1. EARLY REGISTRATION
RATES AVAILABLE
Book before 30th
September and save £200
Marketforce’s 15th Annual Conference
WWW.MARKETFORCE.EU.COM/RAIL330
A thought
provoking conference
that enhances the
industry’s ability to
meet future challenges
through partnership and
innovation.”
CEO, Abellio
Mark Carne
Chief Executive
Network Rail
Tim Shoveller
Managing Director of UK Rail
Stagecoach Group
Joanna Whittington
Interim Chief Executive
ORR
Alistair Gordon
Chief Executive Officer
Keolis
Alex Hynes
Managing Director
Arriva Rail North
Richard Rowland
Customer Service and
Transformation Director
Great Western Railway
Tom Joyner
Passenger Services Director
London Midland
Jenny Payne
Customer Service Director
Chiltern Railways
Join your peers at the UK’s premier strategy-led rail conference to debate the
latest opportunities, challenges and innovations within the industry
Jacqueline Starr
Managing Director,
Customer Experience
ATOC
David Brown
Chief Executive
Transport for the North
The Future of Rail
Investing and innovating: growing a 21st century railway
1st December 2016, Hilton Tower Bridge, London
Jo Kaye
Director, Network Strategy and
Capacity Planning
Network Rail
Oliver Bratton
Operations Director -
European Business
MTR Corporation
MEDIA PARTNER:

2. Stream A
Delivering the railway - from CP5 through CP6
2
1
09.00 Welcome address by Philip Doyle, Director, Marketforce
09.05 Chair’s opening remarks
09:10
P2P
!
?
!
P2P
Keynote Opening Address
Stimulating economic growth through investment in
infrastructure
Speaker to be confirmed
09:25 Questions
Successfully shaping a 21st century railway
09.30 A vision for the future of Europe’s fastest growing railway
network
Mark Carne, Chief Executive, Network Rail
09.50 Growing a profitable railway: tackling the capacity challenge
Tim Shoveller, Managing Director, UK Rail, Stagecoach Group
10:10 Route-by-route regulation: the right move for rail
Joanna Whittington, Interim Chief Executive, ORR
10.30 Advisory session
10.50 P2P
!
?
!
P2P
Panel Discussion
Making success sustainable: managing growth and passenger
experience
• What steps are being taken to ensure network capacity
matches passenger growth?
• What further measures are needed improve passenger
experience?
• How can passenger-centricity be embedded consistently at the
heart of franchises?
• Responding to the CMA report: should the role of open access
operators be expanded?
• The Digital Railway: implementing a modernisation regime
across the network
• Creating a culture of innovation and supporting innovative
ways of working
• Thinking locally: what is being done to involve SMEs in the
supply chain?
• Deeper devolution: an empowering movement or a pathway to
fragmentation?
• How might Brexit affect how Britain’s railway is run?
Mark Carne, Chief Executive, Network Rail
Tim Shoveller, Managing Director, UK Rail, Stagecoach Group
Joanna Whittington, Interim Chief Executive, ORR
11:20 Refreshments
Streams
11:50 Developing the rail network in CP6 and beyond
• The Hendy Review: recognising challenges and staying on
track
• Defining priorities for the next spending period
• Investing in the future: the next steps for the Digital Railway
Jo Kaye, Director, Network Strategy and Capacity Planning,
Network Rail
12:10 Advisory session
12:30
P2P
!
?
!
P2P
Case Study
Digitising air traffic control - lessons from one industry to
another
Until the installation of digital air traffic control systems, the
aviation industry faced a similar capacity problem to that
which is affecting rail today. This presentation will outline the
challenges of implementing a digitisation programme in the
aviation industry and the benefits this has had for capacity.
Speaker to be confirmed
12:50 The growing role of the private sector in financing a bigger and
better railway
• Mind the funding gap: the growing need for private investment
in rail
The Future of Rail
1st December 2016 | Hilton Tower Bridge, London
EVENT PROGRAMME - THURSDAY 1ST DECEMBER 2016
FOR MORE INFORMATION, PLEASE VISIT THE WE
Now in its 15th year, The Future of Rail is your chance to join the
senior executives leading change across the UK rail industry.
Don’t miss this opportunity to meet with key decision makers and
discover the latest developments in rail, from devolution to the
Digital Railway.
