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NIA JOGOPULOS
KINS 121: PEAK PERFORMANCE
TRAINING MANUAL
DECEMBER 11, 2014
Changing women’s lives, one lipstick at a time.
2	
  
Table of Contents
Wheel	
  of	
  Achievement	
  ……………………………………………………….……………..3-­‐11	
  
Assessment	
  for	
  Mental	
  Strengths	
  and	
  Weaknesses…………………………...12-­‐14	
  
Emotions/Self	
  Talk………………………….………………………………………………15-­‐17	
  
Goal	
  Setting……………………………………………………………………………………..18-­‐20	
  
Communication…………………………………………………………………….…………21-­‐23	
  
Confidence………………………………………………………………………………….…..24-­‐27	
  
Physiological	
  Arousal	
  Control…………………………………………………………..28-­‐30	
  
Focus……………………………………………………………………………….……..….…...31-­‐33	
  
Imagery…………………………………………………………………………………………..34-­‐37	
  
Working	
  with	
  Teams…………………………………………………………………….…38-­‐40	
  
	
  
3	
  
Wheel	
  of	
  Achievement	
  
	
   This	
  manual	
  is	
  for	
  women	
  eighteen	
  to	
  twenty-­‐five	
  that	
  are	
  interested	
  in	
  what	
  it	
  
takes	
  to	
  become	
  a	
  Director	
  in	
  Mary	
  Kay.	
  	
  Becoming	
  a	
  Director	
  is	
  no	
  easy	
  task.	
  	
  It	
  
requires	
  hard	
  work	
  to	
  complete	
  this	
  goal.	
  	
  To	
  become	
  a	
  Director	
  in	
  Mary	
  Kay	
  one	
  must	
  
possess	
  key	
  qualities.	
  	
  These	
  qualities	
  include:	
  commitment,	
  confidence,	
  motivation,	
  
friendship,	
  enthusiasm,	
  poise,	
  leadership	
  and	
  focus.	
  	
  Lack	
  of	
  such	
  qualities	
  will	
  prevent	
  
someone	
  from	
  reaching	
  their	
  goal	
  of	
  becoming	
  a	
  Director.	
  Throughout	
  my	
  Mary	
  Kay	
  
business	
  I	
  always	
  strived	
  to	
  do	
  the	
  best	
  I	
  can.	
  	
  I	
  have	
  relied	
  on	
  these	
  qualities	
  to	
  
overcome	
  obstacles	
  and	
  achieve	
  my	
  goals.	
  	
  	
  The	
  more	
  I	
  focus	
  on	
  each	
  of	
  these	
  qualities	
  
the	
  better	
  I	
  perform.	
  	
  I	
  am	
  making	
  a	
  difference	
  in	
  my	
  own	
  life	
  as	
  well	
  as	
  those	
  around	
  
me.	
  	
  
4	
  
Commitment	
  
Commitment is that turning point in your life when you seize the moment and convert it
into an opportunity to alter your destiny. –Denis Waitley
When	
  you	
  are	
  determined	
  to	
  complete	
  a	
  goal	
  you	
  will	
  make	
  it	
  happen.	
  	
  Goals	
  do	
  
not	
  complete	
  themselves.	
  	
  To	
  reach	
  a	
  goal	
  you	
  have	
  to	
  have	
  a	
  driving	
  force	
  to	
  keep	
  you	
  
on	
  track.	
  	
  Passion,	
  love,	
  and	
  the	
  pursuit	
  of	
  a	
  better	
  life	
  are	
  all	
  driving	
  factors.	
  	
  You	
  can	
  
accomplish	
  almost	
  anything	
  with	
  high	
  levels	
  of	
  commitment.	
  	
  No	
  goal	
  is	
  to	
  far	
  and	
  no	
  
dream	
  is	
  too	
  big.	
  	
  
Once	
  a	
  vision	
  of	
  the	
  future	
  is	
  captured,	
  you	
  must	
  remain	
  committed	
  until	
  the	
  
end.	
  	
  If	
  your	
  goal	
  is	
  to	
  become	
  a	
  Director,	
  commitment	
  is	
  key.	
  	
  Remaining	
  truly	
  
committed	
  will	
  allow	
  your	
  skills	
  to	
  grow.	
  	
  There	
  are	
  obstacles	
  in	
  life	
  and	
  overcoming	
  
those	
  obstacles	
  is	
  a	
  learning	
  process.	
  	
  Persist	
  through	
  any	
  obstacles	
  even	
  if	
  they	
  seem	
  
impossible.	
  	
  If	
  the	
  end	
  goal	
  is	
  to	
  run	
  a	
  successful	
  business	
  as	
  Mary	
  Kay	
  Sales	
  Director,	
  
then	
  a	
  minute	
  bump	
  should	
  not	
  detour	
  your	
  path.	
  	
  	
  
5	
  
Confidence	
  
If you think you can, you can. And if you think you cant, you’re right! –Mary Kay Ash
Confidence	
  is	
  important	
  both	
  in	
  yourself	
  as	
  a	
  Director	
  and	
  in	
  other	
  people	
  on	
  
your	
  team.	
  	
  If	
  you	
  do	
  not	
  have	
  confidence	
  in	
  your	
  self,	
  you	
  will	
  not	
  be	
  able	
  to	
  teach	
  
others	
  how	
  to	
  be	
  confident.	
  	
  Every	
  woman	
  could	
  use	
  a	
  boost	
  of	
  confidence	
  every	
  once	
  in	
  
a	
  while.	
  	
  It	
  is	
  your	
  job	
  as	
  the	
  leader	
  to	
  instill	
  that	
  confidence	
  in	
  them.	
  	
  If	
  you	
  lack	
  that	
  
trait	
  they	
  will	
  have	
  a	
  hard	
  time	
  grasping	
  it.	
  	
  Trust	
  in	
  yourself	
  and	
  act	
  as	
  if	
  you	
  can	
  do	
  it.	
  	
  
Self-­‐confidence	
  will	
  help	
  you	
  stay	
  positive.	
  	
  Choose	
  to	
  be	
  confident.	
  	
  	
  When	
  you	
  
look	
  good	
  and	
  feel	
  good	
  you	
  will	
  make	
  great	
  things	
  happen.	
  	
  There	
  will	
  be	
  many	
  
challenges	
  along	
  the	
  path	
  but	
  being	
  able	
  to	
  keep	
  a	
  positive	
  mind	
  set	
  will	
  help	
  when	
  
overcoming	
  them.	
  	
  Find	
  all	
  of	
  the	
  positives	
  in	
  each	
  situation.	
  	
  Confidence	
  is	
  a	
  trait	
  you	
  
choose	
  to	
  posses.	
  	
  Great	
  things	
  will	
  aspire	
  from	
  choosing	
  to	
  be	
  confident.	
  	
  	
  It	
  will	
  help	
  
you	
  believe	
  that	
  you	
  are	
  good	
  enough	
  to	
  achieve	
  your	
  dreams.	
  	
  
6	
  
Motivation	
  
Aerodynamically the Bumblebee shouldn’t be able to fly, but the bumblebee doesn’t know it
so it goes on flying. –Mary Kay Ash
Motivation	
  is	
  very	
  important	
  to	
  become	
  a	
  Director.	
  	
  You	
  are	
  your	
  own	
  boss,	
  so	
  
there	
  is	
  no	
  one	
  telling	
  you	
  to	
  get	
  to	
  work.	
  	
  Without	
  motivation	
  you	
  would	
  stay	
  in	
  bed	
  
and	
  sleep	
  rather	
  than	
  working	
  towards	
  your	
  goal.	
  	
  You	
  can	
  increase	
  motivation	
  
internally	
  and	
  externally	
  from	
  friends	
  and	
  family.	
  	
  Motivation	
  is	
  the	
  kick	
  in	
  your	
  butt	
  
that	
  gets	
  you	
  out	
  the	
  door	
  in	
  the	
  morning.	
  	
  This	
  driving	
  force	
  helps	
  you	
  accomplish	
  
greatness.	
  	
  	
  Motivation	
  is	
  the	
  reason	
  you	
  continue	
  to	
  work	
  hard	
  each	
  day.	
  	
  
Motivation	
  is	
  different	
  for	
  each	
  person.	
  	
  Someone’s	
  motivation	
  to	
  work	
  could	
  be	
  
to	
  pay	
  the	
  bills,	
  to	
  provide	
  for	
  their	
  children	
  or	
  to	
  change	
  the	
  lives	
  of	
  other	
  people.	
  	
  	
  
What	
  ever	
  your	
  motivation	
  is,	
  it	
  is	
  important	
  to	
  always	
  be	
  thinking	
  of	
  your	
  motivation.	
  	
  
If	
  you	
  do	
  not	
  know	
  what	
  your	
  motivation	
  is,	
  you	
  must	
  find	
  it.	
  	
  Continue	
  to	
  stay	
  
motivated	
  throughout	
  your	
  business	
  even	
  after	
  you	
  have	
  completed	
  your	
  goal	
  of	
  
becoming	
  a	
  Director.	
  	
  
7	
  
Friendship	
  
Pretend every single person you meet has a sign around his or her neck that says, "Make
me feel important." –Mary Kay Ash
This	
  business	
  is	
  built	
  upon	
  a	
  basis	
  of	
  friendship.	
  	
  Your	
  fellow	
  Mary	
  Kay	
  
consultants	
  are	
  to	
  become	
  some	
  of	
  your	
  closest	
  friends.	
  	
  You	
  shall	
  not	
  ever	
  speak	
  in	
  vain	
  
about	
  another	
  fellow	
  consultant	
  or	
  a	
  competitor,	
  always	
  keeping	
  in	
  mind	
  that	
  you	
  are	
  
providing	
  a	
  service	
  to	
  your	
  customers	
  like	
  no	
  one	
  else.	
  	
  Strangers	
  should	
  feel	
  
comfortable	
  letting	
  you	
  into	
  their	
  home.	
  	
  Change	
  your	
  state	
  of	
  mind	
  from	
  “here	
  try	
  the	
  
product”	
  to	
  “let	
  me	
  get	
  to	
  know	
  you”.	
  	
  This	
  business	
  is	
  all	
  about	
  the	
  other	
  person,	
  not	
  
yourself.	
  	
  Learn	
  to	
  become	
  selfless	
  and	
  build	
  strong	
  friendships.	
  	
  
	
  Build	
  a	
  strong	
  and	
  trustworthy	
  relationship	
  with	
  your	
  team	
  members.	
  	
  	
  
Celebrate	
  their	
  successes	
  and	
  in	
  turn	
  they	
  will	
  celebrate	
  yours.	
  	
  	
  Only	
  surround	
  yourself	
  
with	
  friends	
  who	
  lift	
  you	
  up.	
  	
  If	
  you	
  find	
  yourself	
  around	
  negative	
  people	
  often,	
  isolate	
  
yourself	
  from	
  that	
  negativity.	
  	
  
8	
  
Enthusiasm	
  
A mediocre idea that generates enthusiasm will go further than a great idea that inspires
no one. –Mary Kay Ash
Always	
  remain	
  enthusiastic.	
  	
  	
  It	
  is	
  your	
  responsibility	
  to	
  get	
  the	
  customer	
  excited	
  
about	
  the	
  products.	
  	
