This document contains a summary of Nidhi Kanabar's personal and professional details. It includes her contact information, objective, work experience as an Assistant Manager at HDFC Bank for over 3 years, education including a BSc in IT, and hobbies of reading, swimming, and traveling. Her role at HDFC Bank involves managing 400 customer accounts, cross-selling bank products, and handling escalations and complaints.

1. Nidhi Kanabar
Citizenship: Indian
Date of birth : 01 November 1989
Contact Information:
Mobile : 9773011880
E-mail : kanabar_nidhi@yahoo.com
Address
502,Anand Co-op Society, Tanaji Chowk, New Mill Road, Kurla (West), Mumbai–400070
Objective:
 Looking forward to associate myself with an organization, where there is an
opportunity to share, contribute and upgrade my knowledge and skills for
development of self and organization served.
Summary :
 Self motivated individual with 4 years Experience in Banking Sector , Proficient in
prioritizing and completing tasks in timely manner and Multi – Tasking
 An effective communicator, Capable of quickly adapting to changing environments, A
quick learner with a desire for continuous personal and professional growth
 Inherent andAcquired skills include Analytical and Logical approach, Determination and
never say die attitude. Committedindividual showing leadershipby example. Delivered
best when challenges came across.
Education :
EXAMINATION SCHOOL/COLLEGE UNIVERSITY YEAR OF
PASSING
PERCENTAGE
T.Y BSc(I.T) S.I.E.S COLLEGE,
SION.
MUMBAI
UNIVERSITY
2009-2010 58.45 %
HSC S.I.E.S COLLEGE,
SION.
MAHARASHTRA
STATE BOARD
FEBRUARY 2007 70.67 %
SSC MARY IMMACULATE
GIRLS HIGH
SCHOOL, KALINA.
MAHARASHTRA
STATE BOARD
MARCH 2005 74 %

2. Work Experience :
Assistant Manager (Relationship M anager – Classic on Phone Dept)
HDFC Bank
Aug ‘15-Till date
Job Responsibilities :
➢ Responsible for managing a portfolio of 400 Classic customers, Giving utmost service to
them and solving queries relatedto their accounts and investments
➢ Cross selling various bank products such as CASA, Retail Assets (Home Loan, Personal
Loan, Auto Loan, SecuredLoans like LAS, LAP, GL) and Third Party Products (Insurance,
Mutual Funds, Demat , etc.)
➢ Service Targets including products such as FD/RD, Bill pay, Smart pay, Credit Card
activation.
➢ Re – formulating strategies. Analyzing latest market trends and service customer with
updated offers and providing valuable inputs for the fine tuning sales.
➢ This duty demands co-ordination and interaction with different multiple departments at
different levels for timely response and resolution.
Complaints Handling :
➢ Handling escalations on emails with senior management and Co-ordinating with them for
appropriate solution
➢ Maintaining excellent service quality and customer satisfaction, Tracking and
highlighting customer issues
Personal Banker (Classic On Phone Department)
ADFC Pvt. Ltd.
M ay’12 – July’14
Job Responsibilities :
I was working as a Personal Banker for Classic customers of HDFC Bank in which we
help our premium customers manage their money in order to balance risk and
return.Raise new customers into the classic program in order to achieve given targets
and de-race customers who are ineligible for the classic program

3. Phone-banking Officer (Phone-banking Unit – Demat Department)
ADFC Pvt. Ltd.
1st July’11 - M ay’12
Job Responsibilities :
➢ Receiving incoming calls (PAN India), interacting with the customers, understanding
their requirements
➢ Providing quality service and meeting customer satisfaction.
➢ Cross selling Assets and Third party products.
Activities andInterests
Hobbies :Reading, Swimming, Dancing, Watching movies, Cooking , Travelling, Adventures
Date : (Nidhi Kanabar)