TOP SPEAKERS INCLUDE:
• Mark Carne, the Chief Executive of Network Rail, gives his vision for the
future of Europe’s fastest growing railway
• Gain insight into strategies for running a profitable railway with Tim
Shoveller, the Managing Director of UK Rail at Stagecoach Group
• Keep up to date with how Crossrail is transitioning from a major
construction project to an operational railway
• Alistair Gordon, the Chief Executive of Keolis, will explore the potential
benefits of integrated urban transport networks
• Get your questions answered by industry leaders, including the directors
of Arriva Rail North, Chiltern Railways, London Midland and Great
Western Railway
• Iain Stewart MP will be shedding light on how the East West Rail project
is developing
• Debate the opportunities and challenges presented by devolution with
Transport for the North, Transport Scotland and Transport for
Greater Manchester
COMPANIES WHO ATTENDED IN 2015:
21 Net
Abellio
Abellio Greater Anglia
Adey Group
Arthur D Little
Ashtead Plant Hire
BAM Nuttall
Bird & Bird
Brodies
Carlisle Support Services
Chiltern Railways
Costain
Department for Transport
East Japan Railway
Company
East-West Rail All-Party
Parliamentary Group
Eversholt Rail
Fitch Ratings
Future Rail
GB Railfreight
Go Ahead Group
Heathrow Express
Operating Company
Hitachi Rail Europe
Hogan Lovells
HS2
Keltbray Group Holdings
Keolis
King & Wood Mallesons
LEK Consulting
Mergermarket
Morgan Stanley
Network Rail
Northern Rail
Norton Rose Fulbright
Office of Rail and Road
Osborne Clarke
Parkeon
Royal Bank of Scotland
ScotRail Alliance
Skanska UK
SNCF
Southeastern
Stephenson Harwood
Thales Group
Trainline.com
Transport for London
URS Corporation
Virgin Trains East Coast

3. Stream B
Driving up standards in passenger experience
3
• Private finance solutions: what is available and what is most
appropriate?
• What is the long-term role of the private sector in funding
Britain’s railway?
• How might Brexit affect the appetite for investment?
Speaker to be confirmed
13:10 Questions
11:50 P2P
!
?
!
P2P
Panel Discussion
A first-class rail service: tracking progress and setting goals
• Creating the perfect passenger experience: is the industry
close?
• Communicating with customers: what is best practice for
when things go wrong?
• How can apps be harnessed to improve passenger
information?
• What are the potential applications of big data and analytics?
• Empowering employees to embrace new technologies
• On-board entertainment: where next after reliable WiFi and
on-demand film?
Alex Hynes, Managing Director, Arriva Rail North
Jenny Payne, Customer Service Director, Chiltern Railways
Tom Joyner, Passenger Services Director, London Midland
Anthony Smith, Chief Executive Officer, Transport Focus
12:25 Advisory session
12:45 P2P
!
?
!
P2P
Panel Discussion
The death of the magnetic stripe: the future of ticketing
• Delivering on franchise promises: why is smart ticketing a
mandated priority?
• What barriers are there to investing in innovative smart
ticketing initiatives?
• Balancing cost and convenience to cater for varied passenger
demands
• Making sure every passenger pays the lowest fare
• Print-your-own and mobile tickets: to what extent has
barcoding been successful?
• Are smart cards only practical in urban areas?
• Harmonising approaches: what can be done to ensure
seamless customer journeys?
Jacqueline Starr, Managing Director, Customer Experience,
ATOC
Matthew Hudson, Head of Development, Fares and Ticketing,
Transport for London
Paul Johnston, Head of Ticketing & Revenue Protection (Bids),
Abellio
13:15 Lunch
Streams
14:30
P2P
!
?
!
P2P
Case Study: Crossrail
Transitioning from major construction project to fully
operational railway
• Light at the end of the tunnel: completing construction
• A change of focus: scheduling the railway service
• Creating a coherent, customer-facing brand
Oliver Bratton, Operations Director, European Business, MTR
Corporation
14:45 Advisory session
15:05
P2P
!
?
P2P
Case Study: Bank station capacity upgrade
Transforming one of London’s busiest Underground stations
• What improvement works are taking place to turn Bank station
from hated to highly-rated?
• Creating better customer journeys: increased capacity,
shorter interchanges and improved accessibility
• Renovating without enraging passengers: how can station
functionality be maintained whilst undertaking major works?
Vicky James, Project Manager for Bank Station Upgrade,
Transport for London
15:20
P2P
!
?
!
P2P
Case Study: The East West Rail Project
Establishing a strategic route
Iain Stewart MP, Chair, East-West Rail All Party
Parliamentary Group
15:35
P2P
!