  The	
  end	
  goal	
  at	
  each	
  appointment	
  is	
  for	
  the	
  customer	
  to	
  leave	
  
happy.	
  	
  Share	
  your	
  goals,	
  ambitions	
  and	
  achievements	
  with	
  everyone.	
  	
  This	
  business	
  
was	
  designed	
  to	
  be	
  empowering	
  for	
  women.	
  	
  	
  
Walk	
  into	
  an	
  event	
  with	
  your	
  head	
  held	
  high	
  and	
  a	
  smile	
  on.	
  	
  Mary	
  Kay	
  should	
  be	
  
a	
  happy	
  place	
  and	
  full	
  of	
  excitement.	
  	
  Daily	
  life	
  does	
  not	
  have	
  much	
  enthusiasm,	
  so	
  Mary	
  
Kay	
  gives	
  women	
  that	
  extra	
  boost	
  which	
  can	
  in	
  turn	
  raise	
  their	
  self-­‐confidence.	
  	
  
9	
  
Poise	
  
We treat our people like royalty. If you honor and serve the people who work for you, they
will honor and serve you. –Mary Kay Ash
	
   Poise	
  is	
  a	
  quality	
  that	
  seems	
  to	
  become	
  more	
  and	
  more	
  distant	
  in	
  today’s	
  society.	
  	
  
However,	
  it	
  stays	
  true	
  to	
  Mary	
  Kay’s	
  roots.	
  	
  Consultants	
  must	
  always	
  carry	
  themselves	
  
with	
  poise.	
  	
  A	
  beauty	
  consultant	
  is	
  not	
  to	
  use	
  fowl	
  language	
  or	
  speak	
  badly	
  about	
  
anyone.	
  	
  The	
  attire	
  is	
  to	
  be	
  very	
  professional	
  and	
  modest.	
  	
  Hair	
  must	
  be	
  neat	
  with	
  make	
  
up	
  on.	
  	
  Hose	
  must	
  be	
  worn	
  at	
  all	
  times	
  with	
  skirts	
  to	
  the	
  knee.	
  	
  The	
  dress	
  code	
  is	
  even	
  as	
  
strict	
  as	
  no	
  toes	
  should	
  be	
  showing.	
  	
  These	
  guidelines	
  help	
  ensure	
  that	
  each	
  member	
  of	
  
the	
  sales	
  force	
  is	
  carrying	
  out	
  the	
  Mary	
  Kay	
  image.	
  	
  Women	
  take	
  pride	
  in	
  the	
  way	
  the	
  
dress	
  and	
  present	
  themselves.	
  	
  These	
  women	
  should	
  be	
  very	
  respectable.	
  	
  
10	
  
Leadership	
  
The speed of the leader determines the speed of the gang –Mary Kay Ash
	
   Leadership	
  is	
  very	
  important	
  to	
  building	
  a	
  team.	
  	
  In	
  this	
  business	
  you	
  are	
  
constantly	
  a	
  leader	
  to	
  your	
  new	
  team	
  members	
  weather	
  you	
  think	
  you	
  are	
  or	
  not.	
  	
  They	
  
will	
  always	
  look	
  up	
  to	
  you	
  as	
  a	
  leader.	
  	
  	
  It	
  is	
  your	
  responsibility	
  to	
  lead	
  them	
  to	
  success.	
  	
  
The	
  more	
  powerful	
  of	
  a	
  leader	
  you	
  are	
  the	
  better	
  you	
  team	
  will	
  perform.	
  	
  Your	
  team	
  is	
  a	
  
direct	
  reflection	
  of	
  you	
  as	
  a	
  leader.	
  	
  Be	
  a	
  strong	
  and	
  powerful	
  leader.	
  	
  Instill	
  belief	
  and	
  
greatness	
  into	
  everyone.	
  	
  Be	
  their	
  biggest	
  cheerleader.	
  	
  Be	
  there	
  to	
  help	
  them	
  up	
  when	
  
they	
  fall	
  to	
  the	
  ground.	
  	
  	
  Also,	
  teach	
  them	
  how	
  to	
  become	
  leaders.	
  	
  The	
  success	
  of	
  the	
  
company	
  as	
  a	
  whole	
  relies	
  on	
  the	
  strengths	
  of	
  the	
  leader.	
  	
  
	
  
11	
  
Focus	
  
An average person with average talents and average ambition can outstrip the most
brilliant genius in our society; if that person has clear focused goals. –Mary Kay Ash
	
   Focusing	
  on	
  a	
  goal	
  and	
  working	
  towards	
  it	
  will	
  help	
  you	
  achieve	
  it.	
  	
  	
  Your	
  goal	
  
must	
  always	
  be	
  on	
  your	
  mind.	
  	
  If	
  you	
  are	
  intentionally	
  working	
  toward	
  that	
  goal	
  it	
  will	
  
become	
  reality	
  much	
  quicker.	
  	
  Improving	
  focus	
  will	
  allow	
  you	
  to	
  continually	
  learn,	
  grow	
  
and	
  perform	
  better.	
  	
  Each	
  action	
  should	
  get	
  you	
  one	
  step	
  closer.	
  	
  Each	
  day	
  focus	
  on	
  what	
  
task	
  is	
  going	
  to	
  get	
  you	
  where	
  you	
  want	
  to	
  go.	
  	
  Focus	
  on	
  the	
  activities	
  not	
  the	
  results.	
  	
  
High	
  quality	
  focus	
  will	
  enhance	
  learning,	
  happiness	
  and	
  performance.	
  	
  Focus	
  will	
  allow	
  
you	
  to	
  complete	
  the	
  task	
  at	
  hand	
  efficiently.	
  	
  
	
   When	
  learning	
  the	
  next	
  steps	
  to	
  success	
  stay	
  focused	
  on	
  the	
  information	
  given.	
  	
  
Have	
  your	
  blinders	
  on	
  and	
  only	
  look	
  ahead.	
  	
  Don’t	
  let	
  anything	
  steer	
  your	
  vision	
  away	
  
from	
  the	
  end	
  goal.	
  	
  If	
  you	
  feel	
  your	
  focus	
  shifting,	
  stop	
  and	
  refocus.	
  	
  Stay	
  focused	
  and	
  
enjoy	
  the	
  journey.	
  	
  
12	
  
Assessment	
  For	
  Mental	
  Strengths	
  And	
  Weaknesses	
  
Rate	
  yourself	
  on	
  each	
  item.	
  1=	
  I	
  do	
  not	
  agree	
  and	
  10=	
  I	
  strongly	
  agree.	
  	
  Then	
  look	
  back	
  and	
  
identify	
  your	
  strengths	
  and	
  weaknesses	
  and	
  you	
  to	
  improve	
  those	
  areas.	
  	
  
	
  
1. I	
  focus	
  on	
  keeping	
  my	
  performance	
  totally	
  in	
  the	
  present,	
  in	
  the	
  here	
  and	
  the	
  now.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
2. I	
  operate	
  your	
  business	
  with	
  Faith	
  first,	
  Family	
  second	
  and	
  Career	
  third.	
  	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
3. I	
  am	
  able	
  to	
  refocus	
  quickly.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
4. Before	
  I	
  walk	
  into	
  a	
  skin	
  care	
  class	
  I	
  mentally	
  prepare	
  my	
  self	
  in	
  a	
  way	
  that	
  makes	
  
me	
  feel	
  confident	
  and	
  ready.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
5. I	
  have	
  a	
  strong	
  inner	
  confidence	
  and	
  I	
  believe	
  I	
  can	
  complete	
  anything	
  I	
  put	
  my	
  mind	
  
to.	
  	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
6. I	
  am	
  able	
  to	
  shake	
  off	
  a	
  “NO”	
  like	
  it	
  never	
  happened.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
7. I	
  can	
  pull	
  the	
  positives	
  out	
  of	
  each	
  situation.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
8. I	
  stay	
  motivated	
  even	
  when	
  I	
  face	
  obstacles.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
13	
  
9. After	
  each	
  skin	
  care	
  class	
  I	
  look	
  at	
  what	
  I	
  did	
  well	
  and	
  how	
  I	
  can	
  improve	
  the	
  next	
  
time.	
  	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
10. I	
  am	
  an	
  expert	
  at	
  warm	
  chattering.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
11. I	
  am	
  able	
  to	
  step	
  out	
  of	
  my	
  comfort	
  zone.	
  	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
12. I	
  do	
  not	
  mind	
  talking	
  to	
  strangers	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
13. I	
  am	
  totally	
  100%	
  committed	
  to	
  reaching	
  my	
  goal	
  of	
  becoming	
  a	
  director.	
  	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
14. I	
  find	
  joy	
  out	
  of	
  my	
  business.	
  	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
15. I	
  am	
  a	
  strong	
  leader	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
16. I	
  focus	
  on	
  making	
  other	
  women	
  feel	
  important.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
17. I	
  want	
  to	
  help	
  people	
  experience	
  success.	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
18. I	
  celebrate	
  ever	
  achievement	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
19. I	
  set	
  goals	
  and	
  routines	
  with	
  deadlines	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
14	
  
20. Each	
  day	
  I	
  make	
  a	
  to-­‐do	
  list	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
21. I	
  have	
  an	
  inner	
  fire	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
22. I	
  am	
  a	
  confident	
  person	
  
1	
   2	
   3	
   4	
   5	
   6	
   7	
   8	
   9	
   10	
  
15	
  
16	
  
Emotion/	
  Self-­‐Talk	
  
Using	
  positive	
  self-­‐talk	
  is	
  associated	
  with	
  more	
  effective	
  performance	
  where	
  as	
  
thinking	
  negative	
  thoughts	
  causes	
  poor	
  performance.	
  	
  There	
  are	
  three	
  words	
  that	
  should	
  
not	
  be	
  used:	
  but,	
  try,	
  and	
  how.	
  	
  Using	
  these	
  words	
  wipes	
  out	
  anything	
  positive	
  you	
  may	
  
have	
  said	
  prior.	
  	
  The	
  key	
  to	
  using	
  self-­‐talk	
  is	
  to	
  create	
  positive,	
  facilitating	
  thoughts	
  that	
  
enhance	
  and	
  improve	
  performance.	
  	
  	
  There	
  are	
  different	
  types	
  of	
  self-­‐talk	
  that	
  include	
  
positive	
  affirmations,	
  enhancing	
  goals	
  and	
  appraisals.	
  	
  Positive	
  affirmations	
  are	
  thoughts	
  
that	
  include	
  positive	
  qualities	
  and	
  characteristics.	
  	
  To	
  improve	
  goals	
  with	
  self-­‐talk,	
  keep	
  
focused	
  on	
  the	
  goal	
  and	
  promote	
  high	
  amounts	
  of	
  effort	
  and	
  persistence.	
  	
  Appraisal	
  can	
  be	
  
used	
  to	
  examine	
  situations	
  that	
  may	
  be	
  difficult	
  and	
  look	
  at	
  them	
  as	
  an	
  opportunity	
  for	
  
growth	
  rather	
  than	
  a	
  chance	
  for	
  failure.	
  	
