1.
THE PRE-COVID
ENTERPRISE
JANUARY
2020
Employees
Alternative
workforce
employees
4 Key Remote Work Toolsets10,500
8,000
Zoom
Meetings
Microsoft
Teams
VPN for
Security
NetApp Virtual
Desktop
Our COVID-19 Report
#WFH
MARCH 4
MARCH 13
MARCH 15
High Impact Locations WFH
NetApp CEO George Kurian restricts travel to
revenue generating or business critical
activities. WFH directives are sent to high
impact locations, and individuals who have
traveled to outbreak regions are encouraged
to self-quarantine and required to WFH.
Companywide WFH Test
NetApp conducts a WFH test for all US-based
employees and contractors to test access,
connectivity, systems and preparedness for
scalable remote work. Site-specific amenity
closure impacts are communicated on a
regional basis.
Required WFH Extended
GK encourages employees to regularly check
the COVID-19 intranet site for updates as well
as communications from local leaders and
NetApp Safety and Security. Required WFH is
extended.
THE COVID-19
OUTBREAK
MARCH
2020
APRIL 27
WFH Required Indefinitely
As the US begins lifting restrictions, GK
announces that WFH is extended indefinitely
while NetApp leadership develops plans to
return to office.
NOV. 2020
Projected Return to Office
GK and NetApp leadership anticipate a
phased approach to returning employees to
NetApp offices, as shared via companywide
Town Halls delivered in May 2020.
more weekday
Zoom meetings
63%
or major system
outages
No P1s
Support tickets weekly averages have not increased
with increased use
ZOOM MEETING USAGE
Zoom Meetings per Month
M
ay19
Jun
19
July19
Aug19
Sep
19
O
ct19
N
ov19
D
ec19
Jan
20
Feb
20
M
arch
20
Apr20
M
ay20
0
50k
100k
150k
WFH
Zoom Increased Use and Impact
more weekend
Zoom meetings
5x
While the usage of Zoom has increased since WFH, so has Teams for
both collaboration via chat and direct calling via Teams Audio
MICROSOFT TEAMS
Increase in average
chats per month
5.4M
11.5M
Increase in average
calls per month
3500
7650
more Teams
Chat messages
2x
more Teams
Audio calls
2x
NVD
NetApp's 2700 virtual machines,
up by 175 this quarter, enabled day 1
support for acquisitions, intern
onboarding and served as a break
fix for any hardware issues.
Virtual Private Network for security and NetApp Virtual Desktop
for remote onboarding and more
VPN + NVD
VPN
NetApp's virtual private network
enabled split tunneling for
performance on Zoom meetings,
protecting traffic without losing
access.
Before WFH WFH
Sunnyvale
D
urham
W
ichita
EM
EA
Bangalore
H
ongKong
Tokyo
Sydney
0
5
10
15
20
VPN Usage
JUNE
2020
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NetApp has fully embraced the tools that allow
for seamless, collaborative work and as a result
was fully prepared to minimize COVID-19's
impact on how we conduct business.
THE BOTTOM
LINE