — to unlock business value. Global sourcing of strategy and practice of global sourcing covering
these services have gone beyond the paradigms of large scale both ITO and BPO
outsourcing, offshoring, distributed global delivery, managed
services, and such other mechanisms. Various models, old and new, FOCUSED ON OUTSOURCING PARTNERSHIPS
will coexist to make this a reality; the scope is inherently global and
The primary focus is on nurturing outsourcing
the returns are implicitly valuable.
partnerships between buyers and service providers and
creating win-win relationships between them
Beginning with in-sourcing and often shared services, organizations
went on to outsourcing, co-sourcing, and finally co-creating
competencies with service providers. The new rules for the services HIGHLY INTERACTIVE & DISCUSSION BASED
organization are to consolidate and standardize delivery; to balance Sessions are not canned presentations; they are highly
internal, external, and virtual capabilities; and to manage services interactive with the audience. The audience RoI is
like a portfolio. These are the essential steps to building and enriched through these peer-level discussions of live
sustaining excellence in services. situations
Global Services Conference 2012 will focus on how to build and
sustain excellence in services. This strategy is the key to enterprise
PRACTITIONER-DRIVEN CONTENT
services, enterprise transformation, and aligning that transformation All of GSC content is conceived by sourcing practitioners
to drive competitive advantage to companies. Companies are looking to be delivered to a peer-level audience
to access data and knowledge in a better way and to leverage the
maturity of the services organization that has been in place to drive
better business value.
www.globalservicesconference.com

4. AUDIENCE @ GSC
The audience at GSC is unique and represents the best mix of qualified
buyers, providers and influencers.
Over 150 Over 25 Over 2,000
DELEGATES SPEAKERS ONLINE VIEWERS
Over 75 Over 25 Over 30
BUYERS/USERS INFLUENCERS GLOBAL PROVIDERS
2011 BY TITLE 2011 BY INDUSTRY
23%
13%
22%
6%
41%
11%
17%
25%
28% CEO/CIO/CTO/CFO/CSO More than $5 B
President/SVP/EVP/VP/AVP 16% $1 B - $5 B
Director - Sourcing/IT/LoB/Corp. $500 M - $1 B
GM/Manager - Sourcing/IT/LoB/Corp. $100 M - $500 M
Others Allied Less than $100 M
2011 BY REVENUE 2011 BY BUDGET
9% 13%
6%
23%
35% 12%
3%
BFS/Fin. S $100 M and above
9% Business Services 13% 6% $25 M - $100 M
Insurance $10 M - $ 25 M
2% Life-sciences 6%
$5 M - $10M
14% 9% Hi-Tech/IT/Software/ISV's $1 M - $5M
23% 6%
7% 2% Telecom/Comm. Related $500K - $1 M
Govt./Education $250K - $500K
Manufacturing/CPG/Retail $100K - $250K
Travel & Transportation Not Disclosed
www.globalservicesconference.com

5. ROLE OF GSC AUDIENCE
● Create Strategy & Set Goals
● Authorize Service Provider Partnerships/Signs Contracts
● Evaluate, Specify Service Providers/Create Shortlist
● Select or Manage Outsourced Enabling Technologies
● Selecting/Negotiating with Vendors/Partners/Providers
● Manage Contracts/SLAa/Relationships
● Determine Needs (Own Business Process)
● Establish or Manage Budget
● Consultant/Advisor
COMPANIES AT GSC
ACE Group Citibank J.P. Morgan Pitney Bowes Inc.
ACE Insurance Citigroup J&J PR Newswire Association LLC
Aetna City of New York Johnson & Johnson Group Prudential
AIG City of Santa Clara JP Morgan Chase Publicis
Allianz Life City University of NY KeyBank Purdue Pharma
Ameriprise Comverse KeyCorp RPO (Citi Group)
Applied Materials Credit Suisse KPMG International SAP
ARTstor Deutsche Bank Life Masters Schering-Plough
Assurant DOW JONES M. Fried Store Fixtures State University of New York
Astra Zeneca Duetsche Bank Marsh Inc Stevens Institute of Technology
AT&T Edifice Mass Mutual Financial Group Stratos
AXA Equitable Elance Merck Synapse Group Inc
Axis Group Fairmont Capital MetLife TD Canada Trust
Bancolombia Group Farmers Insurance MGI The Hartford
Bank of America Fidelity Microsoft Corporation The Hartford
BNY Mellon Flushing Manors Moelis Capital Partners The McGraw-Hill Companies
Bank of Tokyo-Mitsubishi Footstar Morgan Stanley The World Bank
Biomet Forrester Research MSP Co Thunderbird
BlackRock FTV Capital MTA -NYC Transit Time Inc.
BNY Mellon GE Energy Novartis UBS
Bristol-Myers Squibb GE Money Novartis Biomedical Research UBS Investment Bank
Burberry General Atlantic LLC NYC Dept of Correction UPS
CA GFI Group NYC Dept of Health Visa
CDTV.net Gloria Jeans NYSE Wachovia
CheckFree Gomez Enterprises Pace University WACHOVIA BANK
CIGNA Guy Carpenter PepsiCo Wells Fargo
Citi Venture Capital HSBC Pfizer Inc. Wolters Kluwer
www.globalservicesconference.com