  Being	
  able	
  to	
  effectively	
  control	
  self	
  talk	
  can	
  
minimize	
  stress,	
  boost	
  confidence	
  and	
  maximize	
  performance.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
17	
  
Activity	
  
One	
  activity	
  to	
  help	
  improve	
  emotions	
  and	
  self-­‐talk	
  is	
  reading	
  daily	
  words	
  of	
  
affirmation	
  aloud.	
  	
  Make	
  your	
  words	
  of	
  affirmation	
  unique	
  to	
  your	
  own	
  personal	
  goals.	
  	
  An	
  
affirmation	
  should	
  be	
  very	
  specific	
  and	
  to	
  the	
  point.	
  	
  Include	
  important	
  things	
  in	
  your	
  life	
  as	
  
part	
  of	
  your	
  affirmation	
  like	
  your	
  family,	
  children	
  and	
  God.	
  	
  This	
  is	
  going	
  to	
  be	
  something	
  
you	
  repeated	
  aloud	
  to	
  yourself	
  multiple	
  times	
  a	
  day.	
  	
  Set	
  reminders	
  in	
  your	
  phone	
  for	
  two	
  
to	
  three	
  times	
  a	
  day.	
  	
  When	
  your	
  alarm	
  goes	
  off	
  no	
  matter	
  where	
  you	
  are	
  read	
  your	
  words	
  
of	
  affirmations	
  you	
  wrote.	
  	
  Also,	
  if	
  you	
  are	
  feeling	
  down	
  read	
  your	
  affirmation.	
  	
  This	
  can	
  be	
  
used	
  as	
  a	
  motivational	
  tool	
  as	
  well.	
  	
  When	
  reading	
  your	
  affirmation	
  be	
  enthusiastic.	
  	
  
	
  	
  
Example	
  of	
  Daily	
  Positive	
  Affirmation:	
  
I’m	
  GREAT	
  and	
  because	
  I’m	
  GREAT,	
  Awesome,	
  incredible	
  things	
  are	
  happening	
  to	
  me.	
  
I’m	
  POWERFUL!	
  And	
  because	
  I’m	
  POWERFUL,	
  I	
  can	
  change	
  everything	
  starting	
  here,	
  
starting	
  now!	
  I	
  have	
  the	
  power	
  to	
  change	
  lives,	
  starting	
  with	
  mine!	
  
I’m	
  LOVED!	
  And	
  because	
  I’m	
  LOVED	
  women	
  who	
  want	
  more	
  or	
  need	
  to	
  be	
  touched	
  by	
  the	
  
Mary	
  Kay	
  spirit	
  gravitate	
  to	
  me.	
  New	
  Customers,	
  New	
  Team	
  Members,	
  and	
  New	
  Positive	
  
Friends!	
  
I’m	
  RICH!	
  And	
  because	
  I’m	
  RICH!	
  Life’s	
  abundance	
  is	
  coming	
  my	
  way!	
  Lot’s	
  of	
  CASH,	
  FREE	
  
Cars,	
  Diamonds,	
  Trips,	
  A	
  New	
  Home	
  and	
  much,	
  much	
  more,	
  because	
  I	
  DESERVE	
  IT!!!!	
  
I’m	
  BLESSEDI	
  and	
  because	
  I’m	
  BLESSED,	
  I	
  can	
  do	
  all	
  things	
  with	
  God	
  who	
  strengthens	
  me.	
  
	
  
18	
  
	
   	
  
19	
  
Goal	
  Setting	
  
	
   Goals	
  give	
  you	
  something	
  to	
  strive	
  for.	
  	
  Your	
  goal	
  is	
  to	
  become	
  a	
  Mary	
  Kay	
  Sales	
  
Director.	
  	
  When	
  setting	
  this	
  goal	
  you	
  must	
  remain	
  fully	
  committed.	
  	
  Make	
  sure	
  that	
  this	
  is	
  a	
  
goal	
  you	
  are	
  setting	
  for	
  yourself.	
  	
  If	
  someone	
  else	
  has	
  set	
  this	
  goal	
  for	
  you,	
  you	
  will	
  not	
  stay	
  
committed.	
  	
  In	
  order	
  to	
  achieve	
  this	
  goal	
  there	
  are	
  many	
  steps	
  you	
  must	
  follow.	
  	
  When	
  
making	
  a	
  goal	
  there	
  must	
  be	
  a	
  game	
  plan.	
  	
  Just	
  simply	
  writing	
  down	
  the	
  goal	
  is	
  not	
  enough.	
  
Make	
  a	
  game	
  plan	
  you	
  will	
  follow	
  to	
  achieve	
  your	
  goal.	
  Make	
  smaller	
  goals	
  that	
  will	
  lead	
  to	
  
achieving	
  the	
  larger	
  goal.	
  	
  	
  Also	
  add	
  a	
  time	
  frame.	
  	
  If	
  the	
  goal	
  is	
  completed	
  in	
  that	
  time,	
  
change	
  the	
  time	
  not	
  the	
  goal.	
  	
  Share	
  the	
  goal	
  with	
  your	
  family	
  to	
  help	
  keep	
  you	
  accountable.
20	
  
Vision	
  Board	
  
	
   An	
  activity	
  you	
  can	
  use	
  for	
  goal	
  setting	
  is	
  to	
  make	
  a	
  vision	
  board.	
  	
  A	
  vision	
  board	
  is	
  
going	
  to	
  be	
  a	
  visual	
  representation	
  of	
  your	
  goal.	
  	
  When	
  making	
  a	
  goal	
  make	
  sure	
  it	
  is	
  
S.M.A.R.T.	
  (Specific,	
  Measurable,	
  Action	
  Oriented	
  or	
  Adjustable,	
  Realistic,	
  Timely).	
  	
  Start	
  
your	
  vision	
  board	
  by	
  finding	
  picture	
  that	
  are	
  inspirational.	
  	
  Pictures	
  can	
  include	
  cut	
  outs	
  
from	
  the	
  Applause	
  Magazine,	
  company	
  brochures	
  or	
  online	
  images.	
  	
  Some	
  examples	
  are	
  
pictures	
  of	
  the	
  director	
  suit,	
  money,	
  a	
  pink	
  Cadillac	
  or	
  prizes.	
  	
  Find	
  what	
  inspires	
  you.	
  	
  Next	
  
write	
  your	
  goal	
  on	
  the	
  poster.	
  	
  You	
  can	
  be	
  as	
  creative	
  as	
  you	
  want	
  with	
  this	
  poster.	
  	
  Keep	
  in	
  
mind	
  that	
  this	
  poster	
  is	
  going	
  to	
  be	
  displayed	
  somewhere	
  you	
  see	
  it	
  each	
  day.	
  	
  Then	
  write	
  
daily	
  activities	
  you	
  will	
  do	
  to	
  help	
  you	
  achieve	
  that	
  goal.	
  	
  Give	
  yourself	
  a	
  deadline	
  to	
  
complete	
  the	
  goal	
  by.	
  	
  Glue	
  all	
  inspirational	
  pictures	
  to	
  the	
  board.	
  	
  Add	
  quotes	
  or	
  any	
  other	
  
information	
  that	
  will	
  inspire	
  you.	
  	
  Hang	
  the	
  vision	
  board	
  in	
  your	
  office,	
  bedroom,	
  living	
  
room	
  or	
  somewhere	
  you	
  will	
  see	
  it	
  multiple	
  times	
  a	
  day.	
  	
  Make	
  it	
  a	
  point	
  each	
  day	
  to	
  read	
  
your	
  vision	
  board.
21	
  
22	
  
Communication	
  
Communication	
  is	
  used	
  throughout	
  your	
  business	
  in	
  many	
  ways.	
  	
  Not	
  all	
  communication	
  is	
  
verbal.	
  	
  The	
  majority	
  of	
  communication	
  is	
  non-­‐verbal.	
  	
  Only	
  seven	
  percent	
  of	
  
communication	
  is	
  actually	
  the	
  spoken	
  word.	
  	
  Non-­‐verbal	
  communication	
  can	
  include	
  body	
  
language,	
  facial	
  expression	
  and	
  even	
  how	
  you	
  are	
  dressed.	
  	
  If	
  you	
  are	
  dressed	
  very	
  business	
  
like,	
  you	
  are	
  going	
  to	
  be	
  able	
  to	
  communicate	
  your	
  business	
  more	
  effectively	
  than	
  if	
  you	
  
were	
  to	
  be	
  wearing	
  workout	
  clothes.	
  	
  Also,	
  people	
  are	
  very	
  perceptive	
  to	
  body	
  language.	
  	
  It	
  
is	
  easy	
  to	
  read	
  if	
  someone	
  is	
  becoming	
  disengaged,	
  or	
  uninterested	
  by	
  either	
  there	
  body	
  
language	
  or	
  facial	
  expressions.	
  	
  Being	
  able	
  to	
  effectively	
  read	
  non-­‐verbal	
  communication	
  
will	
  be	
  beneficial	
  and	
  will	
  allow	
  you	
  to	
  change	
  how	
  you	
  are	
  talking	
  in	
  order	
  to	
  gain	
  the	
  
attention	
  of	
  the	
  person	
  you	
  are	
  speaking	
  with.	
  	
  	
  You	
  must	
  use	
  communication	
  with	
  
customers,	
  your	
  director,	
  your	
  team	
  members	
  and	
  your	
  support	
  system.	
  	
  Lack	
  of	
  
communication	
  will	
  create	
  difficulties	
  in	
  your	
  business.	
  	
  Effective	
  communication	
  is	
  often	
  
correlated	
  with	
  success.	
  	
  If	
  your	
  goal	
  is	
  to	
  become	
  a	
  Mary	
  Kay	
  Sales	
  Director	
  it	
  is	
  important	
  
to	
  communicate	
  that	
  with	
  your	
  director.	
  	
  Communication	
  should	
  be	
  verbal	
  and	
  non-­‐verbal.	
  	
  
If	
  this	
  is	
  truly	
  your	
  goal	
  make	
  sure	
  that	
  your	
  outfit,	
  body	
  language,	
  and	
  facial	
  expressions	
  
are	
  all	
  representative	
  of	
  your	
  goal.	
  	
  Another	
  part	
  of	
  communication	
  is	
  being	
  able	
  to	
  listen.	
  	
  
You	
  should	
  be	
  able	
  to	
  listen	
  to	
  your	
  customers	
  needs	
  and	
  respond	
  appropriately.	
  	
  Also,	
  you	
  
should	
  be	
  able	
  to	
  listen	
  to	
  advise	
  from	
  your	
  director	
  and	
  apply	
  it.	
  	
  	
  	
  	
  
23	
  
Activity	
  
This	
  activity	
  is	
  to	
  help	
  improve	
  communication	
  skills	
  by	
  focusing	
  on	
  only	
  verbal	
  
communication.	
  	
  Instruct	
  the	
  members	
  of	
  your	
  team	
  to	
  separate	
  into	
  pairs.	
  	
  Provide	
  a	
  
blindfold	
  for	
  one	
  of	
  the	
  people	
  in	
  the	
  pair.	
  	
  Set	
  up	
  a	
  simple	
  obstacle	
  course	
  using	
  random	
  
objects,	
  such	
  as	
  stairs,	
  chairs	
  and	
  trashcans.	
  	
  The	
  person	
  with	
  sight	
  leads	
  her	
  blindfolded	
  
partner	
  using	
  only	
  words.	
  	