?
!
P2P
Case Study: The Great Western Route
The challenges of electrifying a major route
Richard Rowland, Customer Service and Transformation
Director, Great Western Railway
15:50 Questions
14:30 Creating seamless multi-modal journeys: embracing
integrated urban networks
• Moving towards integration: which factors are aiding local
decision-making capabilities?
• What key benefits derive from integrating transport networks?
• Sharing best practice: lessons from running multi-modal
networks across Europe
Alistair Gordon, Chief Executive, Keolis
14:50 Questions
14:55 Advisory session
Lightning pitches
In this session, innovators & disruptors to the rail industry will
have ten minutes to present a “lightning pitch” to demonstrate
and discuss how they will transform the industry as we know
it. Delegates will then have the opportunity to ask quick-fire
questions before a vote is taken to determine which innovation
will disrupt the industry most.
Moderator:
Howard Farbrother, Innovation in Franchising Programme
Manager, RSSB
15.15 Repoint: fail-safe track switching
Professor Roger Dixon, Head of the Control Systems Research
Group, Loughborough University
SITE AT WWW.MARKETFORCE.EU.COM/RAIL330
Stream C
Focusing on major projects
THE FUTURE OF RAIL’S LEGACY
UK'S PREMIER
STRATEGY-LED
RAIL EVENT
15
YEARS OF
INNOVATION
1,700
TOTAL
ATTENDEES
Stream D
Derailing traditional thinking - innovation
and disruption across the industry

4. 4
15:25 MyJrny app: making the Internet of Trains a reality
Kevin Ives, Digital Transformation Director, Arriva
15:35 The GATEway project: driving passengers off the rails
Professor Nick Reed, Academy Director & GATEway Project
Leader, Transport Research Laboratory
15:45 Satisfying the connected customer
Speaker to be confirmed
15:55 Quick-fire questions and vote
16:00 Refreshments
Evolving by devolving – the railway of tomorrow
16:30 Delivering a joined-up strategy for transport in the North
• Why is the Northern Powerhouse project essential?
• From concept to reality: what must be done to ensure effective
delivery?
• Collaborating for success: the importance of engaging
stakeholders at all levels
David Brown, Chief Executive, Transport for the North
16:50 P2P
!
?
!
P2P
Panel Discussion
The benefits and challenges of a devolved rail industry
• How has centralised policy traditionally affected infrastructure
spending?
• Giving local voices a platform: listening to those who use the
network most
• How can we ensure nation-wide support for devolved power
and projects?
• Achieving alignment: how can localised networks be
integrated with the national network?
• Learning from London: to what extent can other regions use
TfL as a model for devolvement?
• Which rail projects are most likely to benefit for devolution and
which might be hindered?
David Brown, Chief Executive, Transport for the North
Aidan Grisewood, Director of Rail, Transport Scotland
Alistair Gordon, Chief Executive, Keolis
Amanda White, Head of Rail, Transport for Greater Manchester
17:20
P2P
!
?
!
P2P
Closing Keynote Address
Speaker to be confirmed
17:40 Questions
17:45 Chair’s closing remarks and end of conference
Rail
Professional
Services
WHO WILL YOU MEET?
More than 150 key decision makers from across the
industry attended The Future of Rail 2015:
Public Sector and
Regulators
Engineering
Transport Groups
Other
Other
TOC
Rail Infrastructure
Last year’s
attendee
breakdown
“An influential conference on
a subject which is critically
important to the profitability
of the industry.”
Director, Route Asset Management –
Western, Network Rail
6+ hours of content 20+ speakers
A must-attend event for all senior
professionals in the rail industry
Save up to £200
REGISTER ONLINE NOW
www.marketforce.eu.com/rail330
INTERESTED IN SPEAKING, EXHIBITING OR
HOSTING AN EVENT AROUND THE CONFERENCE?
There are a limited number of opportunities to
engage key decision makers through speaking,
exhibiting and other tailored packages. For more
details, please get in touch:
Tel: +44 (0)20 7760 8685
Email: sponsorenquiries@marketforce.eu.com

5. The Future of Rail
1st December 2016 | Hilton Tower Bridge, London
How to Book
Prices
Registrations on or before
30th September 2016
Registrations on or before
11th November 2016
Registrations after
11th November 2016
Train Operating Company Rate* £395 + VAT = £474 £495 + VAT = £594 £595 + VAT = £714
Standard Rate £795 + VAT = £954 £895 + VAT = £1,074 £995 + VAT = £1,194
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