6. CONFERENCE PROGRAM
COLOR CODE SESSION TYPE MINUTES PERCENTAGE
Conference Sessions 575 Minutes 62%
Networking Breaks 220 Minutes 24%
Featured Sessions 125 Minutes 14%
SCHEDULE PLENARY SESSIONS (AM)
07:30 – 08:00 AM Breakfast & Registration
08:00 – 08:10 Welcome Note
08:15 – 09:00 Keynote: Building & Sustaining Excellence in Global Organization
09:00 – 09:50 C-Panel: Building & Sustaining Excellence in Global Sourcing
09:55 – 10:15 Featured Session – Platinum Sponsor
10:15 – 10:30 Coffee & Networking Break
TRACK I BUILDING EXCELLENCE
This track deals with best-in-class ideas that are fundamental to building excellence in the services model
10:30 – 11:15 Mastering The Art & Science of Global Sourcing
11:15 – 11:30 Featured Session – Gold Sponsor
11:30 – 12:15 Monitoring & Managing Supplier Risk
12:15 – 12:30 PM Featured Session – Gold Sponsor
12:30 – 01:30 LUNCHEON
01:30 – 02:15 Seeking Value Through New Service Delivery Locations
02:15 – 02:30 Featured Session – Gold Sponsor
02:30 – 03:15 Excellence In Shared Services
03:15 – 03:30 Coffee & Networking Break
03:30 – 04:15 Setting-up A High Performance PMO/Governance
TRACK II SUSTAINING EXCELLENCE
Next practices in global sourcing of services that differentiate and sustain excellence in services
10:30 – 11:15 Understanding Next Generation Sourcing Models
11:15 – 11:30 Featured Session – Gold Sponsor
11:30 – 12:15 Developing and Retaining Topnotch Talent
12:15 – 12:30 PM Featured Session – Gold Sponsor
12:30 – 01:30 LUNCHEON
01:30 – 02:15 Managing The Global Locations Portfolio
02:15 – 02:30 Featured Session – Gold Sponsor
02:30 – 03:15 Sourcing Platform-Based Services
03:15 – 03:30 Coffee & Networking Break
03:30 – 04:15 Beyond SLAs – Benchmarking & Customer Satisfaction
SCHEDULE PLENARY SESSIONS (PM)
04:15 – 05:15 PM Closing Keynote Address
05:15 – 05:30 Closing Remarks
05:30 – 07:30 Cocktail & Reception
www.globalservicesconference.com

7. SPONSORSHIP OPPORTINITIES
There are various sponsorship options designed to meet marketers objectives that include - Thought
Leadership, Branding & Awareness, Influential Marketing and Lead/Interest generation:
Sponsorship packages designed for: Global Services Providers, Regional Service Providers,
Countries, Country Associations, Trade & Investment Promotions Agencies, Solution Providers and
others allied to the outsourcing field.
A few standard options are:
Platinum Gold Silver Associate
Lunch Reception Breakfast & Coffee Breaks Delegate Kit/Bag
Lanyard/Badge GSC Webinars Conference Guide Conference e-Book
Other Standard and Custom Options
SPONSORSHIP BENEFITS
There are variety of benefits associated with Global Services Conference 2012. A few sponsorship
benefits are listed below (Not Limited):
● Allows you to meet face-to-face and address your potential customers currently/considering
sourcing
● Builds a platform to position thought leadership
● Creates avenues for branding and awareness - prior to the event, on-site and post-event
● Generates qualified leads through complete registration & attendee list with analysis
● Instills confidence in your clients and contacts by maintaining a strong presence
● GSC is unique as it attracts highly engaged sourcing professional who are subscribers and
readers of Global Service Magazine, website and various media vehicles that keeps them
connected round the year
● Global Services is the first and only leading outsourcing media house with the largest opt-in
subscriber base of over 115,000 - Stand to benefit from the widest outreach program
deployed for GSC2012.
CONTACT INFORMATION
SATISH GUPTA GARY BINDRA
HEAD OF SALES & MARKETING MANAGER – INTERNATIONAL SALES
E-mail: satishg@cybermedia.co.in E-mail: gurdeepb@cybermedia.co.in
Mobile: +91 987 199 7785 Mobile: +91 991 040 1911
www.globalservicesconference.com

8. REGISTRATION
Outsourcing Services Buyer Outsourcing Service Provider/Other
REGULAR FEE: $695.00 REGULAR FEE: $1495.00
For Special Offers Visit www.globalservicesconference.com
Registration Includes:
• Full day of conference sessions, track sessions and keynote lectures
• On-site and vaulted conference materials
• Breakfast, Lunch, Refreshment, Networking breaks & Cocktail Reception
For Registration queries please call: 1.516.277.1108 or write to:
Dawn Walton Niketa Chauhan
dawnwalton@optonline.net niketac@cybermedia.co.in
www.globalservicesconference.com