  The	
  person	
  with	
  sight	
  is	
  not	
  permitted	
  to	
  touch	
  the	
  other	
  person	
  
to	
  guide	
  him.	
  This	
  game	
  helps	
  build	
  trust,	
  listening	
  skills	
  and	
  verbal	
  communication.	
  	
  At	
  the	
  
end	
  of	
  the	
  exercise	
  ask	
  the	
  following	
  questions.	
  
1. How	
  effective	
  was	
  the	
  verbal	
  communication?	
  
2. Was	
  your	
  partner	
  able	
  to	
  effectively	
  lead	
  you	
  through	
  the	
  obstacles?	
  
3. If	
  roles	
  were	
  reversed	
  do	
  you	
  think	
  you	
  could	
  have	
  done	
  better?	
  
4. What	
  type	
  of	
  directions	
  where	
  most	
  useful?	
  
5. How	
  could	
  this	
  activity	
  be	
  applied	
  back	
  to	
  other	
  situations?	
  
	
  
	
   	
  
24	
  
25	
  
Confidence	
  
As	
  stated	
  in	
  my	
  wheel,	
  confidence	
  is	
  one	
  of	
  the	
  most	
  important	
  key	
  qualities	
  to	
  
posses.	
  	
  Self-­‐confidence	
  will	
  help	
  you	
  stay	
  positive.	
  	
  Choose	
  to	
  be	
  confident	
  in	
  yourself.	
  	
  
When	
  you	
  feel	
  good	
  you	
  will	
  make	
  great	
  things	
  happen.	
  	
  Lack	
  of	
  confidence	
  can	
  lead	
  to	
  
many	
  negative	
  things	
  such	
  as:	
  stress	
  under	
  pressure,	
  avoiding	
  tasks	
  in	
  fear	
  of	
  mistakes,	
  
setting	
  too	
  easy	
  of	
  goals.	
  	
  Confidence	
  is	
  a	
  trait	
  you	
  choose	
  to	
  posses.	
  	
  Without	
  it	
  you	
  will	
  not	
  
try	
  and	
  achieve	
  your	
  real	
  goal.	
  Great	
  things	
  will	
  aspire	
  from	
  choosing	
  to	
  be	
  confident.	
  	
  	
  It	
  
will	
  help	
  you	
  believe	
  that	
  you	
  are	
  good	
  enough	
  to	
  achieve	
  your	
  dreams.	
  	
  Leaders	
  must	
  be	
  
able	
  to	
  show	
  confidence.	
  	
  As	
  a	
  director	
  you	
  must	
  be	
  confident	
  in	
  order	
  for	
  your	
  team	
  to	
  be	
  
confident.	
  	
  It	
  is	
  your	
  responsibility	
  to	
  lead	
  by	
  example.	
  	
  
26	
  
Power	
  Posing	
  
	
   Power	
  posing	
  is	
  an	
  activity	
  that	
  can	
  be	
  used	
  to	
  help	
  strengthen	
  your	
  confidence	
  by	
  
making	
  you	
  feel	
  more	
  powerful.	
  	
  Body	
  language	
  can	
  show	
  a	
  lot	
  about	
  a	
  person’s	
  confidence	
  
level.	
  	
  Slumped	
  posture,	
  crossed	
  legs,	
  and	
  folded	
  arms	
  are	
  all	
  signs	
  of	
  low	
  confidence.	
  	
  
People	
  with	
  high	
  confidence	
  will	
  sit	
  up	
  tall	
  with	
  arms	
  and	
  legs	
  uncrossed.	
  	
  The	
  term	
  “fake	
  it	
  
till	
  you	
  make	
  it”	
  can	
  be	
  very	
  useful	
  with	
  this	
  activity.	
  	
  If	
  you	
  are	
  feeling	
  powerless,	
  power	
  
posing	
  can	
  trick	
  your	
  mind	
  into	
  thinking	
  you	
  are	
  feeling	
  powerful.	
  	
  There	
  are	
  actually	
  
chemical	
  changes	
  in	
  your	
  brain;	
  testosterone	
  levels	
  begin	
  to	
  rise	
  and	
  cortisol	
  levels	
  lower.	
  	
  
	
   There	
  are	
  many	
  different	
  ways	
  of	
  power	
  posing.	
  	
  One	
  way	
  is	
  to	
  sit	
  up	
  tall	
  with	
  feet	
  
flat	
  on	
  the	
  floor	
  and	
  hands	
  resting	
  on	
  your	
  legs	
  with	
  your	
  palms	
  up.	
  	
  	
  This	
  position	
  makes	
  
you	
  feel	
  more	
  open.	
  	
  Try	
  sitting	
  like	
  this	
  during	
  meetings,	
  trainings,	
  sharing	
  appointments	
  
or	
  skin	
  care	
  classes.	
  	
  	
  Another	
  pose	
  if	
  similar	
  to	
  a	
  bear.	
  	
  This	
  pose	
  consists	
  of	
  standing	
  up	
  
stall,	
  chest	
  open	
  and	
  wide,	
  hands	
  above	
  your	
  head,	
  and	
  feet	
  planted	
  shoulder	
  width	
  apart.	
  	
  
This	
  is	
  a	
  pose	
  that	
  can	
  be	
  used	
  before	
  walking	
  into	
  an	
  appointment.	
  	
  This	
  is	
  something	
  you	
  
can	
  use	
  when	
  standing	
  at	
  the	
  door	
  before	
  you	
  knock.	
  	
  Just	
  a	
  few	
  seconds	
  of	
  doing	
  this	
  pose	
  
can	
  increase	
  your	
  confidence	
  level.	
  	
  Throughout	
  your	
  business	
  and	
  daily	
  life	
  take	
  a	
  moment	
  
to	
  reflect	
  your	
  body	
  language	
  and	
  make	
  tiny	
  tweaks.	
  	
  Small	
  adjustments	
  can	
  make	
  a	
  big	
  
difference	
  in	
  your	
  confidence	
  level.	
  	
  Below	
  are	
  examples	
  of	
  other	
  power	
  poses.	
  
27	
  
	
  
28	
  
29	
  
Physiological	
  Arousal	
  Control	
  
Arousal	
  is	
  the	
  activation	
  of	
  the	
  body	
  that	
  ranges	
  from	
  coma	
  to	
  frenzy.	
  	
  The	
  two	
  
components	
  of	
  arousal	
  are	
  intensity	
  and	
  direction.	
  	
  Intensity	
  varies	
  by	
  the	
  amount	
  the	
  
autonomic	
  nervous	
  system	
  is	
  stimulated.	
  	
  The	
  direction	
  could	
  be	
  either	
  positive	
  or	
  
negative.	
  	
  	
  Under	
  stress	
  the	
  body	
  goes	
  into	
  “flight	
  or	
  fight.”	
  	
  This	
  is	
  a	
  hardwired	
  safety	
  
mechanism	
  that	
  is	
  used	
  to	
  escape	
  danger	
  or	
  stressful	
  situations.	
  	
  Sometimes	
  we	
  can	
  shock	
  
our	
  bodies	
  into	
  thinking	
  we	
  are	
  in	
  life	
  or	
  death	
  situation	
  even	
  though	
  we	
  may	
  not	
  be.	
  	
  Being	
  
able	
  to	
  control	
  your	
  emotions	
  will	
  prevent	
  you	
  from	
  entering	
  “flight	
  or	
  fight”.	
  	
  Anxiety	
  can	
  
cause	
  your	
  body	
  to	
  go	
  into	
  a	
  stress	
  response.	
  	
  The	
  process	
  of	
  becoming	
  a	
  sales	
  director	
  can	
  
be	
  very	
  stressful.	
  	
  It	
  is	
  important	
  that	
  you	
  learn	
  to	
  control	
  your	
  emotions	
  in	
  order	
  to	
  
prevent	
  stress	
  responses.	
  	
  Focus	
  attention	
  on	
  positive	
  activities	
  rather	
  than	
  stressful	
  things.	
  	
  
The	
  graph	
  below	
  depicts	
  performance	
  levels	
  and	
  different	
  stages	
  of	
  arousal.	
  	
  	
  
	
  
30	
  
Activity	
  
An	
  activity	
  that	
  can	
  be	
  used	
  to	
  calm	
  physiological	
  arousal	
  is	
  meditation.	
  Meditation	
  can	
  be	
  
used	
  to	
  help	
  alleviate	
  stress	
  and	
  anxiety.	
  	
  	
  This	
  is	
  a	
  technique	
  that	
  is	
  used	
  in	
  many	
  different	
  
ways.	
  	
  Experiment	
  with	
  different	
  forms	
  of	
  meditation	
  to	
  find	
  the	
  most	
  beneficial	
  for	
  you.	
  	
  
You	
  can	
  use	
  meditation	
  on	
  a	
  daily	
  basis	
  or	
  only	
  in	
  times	
  of	
  high	
  arousal.	
  	
  A	
  beginning	
  form	
  
of	
  meditation	
  is	
  simple	
  breathing	
  meditation.	
  	
  	
  
How	
  To:	
  
Choose	
  a	
  quiet	
  place	
  to	
  meditate	
  and	
  sit	
  in	
  a	
  comfortable	
  position	
  such	
  as	
  a	
  cross-­‐legged	
  
posture	
  or	
  in	
  a	
  chair.	
  The	
  most	
  important	
  thing	
  is	
  to	
  keep	
  our	
  back	
  straight	
  to	
  prevent	
  your	
  
mind	
  from	
  becoming	
  sluggish	
  or	
  sleepy.	
  Sit	
  with	
  our	
  eyes	
  closed	
  and	
  focus	
  on	
  your	
  
breathing.	
  Breathe	
  naturally	
  without	
  attempting	
  to	
  control	
  your	
  breath.	
  	
  Try	
  to	
  become	
  
aware	
  of	
  the	
  sensation	
  of	
  the	
  breath	
  as	
  it	
  enters	
  and	
  leaves	
  the	
  nostrils.	
  	
  Each	
  breath	
  should	
  
be	
  the	
  focus	
  of	
  the	
  meditation.	
  	
  Shut	
  out	
  any	
  other	
  thought	
  you	
  may	
  have.	
  	
  At	
  first	
  the	
  mind	
  
may	
  seem	
  very	
  busy	
  but	
  try	
  and	
  focus	
  on	
  breathing.	
  	
  Resist	
  any	
  though	
  as	
  it	
  might	
  arise.	
  	
  
Continue	
  to	
  meditate	
  until	
  you	
  have	
  been	
  able	
  to	
  completely	
  clear	
  your	
  mind	
  and	
  focus	
  on	
  
breathing	
  for	
  a	
  few	
  minutes.	
  
31	
  
	
  
	
  
32	
  
Focus	
  
	
   Keeping	
  your	
  focus	
  on	
  becoming	
  a	
  director	
  will	
  help	
  you	
  achieve	
  your	
  goal.	
  
Improving	
  focus	
  will	
  allow	
  you	
  to	
  continually	
  learn,	
  grow	
  and	
  perform	
  better.	
  	
  Each	
  day	
  
focus	
  on	
  what	
  task	
  is	
  going	
  to	
  get	
  you	
  where	
  you	
  want	
  to	
  go.	
  	
  Focus	
  on	
  the	
  activities	
  not	
  the	
  
results.	
  	
  Focus	
  will	
  allow	
  you	
  to	
  complete	
  a	
  task	
  quickly	
  and	
  effectively.	
  	
  If	
  you	
  feel	
  your	
  
focus	
  shifting,	
  stop	
  and	
  refocus.	
  	
  There	
  are	
  many	
  distractions	
  that	
  can	
  get	
  you	
  off	
  task.	
  	
  
Ignore	
  any	
  distraction	
  you	
  may	
  come	
  across.	
  	
  Avoid	
  tasks	
  that	
  you	
  know	
  are	
  distracting	
  
such	
  as	
  surfing	
  the	
  Internet	
  or	
  watching	
  television.	
  	
  
33	
  
Activity	
  
Use	
  this	
  chart	
  below	
  to	
  write	
  down	
  areas	
  in	
  which	
  you	
  struggle	
  with	
  focus	
  and	
  come	
  up	
  
with	
  solutions	
  to	
  each	
  distraction.	
  	
  Hold	
  yourself	
  accountable	
  to	
  reinforce	
  need	
  changes.	
  
34	
  
35	
  
Imagery	
  
	
  
—The imagination exercises a powerful influence over every act of sense, thought,
reason, over every idea.
Imagery	
  is	
  a	
  product	
  of	
  your	
  memory,	
  experienced	
  internally	
  through	
  the	
  recall	
  and	
  
reconstruction	
  of	
  previous	
  events	
  or	
  the	
  ability	
  to	
  picture	
  the	
  future	
  and	
  events	
  that	
  have	
  
not	
  yet	
  occurred.	
  	
  Mental	
  images	
  are	
  associated	
  with	
  many	
  senses	
  such	
  as:	
  pictures,	
  sounds,	
  
smells,	
  taste,	
  touch	
  and	
  action.	
  Make	
  sure	
  that	
  all	
  imaging	
  is	
  vivid	
  and	
  controllable.	
  	
  There	
  
should	
  be	
  a	
  level	
  of	
  clarity	
  and	
  realness	
  to	
  the	
  image	
  while	
  still	
  being	
  in	
  control.	
  	
  Do	
  not	
  
expect	
  that	
  things	
  are	
  going	
  to	
  occur	
  exactly	
  how	
  they	
  are	
  imaged.	
  	
  Imagery	
  is	
  a	
  tool	
  to	
  help	
  
look	
  into	
  the	
  future	
  at	
  events	
  that	
  have	
  not	
  yet	
  occurred	
  and	
  to	
  replay	
  events	
  that	
  have	
  
already	
  occurred.	
  	
  This	
  creates	
  a	
  vision	
  to	
  look	
  forward	
  to	
  and	
  what	
  to	
  expect.	
  	
  It	
  is	
  hard	
  to	
  
see	
  how	
  life	
  will	
  be	
  as	
  a	
  director	
  without	
  being	
  able	
  to	
  image	
  it.	
  	
  Just	
  setting	
  a	
  goal	
  is	
  not	
  
going	
  to	
  be	
  beneficial.	
  	
  That	
  goal	
  must	
  be	
  imaged.	
  	
  The	
  end	
  result	
  must	
  be	
  envisioned.	
  	
  How	
  
it	
  is	
  going	
  to	
  feel,	
  what	
  it	
  looks	
  like,	
  and	
  when	
  it’s	
  going	
  to	
  happen.	
  	
  Picturing	
  achieving	
  the	
  
goal	
  will	
  create	
  a	
  more	
  realistic	
  experience.	
  	
  
This	
  may	
  seem	
  like	
  an	
  obscure	
  concept,	
  but	
  it	
  is	
  something	
  used	
  everyday.	
  	
  For	
  
example,	
  types	
  of	
  imaging	
  are	
  daydreaming,	
  giving	
  or	
  receiving	
  mental	
  directions,	
  memory	
  
aid,	
  and	
  mental	
  practice.	
  	
  This	
  skill	
  is	
  used	
  daily	
  unconsciously.	
  	
  Mental	
  imagery	
  can	
  be	
  
used	
  for	
  a	
  variety	
  of	
  different	
  reasons	
  including	
  learning	
  or	
  practicing	
  a	
  skill,	
  correcting	
  
mistakes	
  made	
  in	
  previous	
  situations,	
  learning	
  performance	
  strategies,	
  preparing	
  mental	
  
focus,	
  building	
  and	
  enhancing	
  mental	
  skills,	
  and	
  long-­‐range	
  and	
  short-­‐term	
  goals.	
  	
  	
  Imagery	
  
is	
  a	
  tool	
  that	
  can	
  be	
  utilized	
  anywhere.	
  	
  	
  When	
  struggling	
  with	
  anything,	
  just	
  sit	
  down	
  and	
  
take	
  a	
  few	
  moments	
  to	
  image.	
  	
  If	
  imaging	
  correcting	
  mistakes,	
  picture	
  doing	
  it	
  right.	
  	
  It	
  is	
  
36	
  
important	
  not	
  to	
  image	
  the	
  negative.	
  	
  Imaging	
  should	
  be	
  used	
  to	
  look	
  at	
  the	
  positive	
  
aspects.	
  	
  When	
  learning	
  new	
  strategies,	
  practice	
  them	
  using	
  mental	
  imaging	
  to	
  be	
  able	
  to	
  
recreate	
  it	
  for	
  real.	
  	
  Using	
  mental	
  imagery	
  to	
  prepare	
  mental	
  focus	
  is	
  a	
  key	
  skill	
  to	
  have.	
  	
  
Poor	
  mental	
  focus	
  can	
  have	
  detrimental	
  effects.	
  	
  Having	
  a	
  clear	
  head	
  is	
  very	
  important	
  no	
  
matter	
  what	
  the	
  task	
  at	
  hand	
  is.	
  	
  When	
  things	
  start	
  to	
  get	
  unclear	
  and	
  out	
  of	
  focus,	
  take	
  a	
  
step	
  back	
  and	
  practice	
  using	
  imaging.	
  	
  Think	
  about	
  what	
  the	
  task	
  is	
  and	
  how	
  to	
  complete	
  it.	
  	
  
Phase	
  out	
  all	
  unneeded	
  thoughts	
  to	
  focus	
  on	
  the	
  task	
  at	
  hand.	
  	
  Use	
  this	
  time	
  of	
  imaging	
  to	
  
get	
  a	
  clear	
  head	
  and	
  regain	
  focus.	
  	
  Being	
  able	
  to	
  image	
  goals	
  is	
  one	
  of	
  the	
  most	
  important	
  
aspects	
  of	
  goal	
  setting.	
  	
  A	
  goal	
  is	
  just	
  something	
  written	
  down	
  if	
  it	
  is	
  not	
  imaged.	
  	
  Being	
  able	
  
to	
  picture	
  what	
  achieving	
  that	
  goal	
  looks	
  like	
  will	
  give	
  more	
  motivation	
  to	
  complete	
  it.	
  	
  
	
  
37	
  
Activity:	
  
To	
  do	
  this	
  activity,	
  find	
  a	
  quiet	
  place	
  to	
  sit.	
  	
  Make	
  sure	
  you	
  are	
  in	
  a	
  relaxed	
  and	
  comfortable	
  
position.	
  	
  Have	
  imagery	
  sessions	
  two	
  to	
  three	
  times	
  a	
  week.	
  	
  The	
  objective	
  of	
  this	
  activity	
  is	
  
to	
  image	
  completing	
  your	
  goal	
  of	
  becoming	
  a	
  Mary	
  Kay	
  Director.	
  	
  In	
  Mary	
  Kay	
  there	
  are	
  
many	
  goals	
  one	
  must	
  achieve.	
  	
  Imaging	
  goals	
  is	
  an	
  effective	
  way	
  to	
  achieve	
  such	
  goals.	
  	
  
During	
  these	
  sessions	
  picture	
  wearing	
  the	
  Sales	
  Director	
  suit.	
  	
  Image	
  doing	
  tasks	
  as	
  a	
  
director	
  such	
  as	
  holding	
  meetings,	
  skin	
  care	
  classes	
  and	
  sharing	
  appointments.	
  	
  Make	
  sure	
  
to	
  image	
  only	
  positive	
  tasks.	
  	
  At	
  the	
  end	
  of	
  each	
  session	
  take	
  time	
  to	
  reflect	
  on	
  how	
  well	
  you	
  
were	
  able	
  to	
  image.	
  	
  Take	
  notes	
  to	
  use	
  to	
  improve	
  your	
  imaging	
  the	
  next	
  time.	
  	
  
	
  
	
  
	
  
38	
  
39	
  
Working	
  with	
  Teams	
  
Within	
  your	
  Mary	
  Kay	
  business	
  you	
  will	
  be	
  working	
  with	
  a	
  team	
  as	
  well	
  as	
  leading	
  a	
  
team.	
  	
  If	
  your	
  goal	
  is	
  to	
  become	
  a	
  director,	
  you	
  must	
  make	
  sure	
  your	
  team	
  is	
  on	
  board.	
  	
  You	
  
have	
  to	
  share	
  that	
  common	
  goal.	
  	
  There	
  must	
  be	
  interaction	
  between	
  team	
  members	
  to	
  
create	
  a	
  strong	
  cohesion.	
  	
  As	
  the	
  leader,	
  continually	
  check	
  in	
  with	
  team	
  members	
  and	
  be	
  
able	
  to	
  motivate	
  your	
  team	
  effectively.	
  	
  Encourage	
  them	
  to	
  work	
  together	
  to	
  help	
  
accomplish	
  tasks.	
  	
  Create	
  a	
  trusting	
  relationship	
  within	
  your	
  team.	
  	
  Your	
  team	
  must	
  be	
  able	
  
to	
  trust	
  that	
  you	
  can	
  lead	
  them.	
  	
  Be	
  a	
  great	
  leader	
  and	
  lead	
  your	
  team	
  by	
  example.	
  	
  They	
  
will	
  follow	
  in	
  your	
  footsteps.	
  
	
  
40	
  
Gutterball	
  
To	
  play	
  this	
  activity	
  you	
  will	
  need	
  two	
  marbles,	
  gutters	
  cut	
  in	
  different	
  lengths	
  (or	
  
PVC	
  pipe	
  cut	
  in	
  half)	
  and	
  two	
  cups.	
  	
  Split	
  the	
  group	
  into	
  two	
  teams.	
  	
  Each	
  player	
  receives	
  
one	
  gutter.	
  	
  All	
  of	
  the	
  players	
  stand	
  at	
  one	
  end	
  and	
  the	
  cup	
  is	
  placed	
  across	
  the	
  room.	
  	
  Each	
  
team	
  gets	
  one	
  marble.	
  	
  The	
  objective	
  of	
  this	
  game	
  is	
  to	
  use	
  the	
  gutters	
  to	
  transport	
  the	
  
marble	
  into	
  the	
  cup.	
  	
  The	
  first	
  team	
  to	
  effectively	
  get	
  the	
  marble	
  into	
  the	
  cup	
  wins.	
  	
  
	
  Rules:	
  	
  
1.	
  The	
  marble	
  cannot	
  stop	
  	
  
2.	
  If	
  the	
  marble	
  hits	
  the	
  ground	
  you	
  must	
  start	
  over	
  	
  
3.	
  No	
  hands	
  are	
  allowed	
  to	
  touch	
  the	
  marble	
  	
  
4.	
  The	
  marble	
  cannot	
  roll	
  backwards	
  
	
   	
  
This	
  activity	
  is	
  very	
  useful	
  when	
  working	
  with	
  teams	
  because	
  there	
  are	
  a	
  lot	
  of	
  different	
  
skills	
  needed	
  to	
  do	
  this	
  activity.	
  	
  The	
  teams	
  must	
  use	
  problem	
  solving	
  skills,	
  communication	
  
(verbal	
  and	
  non-­‐verbal),	
  listening	
  skill,	
  leadership,	
  trust,	
  and	
  focus.	
  	
  	
  They	
  have	
  to	
  come	
  
together	
  to	
  complete	
  a	
  common	
  goal.	
  	
  

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Kin 121 Manual PDF

  • 1. 1                     NIA JOGOPULOS KINS 121: PEAK PERFORMANCE TRAINING MANUAL DECEMBER 11, 2014 Changing women’s lives, one lipstick at a time.
  • 2. 2   Table of Contents Wheel  of  Achievement  ……………………………………………………….……………..3-­‐11   Assessment  for  Mental  Strengths  and  Weaknesses…………………………...12-­‐14   Emotions/Self  Talk………………………….………………………………………………15-­‐17   Goal  Setting……………………………………………………………………………………..18-­‐20   Communication…………………………………………………………………….…………21-­‐23   Confidence………………………………………………………………………………….…..24-­‐27   Physiological  Arousal  Control…………………………………………………………..28-­‐30   Focus……………………………………………………………………………….……..….…...31-­‐33   Imagery…………………………………………………………………………………………..34-­‐37   Working  with  Teams…………………………………………………………………….…38-­‐40    
  • 3. 3   Wheel  of  Achievement     This  manual  is  for  women  eighteen  to  twenty-­‐five  that  are  interested  in  what  it   takes  to  become  a  Director  in  Mary  Kay.    Becoming  a  Director  is  no  easy  task.    It   requires  hard  work  to  complete  this  goal.    To  become  a  Director  in  Mary  Kay  one  must   possess  key  qualities.    These  qualities  include:  commitment,  confidence,  motivation,   friendship,  enthusiasm,  poise,  leadership  and  focus.    Lack  of  such  qualities  will  prevent   someone  from  reaching  their  goal  of  becoming  a  Director.  Throughout  my  Mary  Kay   business  I  always  strived  to  do  the  best  I  can.    I  have  relied  on  these  qualities  to   overcome  obstacles  and  achieve  my  goals.      The  more  I  focus  on  each  of  these  qualities   the  better  I  perform.    I  am  making  a  difference  in  my  own  life  as  well  as  those  around   me.    
  • 4. 4   Commitment   Commitment is that turning point in your life when you seize the moment and convert it into an opportunity to alter your destiny. –Denis Waitley When  you  are  determined  to  complete  a  goal  you  will  make  it  happen.    Goals  do   not  complete  themselves.    To  reach  a  goal  you  have  to  have  a  driving  force  to  keep  you   on  track.    Passion,  love,  and  the  pursuit  of  a  better  life  are  all  driving  factors.    You  can   accomplish  almost  anything  with  high  levels  of  commitment.    No  goal  is  to  far  and  no   dream  is  too  big.     Once  a  vision  of  the  future  is  captured,  you  must  remain  committed  until  the   end.    If  your  goal  is  to  become  a  Director,  commitment  is  key.    Remaining  truly   committed  will  allow  your  skills  to  grow.    There  are  obstacles  in  life  and  overcoming   those  obstacles  is  a  learning  process.    Persist  through  any  obstacles  even  if  they  seem   impossible.    If  the  end  goal  is  to  run  a  successful  business  as  Mary  Kay  Sales  Director,   then  a  minute  bump  should  not  detour  your  path.      
  • 5. 5   Confidence   If you think you can, you can. And if you think you cant, you’re right! –Mary Kay Ash Confidence  is  important  both  in  yourself  as  a  Director  and  in  other  people  on   your  team.    If  you  do  not  have  confidence  in  your  self,  you  will  not  be  able  to  teach   others  how  to  be  confident.    Every  woman  could  use  a  boost  of  confidence  every  once  in   a  while.    It  is  your  job  as  the  leader  to  instill  that  confidence  in  them.    If  you  lack  that   trait  they  will  have  a  hard  time  grasping  it.    Trust  in  yourself  and  act  as  if  you  can  do  it.     Self-­‐confidence  will  help  you  stay  positive.    Choose  to  be  confident.      When  you   look  good  and  feel  good  you  will  make  great  things  happen.    There  will  be  many   challenges  along  the  path  but  being  able  to  keep  a  positive  mind  set  will  help  when   overcoming  them.    Find  all  of  the  positives  in  each  situation.    Confidence  is  a  trait  you   choose  to  posses.    Great  things  will  aspire  from  choosing  to  be  confident.      It  will  help   you  believe  that  you  are  good  enough  to  achieve  your  dreams.    
  • 6. 6   Motivation   Aerodynamically the Bumblebee shouldn’t be able to fly, but the bumblebee doesn’t know it so it goes on flying. –Mary Kay Ash Motivation  is  very  important  to  become  a  Director.    You  are  your  own  boss,  so   there  is  no  one  telling  you  to  get  to  work.    Without  motivation  you  would  stay  in  bed   and  sleep  rather  than  working  towards  your  goal.    You  can  increase  motivation   internally  and  externally  from  friends  and  family.    Motivation  is  the  kick  in  your  butt   that  gets  you  out  the  door  in  the  morning.    This  driving  force  helps  you  accomplish   greatness.      Motivation  is  the  reason  you  continue  to  work  hard  each  day.     Motivation  is  different  for  each  person.    Someone’s  motivation  to  work  could  be   to  pay  the  bills,  to  provide  for  their  children  or  to  change  the  lives  of  other  people.       What  ever  your  motivation  is,  it  is  important  to  always  be  thinking  of  your  motivation.     If  you  do  not  know  what  your  motivation  is,  you  must  find  it.    Continue  to  stay   motivated  throughout  your  business  even  after  you  have  completed  your  goal  of   becoming  a  Director.    
  • 7. 7   Friendship   Pretend every single person you meet has a sign around his or her neck that says, "Make me feel important." –Mary Kay Ash This  business  is  built  upon  a  basis  of  friendship.    Your  fellow  Mary  Kay   consultants  are  to  become  some  of  your  closest  friends.    You  shall  not  ever  speak  in  vain   about  another  fellow  consultant  or  a  competitor,  always  keeping  in  mind  that  you  are   providing  a  service  to  your  customers  like  no  one  else.    Strangers  should  feel   comfortable  letting  you  into  their  home.    Change  your  state  of  mind  from  “here  try  the   product”  to  “let  me  get  to  know  you”.    This  business  is  all  about  the  other  person,  not   yourself.    Learn  to  become  selfless  and  build  strong  friendships.      Build  a  strong  and  trustworthy  relationship  with  your  team  members.       Celebrate  their  successes  and  in  turn  they  will  celebrate  yours.      Only  surround  yourself   with  friends  who  lift  you  up.    If  you  find  yourself  around  negative  people  often,  isolate   yourself  from  that  negativity.    
  • 8. 8   Enthusiasm   A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one. –Mary Kay Ash Always  remain  enthusiastic.      It  is  your  responsibility  to  get  the  customer  excited   about  the  products.    The  end  goal  at  each  appointment  is  for  the  customer  to  leave   happy.    Share  your  goals,  ambitions  and  achievements  with  everyone.    This  business   was  designed  to  be  empowering  for  women.       Walk  into  an  event  with  your  head  held  high  and  a  smile  on.    Mary  Kay  should  be   a  happy  place  and  full  of  excitement.    Daily  life  does  not  have  much  enthusiasm,  so  Mary   Kay  gives  women  that  extra  boost  which  can  in  turn  raise  their  self-­‐confidence.    
  • 9. 9   Poise   We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you. –Mary Kay Ash   Poise  is  a  quality  that  seems  to  become  more  and  more  distant  in  today’s  society.     However,  it  stays  true  to  Mary  Kay’s  roots.    Consultants  must  always  carry  themselves   with  poise.    A  beauty  consultant  is  not  to  use  fowl  language  or  speak  badly  about   anyone.    The  attire  is  to  be  very  professional  and  modest.    Hair  must  be  neat  with  make   up  on.    Hose  must  be  worn  at  all  times  with  skirts  to  the  knee.    The  dress  code  is  even  as   strict  as  no  toes  should  be  showing.    These  guidelines  help  ensure  that  each  member  of   the  sales  force  is  carrying  out  the  Mary  Kay  image.    Women  take  pride  in  the  way  the   dress  and  present  themselves.    These  women  should  be  very  respectable.    
  • 10. 10   Leadership   The speed of the leader determines the speed of the gang –Mary Kay Ash   Leadership  is  very  important  to  building  a  team.    In  this  business  you  are   constantly  a  leader  to  your  new  team  members  weather  you  think  you  are  or  not.    They   will  always  look  up  to  you  as  a  leader.      It  is  your  responsibility  to  lead  them  to  success.     The  more  powerful  of  a  leader  you  are  the  better  you  team  will  perform.    Your  team  is  a   direct  reflection  of  you  as  a  leader.    Be  a  strong  and  powerful  leader.    Instill  belief  and   greatness  into  everyone.    Be  their  biggest  cheerleader.    Be  there  to  help  them  up  when   they  fall  to  the  ground.      Also,  teach  them  how  to  become  leaders.    The  success  of  the   company  as  a  whole  relies  on  the  strengths  of  the  leader.      
  • 11. 11   Focus   An average person with average talents and average ambition can outstrip the most brilliant genius in our society; if that person has clear focused goals. –Mary Kay Ash   Focusing  on  a  goal  and  working  towards  it  will  help  you  achieve  it.      Your  goal   must  always  be  on  your  mind.    If  you  are  intentionally  working  toward  that  goal  it  will   become  reality  much  quicker.    Improving  focus  will  allow  you  to  continually  learn,  grow   and  perform  better.    Each  action  should  get  you  one  step  closer.    Each  day  focus  on  what   task  is  going  to  get  you  where  you  want  to  go.    Focus  on  the  activities  not  the  results.     High  quality  focus  will  enhance  learning,  happiness  and  performance.    Focus  will  allow   you  to  complete  the  task  at  hand  efficiently.       When  learning  the  next  steps  to  success  stay  focused  on  the  information  given.     Have  your  blinders  on  and  only  look  ahead.    Don’t  let  anything  steer  your  vision  away   from  the  end  goal.    If  you  feel  your  focus  shifting,  stop  and  refocus.    Stay  focused  and   enjoy  the  journey.    
  • 12. 12   Assessment  For  Mental  Strengths  And  Weaknesses   Rate  yourself  on  each  item.  1=  I  do  not  agree  and  10=  I  strongly  agree.    Then  look  back  and   identify  your  strengths  and  weaknesses  and  you  to  improve  those  areas.       1. I  focus  on  keeping  my  performance  totally  in  the  present,  in  the  here  and  the  now.   1   2   3   4   5   6   7   8   9   10   2. I  operate  your  business  with  Faith  first,  Family  second  and  Career  third.     1   2   3   4   5   6   7   8   9   10   3. I  am  able  to  refocus  quickly.   1   2   3   4   5   6   7   8   9   10   4. Before  I  walk  into  a  skin  care  class  I  mentally  prepare  my  self  in  a  way  that  makes   me  feel  confident  and  ready.   1   2   3   4   5   6   7   8   9   10   5. I  have  a  strong  inner  confidence  and  I  believe  I  can  complete  anything  I  put  my  mind   to.     1   2   3   4   5   6   7   8   9   10   6. I  am  able  to  shake  off  a  “NO”  like  it  never  happened.   1   2   3   4   5   6   7   8   9   10   7. I  can  pull  the  positives  out  of  each  situation.   1   2   3   4   5   6   7   8   9   10   8. I  stay  motivated  even  when  I  face  obstacles.   1   2   3   4   5   6   7   8   9   10  
  • 13. 13   9. After  each  skin  care  class  I  look  at  what  I  did  well  and  how  I  can  improve  the  next   time.     1   2   3   4   5   6   7   8   9   10   10. I  am  an  expert  at  warm  chattering.   1   2   3   4   5   6   7   8   9   10   11. I  am  able  to  step  out  of  my  comfort  zone.     1   2   3   4   5   6   7   8   9   10   12. I  do  not  mind  talking  to  strangers   1   2   3   4   5   6   7   8   9   10   13. I  am  totally  100%  committed  to  reaching  my  goal  of  becoming  a  director.     1   2   3   4   5   6   7   8   9   10   14. I  find  joy  out  of  my  business.     1   2   3   4   5   6   7   8   9   10   15. I  am  a  strong  leader   1   2   3   4   5   6   7   8   9   10   16. I  focus  on  making  other  women  feel  important.   1   2   3   4   5   6   7   8   9   10   17. I  want  to  help  people  experience  success.   1   2   3   4   5   6   7   8   9   10   18. I  celebrate  ever  achievement   1   2   3   4   5   6   7   8   9   10   19. I  set  goals  and  routines  with  deadlines   1   2   3   4   5   6   7   8   9   10  
  • 14. 14   20. Each  day  I  make  a  to-­‐do  list   1   2   3   4   5   6   7   8   9   10   21. I  have  an  inner  fire   1   2   3   4   5   6   7   8   9   10   22. I  am  a  confident  person   1   2   3   4   5   6   7   8   9   10  
  • 15. 15  
  • 16. 16   Emotion/  Self-­‐Talk   Using  positive  self-­‐talk  is  associated  with  more  effective  performance  where  as   thinking  negative  thoughts  causes  poor  performance.    There  are  three  words  that  should   not  be  used:  but,  try,  and  how.    Using  these  words  wipes  out  anything  positive  you  may   have  said  prior.    The  key  to  using  self-­‐talk  is  to  create  positive,  facilitating  thoughts  that   enhance  and  improve  performance.      There  are  different  types  of  self-­‐talk  that  include   positive  affirmations,  enhancing  goals  and  appraisals.    Positive  affirmations  are  thoughts   that  include  positive  qualities  and  characteristics.    To  improve  goals  with  self-­‐talk,  keep   focused  on  the  goal  and  promote  high  amounts  of  effort  and  persistence.    Appraisal  can  be   used  to  examine  situations  that  may  be  difficult  and  look  at  them  as  an  opportunity  for   growth  rather  than  a  chance  for  failure.    Being  able  to  effectively  control  self  talk  can   minimize  stress,  boost  confidence  and  maximize  performance.                    
  • 17. 17   Activity   One  activity  to  help  improve  emotions  and  self-­‐talk  is  reading  daily  words  of   affirmation  aloud.    Make  your  words  of  affirmation  unique  to  your  own  personal  goals.    An   affirmation  should  be  very  specific  and  to  the  point.    Include  important  things  in  your  life  as   part  of  your  affirmation  like  your  family,  children  and  God.    This  is  going  to  be  something   you  repeated  aloud  to  yourself  multiple  times  a  day.    Set  reminders  in  your  phone  for  two   to  three  times  a  day.    When  your  alarm  goes  off  no  matter  where  you  are  read  your  words   of  affirmations  you  wrote.    Also,  if  you  are  feeling  down  read  your  affirmation.    This  can  be   used  as  a  motivational  tool  as  well.    When  reading  your  affirmation  be  enthusiastic.         Example  of  Daily  Positive  Affirmation:   I’m  GREAT  and  because  I’m  GREAT,  Awesome,  incredible  things  are  happening  to  me.   I’m  POWERFUL!  And  because  I’m  POWERFUL,  I  can  change  everything  starting  here,   starting  now!  I  have  the  power  to  change  lives,  starting  with  mine!   I’m  LOVED!  And  because  I’m  LOVED  women  who  want  more  or  need  to  be  touched  by  the   Mary  Kay  spirit  gravitate  to  me.  New  Customers,  New  Team  Members,  and  New  Positive   Friends!   I’m  RICH!  And  because  I’m  RICH!  Life’s  abundance  is  coming  my  way!  Lot’s  of  CASH,  FREE   Cars,  Diamonds,  Trips,  A  New  Home  and  much,  much  more,  because  I  DESERVE  IT!!!!   I’m  BLESSEDI  and  because  I’m  BLESSED,  I  can  do  all  things  with  God  who  strengthens  me.    
  • 18. 18      
  • 19. 19   Goal  Setting     Goals  give  you  something  to  strive  for.    Your  goal  is  to  become  a  Mary  Kay  Sales   Director.    When  setting  this  goal  you  must  remain  fully  committed.    Make  sure  that  this  is  a   goal  you  are  setting  for  yourself.    If  someone  else  has  set  this  goal  for  you,  you  will  not  stay   committed.    In  order  to  achieve  this  goal  there  are  many  steps  you  must  follow.    When   making  a  goal  there  must  be  a  game  plan.    Just  simply  writing  down  the  goal  is  not  enough.   Make  a  game  plan  you  will  follow  to  achieve  your  goal.  Make  smaller  goals  that  will  lead  to   achieving  the  larger  goal.      Also  add  a  time  frame.    If  the  goal  is  completed  in  that  time,   change  the  time  not  the  goal.    Share  the  goal  with  your  family  to  help  keep  you  accountable.
  • 20. 20   Vision  Board     An  activity  you  can  use  for  goal  setting  is  to  make  a  vision  board.    A  vision  board  is   going  to  be  a  visual  representation  of  your  goal.    When  making  a  goal  make  sure  it  is   S.M.A.R.T.  (Specific,  Measurable,  Action  Oriented  or  Adjustable,  Realistic,  Timely).    Start   your  vision  board  by  finding  picture  that  are  inspirational.    Pictures  can  include  cut  outs   from  the  Applause  Magazine,  company  brochures  or  online  images.    Some  examples  are   pictures  of  the  director  suit,  money,  a  pink  Cadillac  or  prizes.    Find  what  inspires  you.    Next   write  your  goal  on  the  poster.    You  can  be  as  creative  as  you  want  with  this  poster.    Keep  in   mind  that  this  poster  is  going  to  be  displayed  somewhere  you  see  it  each  day.    Then  write   daily  activities  you  will  do  to  help  you  achieve  that  goal.    Give  yourself  a  deadline  to   complete  the  goal  by.    Glue  all  inspirational  pictures  to  the  board.    Add  quotes  or  any  other   information  that  will  inspire  you.    Hang  the  vision  board  in  your  office,  bedroom,  living   room  or  somewhere  you  will  see  it  multiple  times  a  day.    Make  it  a  point  each  day  to  read   your  vision  board.
  • 21. 21  
  • 22. 22   Communication   Communication  is  used  throughout  your  business  in  many  ways.    Not  all  communication  is   verbal.    The  majority  of  communication  is  non-­‐verbal.    Only  seven  percent  of   communication  is  actually  the  spoken  word.    Non-­‐verbal  communication  can  include  body   language,  facial  expression  and  even  how  you  are  dressed.    If  you  are  dressed  very  business   like,  you  are  going  to  be  able  to  communicate  your  business  more  effectively  than  if  you   were  to  be  wearing  workout  clothes.    Also,  people  are  very  perceptive  to  body  language.    It   is  easy  to  read  if  someone  is  becoming  disengaged,  or  uninterested  by  either  there  body   language  or  facial  expressions.    Being  able  to  effectively  read  non-­‐verbal  communication   will  be  beneficial  and  will  allow  you  to  change  how  you  are  talking  in  order  to  gain  the   attention  of  the  person  you  are  speaking  with.      You  must  use  communication  with   customers,  your  director,  your  team  members  and  your  support  system.    Lack  of   communication  will  create  difficulties  in  your  business.    Effective  communication  is  often   correlated  with  success.    If  your  goal  is  to  become  a  Mary  Kay  Sales  Director  it  is  important   to  communicate  that  with  your  director.    Communication  should  be  verbal  and  non-­‐verbal.     If  this  is  truly  your  goal  make  sure  that  your  outfit,  body  language,  and  facial  expressions   are  all  representative  of  your  goal.    Another  part  of  communication  is  being  able  to  listen.     You  should  be  able  to  listen  to  your  customers  needs  and  respond  appropriately.    Also,  you   should  be  able  to  listen  to  advise  from  your  director  and  apply  it.          
  • 23. 23   Activity   This  activity  is  to  help  improve  communication  skills  by  focusing  on  only  verbal   communication.    Instruct  the  members  of  your  team  to  separate  into  pairs.    Provide  a   blindfold  for  one  of  the  people  in  the  pair.    Set  up  a  simple  obstacle  course  using  random   objects,  such  as  stairs,  chairs  and  trashcans.    The  person  with  sight  leads  her  blindfolded   partner  using  only  words.    The  person  with  sight  is  not  permitted  to  touch  the  other  person   to  guide  him.  This  game  helps  build  trust,  listening  skills  and  verbal  communication.    At  the   end  of  the  exercise  ask  the  following  questions.   1. How  effective  was  the  verbal  communication?   2. Was  your  partner  able  to  effectively  lead  you  through  the  obstacles?   3. If  roles  were  reversed  do  you  think  you  could  have  done  better?   4. What  type  of  directions  where  most  useful?   5. How  could  this  activity  be  applied  back  to  other  situations?        
  • 24. 24  
  • 25. 25   Confidence   As  stated  in  my  wheel,  confidence  is  one  of  the  most  important  key  qualities  to   posses.    Self-­‐confidence  will  help  you  stay  positive.    Choose  to  be  confident  in  yourself.     When  you  feel  good  you  will  make  great  things  happen.    Lack  of  confidence  can  lead  to   many  negative  things  such  as:  stress  under  pressure,  avoiding  tasks  in  fear  of  mistakes,   setting  too  easy  of  goals.    Confidence  is  a  trait  you  choose  to  posses.    Without  it  you  will  not   try  and  achieve  your  real  goal.  Great  things  will  aspire  from  choosing  to  be  confident.      It   will  help  you  believe  that  you  are  good  enough  to  achieve  your  dreams.    Leaders  must  be   able  to  show  confidence.    As  a  director  you  must  be  confident  in  order  for  your  team  to  be   confident.    It  is  your  responsibility  to  lead  by  example.    
  • 26. 26   Power  Posing     Power  posing  is  an  activity  that  can  be  used  to  help  strengthen  your  confidence  by   making  you  feel  more  powerful.    Body  language  can  show  a  lot  about  a  person’s  confidence   level.    Slumped  posture,  crossed  legs,  and  folded  arms  are  all  signs  of  low  confidence.     People  with  high  confidence  will  sit  up  tall  with  arms  and  legs  uncrossed.    The  term  “fake  it   till  you  make  it”  can  be  very  useful  with  this  activity.    If  you  are  feeling  powerless,  power   posing  can  trick  your  mind  into  thinking  you  are  feeling  powerful.    There  are  actually   chemical  changes  in  your  brain;  testosterone  levels  begin  to  rise  and  cortisol  levels  lower.       There  are  many  different  ways  of  power  posing.    One  way  is  to  sit  up  tall  with  feet   flat  on  the  floor  and  hands  resting  on  your  legs  with  your  palms  up.      This  position  makes   you  feel  more  open.    Try  sitting  like  this  during  meetings,  trainings,  sharing  appointments   or  skin  care  classes.      Another  pose  if  similar  to  a  bear.    This  pose  consists  of  standing  up   stall,  chest  open  and  wide,  hands  above  your  head,  and  feet  planted  shoulder  width  apart.     This  is  a  pose  that  can  be  used  before  walking  into  an  appointment.    This  is  something  you   can  use  when  standing  at  the  door  before  you  knock.    Just  a  few  seconds  of  doing  this  pose   can  increase  your  confidence  level.    Throughout  your  business  and  daily  life  take  a  moment   to  reflect  your  body  language  and  make  tiny  tweaks.    Small  adjustments  can  make  a  big   difference  in  your  confidence  level.    Below  are  examples  of  other  power  poses.  
  • 28. 28  
  • 29. 29   Physiological  Arousal  Control   Arousal  is  the  activation  of  the  body  that  ranges  from  coma  to  frenzy.    The  two   components  of  arousal  are  intensity  and  direction.    Intensity  varies  by  the  amount  the   autonomic  nervous  system  is  stimulated.    The  direction  could  be  either  positive  or   negative.      Under  stress  the  body  goes  into  “flight  or  fight.”    This  is  a  hardwired  safety   mechanism  that  is  used  to  escape  danger  or  stressful  situations.    Sometimes  we  can  shock   our  bodies  into  thinking  we  are  in  life  or  death  situation  even  though  we  may  not  be.    Being   able  to  control  your  emotions  will  prevent  you  from  entering  “flight  or  fight”.    Anxiety  can   cause  your  body  to  go  into  a  stress  response.    The  process  of  becoming  a  sales  director  can   be  very  stressful.    It  is  important  that  you  learn  to  control  your  emotions  in  order  to   prevent  stress  responses.    Focus  attention  on  positive  activities  rather  than  stressful  things.     The  graph  below  depicts  performance  levels  and  different  stages  of  arousal.        
  • 30. 30   Activity   An  activity  that  can  be  used  to  calm  physiological  arousal  is  meditation.  Meditation  can  be   used  to  help  alleviate  stress  and  anxiety.      This  is  a  technique  that  is  used  in  many  different   ways.    Experiment  with  different  forms  of  meditation  to  find  the  most  beneficial  for  you.     You  can  use  meditation  on  a  daily  basis  or  only  in  times  of  high  arousal.    A  beginning  form   of  meditation  is  simple  breathing  meditation.       How  To:   Choose  a  quiet  place  to  meditate  and  sit  in  a  comfortable  position  such  as  a  cross-­‐legged   posture  or  in  a  chair.  The  most  important  thing  is  to  keep  our  back  straight  to  prevent  your   mind  from  becoming  sluggish  or  sleepy.  Sit  with  our  eyes  closed  and  focus  on  your   breathing.  Breathe  naturally  without  attempting  to  control  your  breath.    Try  to  become   aware  of  the  sensation  of  the  breath  as  it  enters  and  leaves  the  nostrils.    Each  breath  should   be  the  focus  of  the  meditation.    Shut  out  any  other  thought  you  may  have.    At  first  the  mind   may  seem  very  busy  but  try  and  focus  on  breathing.    Resist  any  though  as  it  might  arise.     Continue  to  meditate  until  you  have  been  able  to  completely  clear  your  mind  and  focus  on   breathing  for  a  few  minutes.  
  • 31. 31      
  • 32. 32   Focus     Keeping  your  focus  on  becoming  a  director  will  help  you  achieve  your  goal.   Improving  focus  will  allow  you  to  continually  learn,  grow  and  perform  better.    Each  day   focus  on  what  task  is  going  to  get  you  where  you  want  to  go.    Focus  on  the  activities  not  the   results.    Focus  will  allow  you  to  complete  a  task  quickly  and  effectively.    If  you  feel  your   focus  shifting,  stop  and  refocus.    There  are  many  distractions  that  can  get  you  off  task.     Ignore  any  distraction  you  may  come  across.    Avoid  tasks  that  you  know  are  distracting   such  as  surfing  the  Internet  or  watching  television.    
  • 33. 33   Activity   Use  this  chart  below  to  write  down  areas  in  which  you  struggle  with  focus  and  come  up   with  solutions  to  each  distraction.    Hold  yourself  accountable  to  reinforce  need  changes.  
  • 34. 34  
  • 35. 35   Imagery     —The imagination exercises a powerful influence over every act of sense, thought, reason, over every idea. Imagery  is  a  product  of  your  memory,  experienced  internally  through  the  recall  and   reconstruction  of  previous  events  or  the  ability  to  picture  the  future  and  events  that  have   not  yet  occurred.    Mental  images  are  associated  with  many  senses  such  as:  pictures,  sounds,   smells,  taste,  touch  and  action.  Make  sure  that  all  imaging  is  vivid  and  controllable.    There   should  be  a  level  of  clarity  and  realness  to  the  image  while  still  being  in  control.    Do  not   expect  that  things  are  going  to  occur  exactly  how  they  are  imaged.    Imagery  is  a  tool  to  help   look  into  the  future  at  events  that  have  not  yet  occurred  and  to  replay  events  that  have   already  occurred.    This  creates  a  vision  to  look  forward  to  and  what  to  expect.    It  is  hard  to   see  how  life  will  be  as  a  director  without  being  able  to  image  it.    Just  setting  a  goal  is  not   going  to  be  beneficial.    That  goal  must  be  imaged.    The  end  result  must  be  envisioned.    How   it  is  going  to  feel,  what  it  looks  like,  and  when  it’s  going  to  happen.    Picturing  achieving  the   goal  will  create  a  more  realistic  experience.     This  may  seem  like  an  obscure  concept,  but  it  is  something  used  everyday.    For   example,  types  of  imaging  are  daydreaming,  giving  or  receiving  mental  directions,  memory   aid,  and  mental  practice.    This  skill  is  used  daily  unconsciously.    Mental  imagery  can  be   used  for  a  variety  of  different  reasons  including  learning  or  practicing  a  skill,  correcting   mistakes  made  in  previous  situations,  learning  performance  strategies,  preparing  mental   focus,  building  and  enhancing  mental  skills,  and  long-­‐range  and  short-­‐term  goals.      Imagery   is  a  tool  that  can  be  utilized  anywhere.      When  struggling  with  anything,  just  sit  down  and   take  a  few  moments  to  image.    If  imaging  correcting  mistakes,  picture  doing  it  right.    It  is  
  • 36. 36   important  not  to  image  the  negative.    Imaging  should  be  used  to  look  at  the  positive   aspects.    When  learning  new  strategies,  practice  them  using  mental  imaging  to  be  able  to   recreate  it  for  real.    Using  mental  imagery  to  prepare  mental  focus  is  a  key  skill  to  have.     Poor  mental  focus  can  have  detrimental  effects.    Having  a  clear  head  is  very  important  no   matter  what  the  task  at  hand  is.    When  things  start  to  get  unclear  and  out  of  focus,  take  a   step  back  and  practice  using  imaging.    Think  about  what  the  task  is  and  how  to  complete  it.     Phase  out  all  unneeded  thoughts  to  focus  on  the  task  at  hand.    Use  this  time  of  imaging  to   get  a  clear  head  and  regain  focus.    Being  able  to  image  goals  is  one  of  the  most  important   aspects  of  goal  setting.    A  goal  is  just  something  written  down  if  it  is  not  imaged.    Being  able   to  picture  what  achieving  that  goal  looks  like  will  give  more  motivation  to  complete  it.      
  • 37. 37   Activity:   To  do  this  activity,  find  a  quiet  place  to  sit.    Make  sure  you  are  in  a  relaxed  and  comfortable   position.    Have  imagery  sessions  two  to  three  times  a  week.    The  objective  of  this  activity  is   to  image  completing  your  goal  of  becoming  a  Mary  Kay  Director.    In  Mary  Kay  there  are   many  goals  one  must  achieve.    Imaging  goals  is  an  effective  way  to  achieve  such  goals.     During  these  sessions  picture  wearing  the  Sales  Director  suit.    Image  doing  tasks  as  a   director  such  as  holding  meetings,  skin  care  classes  and  sharing  appointments.    Make  sure   to  image  only  positive  tasks.    At  the  end  of  each  session  take  time  to  reflect  on  how  well  you   were  able  to  image.    Take  notes  to  use  to  improve  your  imaging  the  next  time.          
  • 38. 38  
  • 39. 39   Working  with  Teams   Within  your  Mary  Kay  business  you  will  be  working  with  a  team  as  well  as  leading  a   team.    If  your  goal  is  to  become  a  director,  you  must  make  sure  your  team  is  on  board.    You   have  to  share  that  common  goal.    There  must  be  interaction  between  team  members  to   create  a  strong  cohesion.    As  the  leader,  continually  check  in  with  team  members  and  be   able  to  motivate  your  team  effectively.    Encourage  them  to  work  together  to  help   accomplish  tasks.    Create  a  trusting  relationship  within  your  team.    Your  team  must  be  able   to  trust  that  you  can  lead  them.    Be  a  great  leader  and  lead  your  team  by  example.    They   will  follow  in  your  footsteps.    
  • 40. 40   Gutterball   To  play  this  activity  you  will  need  two  marbles,  gutters  cut  in  different  lengths  (or   PVC  pipe  cut  in  half)  and  two  cups.    Split  the  group  into  two  teams.    Each  player  receives   one  gutter.    All  of  the  players  stand  at  one  end  and  the  cup  is  placed  across  the  room.    Each   team  gets  one  marble.    The  objective  of  this  game  is  to  use  the  gutters  to  transport  the   marble  into  the  cup.    The  first  team  to  effectively  get  the  marble  into  the  cup  wins.      Rules:     1.  The  marble  cannot  stop     2.  If  the  marble  hits  the  ground  you  must  start  over     3.  No  hands  are  allowed  to  touch  the  marble     4.  The  marble  cannot  roll  backwards       This  activity  is  very  useful  when  working  with  teams  because  there  are  a  lot  of  different   skills  needed  to  do  this  activity.    The  teams  must  use  problem  solving  skills,  communication   (verbal  and  non-­‐verbal),  listening  skill,  leadership,  trust,  and  focus.      They  have  to  come   together  to  complete  a  common  goal.